Fix Error Code 0xc00d11cd, 0x8000ffff; Can’t Play Music In Windows Music App

Music app is one of the leading Windows 10/8 native apps that users prefer nowadays. However there may be a situation when may find that you just can’t play music on the app. This could be due to corruption in registry settings. Today. I’ll discuss such an error and will provide you the way to fix it.


Windows App Error Code 0xc00d11cd (0x8000ffff)

As you can see in the above image, there is an issue and Windows simply “Can’t play”. If you’re getting this error on a Surface tablet using Windows RT, then restarting the tablet could fix it. In case you’re using Windows on the desktop then I suggest you to try the following steps mentioned below:

1. Press Windows Key + R combination, type put Regedt32.exe in the Run dialog box and hit Enter to open the Registry Editor.

2. Navigate to following registry location:



3. In the right pane of this location, you’ll find a DWORD named DisableProtectedAudioDG. Since you’re facing the issue, the DWORD will have Value data equal to 1. Double click on it to modify:


4. In the above window, input the Value data equals 1. Click OK. That’s it!

NOTE: In case you don’t have the DWORD in the registry location, you can create it using Right click -> New -> DWORD Value. After creating it, it will have default Value data equal to 0 which will work great and fix the issue automatically.

Hope you find the article useful.

Posted by on , in Category Windows with Tags
An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.


  1. Benjamin

    I cannot find the audio tab in my computer

  2. Anonymous

    It dosen’t work i restarted the program 2x yet no changes I followed what you said when creating the registry, I need help cause I’ve had this problem for a few months now.

  3. ^^ The key must exist, recheck HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionAudio.

  4. nele

    there is no: DisableProtectedAudioDG

  5. ^^ If it is not there, you can create this DWORD using Right click -> New -> DWORD Value.

  6. Sabrina

    I tried all of the steps given and it is still not working for me. what is something else that I can try to get my music?? this computer is sooo confusing lol. thanks

  7. ^^ You can also try re-installing the app and see if that helps.

  8. Lakshay Bajaj

    Sir , that DisableprotectedaudioDG doesnt exist

  9. ^^ Refer to previous comments here 🙂

  10. abdel

    it says; error writing to the registry , is there any extra explanations

  11. Ewan Crawford

    Hi, none of that worked for me and I have no sound on my laptop no matter what I play (youtube etc.)

    Any other advice?


  12. Fernanda

    After i changed the value to ‘0’ and i restart it it works fine.. but then the next day when i start my computer i can’t play music again. so i need to start and restart it again for me to play the music which is frustrating to me

  13. ^^ Try reinstalling the app, see if that helps!

  14. Ayushi Agarwal

    i am facing the same problem time to time and getting this error code 0xc00d11cd. I even changed the time as i read on the internet. But the problem still persists. The key was not there so i added as directed. But itd not helping much.

  15. ^^ You may try to change region and set it to EN-US and see if that helps. Make sure you inputted the DWORD value to 0 as per article.

  16. Ayushi Agarwal

    sir, can u explain me what do u mean by region?yes i have entered the valllue 0.

  17. ^^ You can find Regional Settings in Control Panel, change it to United States. Also try reinstall of app. Something should help 🙂

  18. Yusra

    Hi Everyone,

    i am facing the same problem , i followed the steps given above and i restarted but It dosen’t work
    @kapilarya:disqus please can you tell me how to re-installing the app ??!
    please help me

    Thanks in advance

  19. rasdfwefs

    if my computer is 64 bit do I type in regedt32 or regedt 64

  20. Yusra

    @kapilarya —–> please i need ur help

  21. ^^ Uninstall the app, go to Store and search for same app, install again 🙂

  22. ^^ You can type regedit simply, it would work 🙂

  23. renoy

    thank u 🙂
    it worked


    Error while playing music 0xc00d1cd(0x8000ffff) FOLOWED UR STEPS NOT YET FIXED

  25. Tomáš

    List with zero I entered, while it worked, and now it tells mistake again. register me stay there. Thank you for your help.

  26. mektah

    Can you explain what this does.?

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