Some of the problems that you may face while working with Microsoft’s PowerPoint application can be audio and video problems. PowerPoint users report, sometimes, that when they send their presentation through e-mail, the recipients are unable to play the presentation. It just refuses to load. Although the problem is rarely experienced it can be a cause of concern in certain cases.
Audio and Video does not play in PowerPoint
If your Audio and Video does not play in PowerPoint then this post will walk you through the process of troubleshooting audio and video playback and compatibility in PowerPoint:
- Optimize media for compatibility
- Check Codecs
- Clear the Temp folder
- Convert the affected media files
- Compress media files
- Open Microsoft PowerPoint in Safe Mode
Let us talk about this problem in a more detailed manner.
1] Optimize media for compatibility
First, you need to Optimize Media Compatibility. For this, go to the ‘File’ menu and select ‘Info’ option.
If the media format of your presentation has compatibility issues with other devices then, the Optimize Compatibility option will flash on your computer screen. If the option doesn’t appear, it means the presentation is fully compatible and you can readily share the presentation.
Next, select Optimize Compatibility. When you confirm the action PowerPoint will run the process for improving media that requires optimization.
Thereafter, a complete summary of resolutions of potential playback issues will be displayed alongside, a list of the number of occurrences of media in the presentation. It will also list the causes of playback issues.
If you have linked videos attached to your presentation, ‘Optimize for Compatibility’ feature will request you to embed them. For doing so, select ‘View Links. Then, to embed a video simply select Break Link option for desired links.
Bear in mind the optimize option will only appear if you have a video or audio file in your presentation that is incompatible with PowerPoint.
2] Check Codecs
You need to ensure that you have the requisite Codecs installed on your Windows system.
Windows 10, by default, does not support all media codecs, so if you want to change that, you will need to download one of the many codec packs. From our point of view, K-Lite Codec Pack is one of the best options out there, so go ahead and check it out.
3] Clean out the TEMP folder
One of the first things you should do in order to solve issues with video and audio problems within PowerPoint is to clear the TEMP folder. This is a simple task, so let us explain how to accomplish it.
As you know, when you have a lot of files piled up in your TEMP folder, the PowerPoint app can slow down dramatically. To avoid this situation, check periodically for unwanted files and delete them in your TEMP folder. For locating your TEMP folder, try this!
Close PowerPoint and all other programs you are using. Now, click Start > Run. Then, in the Open box that appears to enter the following text, %temp% and hit OK. Select the .tmp files, and then press DELETE.
4] Convert the affected media files
Should every option above fail to work as intended, it makes sense to convert the media file to formats that work with PowerPoint. If you want to convert video, we suggest using the built-in Video Editor tool in Windows 10.
When it comes down to audio, how about checking out what VLC Media Player offers? It’s pretty good.
5] Compress media files
Another way to solve this problem is to compress the media files from within PowerPoint. This is easily done by clicking on File > Info, then select Compress Media under Media Size and Performance. Select the right option from the pop-up menu, then sit back and wait for the program to compress all files.
6] Open Microsoft PowerPoint in Safe Mode
If all else fails, you may want to open PowerPoint in Safe Mode to see if it is possible for you to get your audio and video working as they should. To do this, press and hold the CTRL button, then double-click on the PowerPoint shortcut to have it opened in Safe Mode.
Getting trouble while inserting or playing media?
Verify if you have the correct codec installed. If not, install the required codec to run the media. You can even download appropriate third-party media decoder and encoder filter to let you decode and encode a variety of formats.