Fix: Your Windows 8.1 install couldn’t be completed error

A large proportion of Windows 8.1 users, at the time of upgrading to Windows 8.1 thought the upgrade to the latest version of the OS would be seamless.  While most had a smooth experience, there were some who found themselves stuck with and error. Every time they attempt to complete the download of the Windows 8.1 install, they were  presented with the error – Your Windows 8.1 install couldn’t be completed. Something happened, and the install of Windows 8.1 cant’ be completed.

Your Windows 8.1 install couldn’t be completed

I came across a useful blog post on TechNet, by David Dixon. Try this method, I am sure that it will be able to help you.

Your Windows 8.1 install couldn’t be completed

Run Command Prompt as administrator. In the CMD box that appears on the computer screen, enter the following strings of text, one at a time, and hit Enter.

net stop wuauserv

net stop bits

CMD image 1

Now browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside.


If the files are in use, restart your device. After rebooting, run the commands above again. Your Windows Store App needs to be closed by the way, so do not start it.

Now you will be able to delete the files from the mentioned Software Distribution folder.

Now in the Command Prompt window, type the following commands one at a time, and hit Enter:

net start wuauserv

net start bits



CMD prompt

Now open the Windows Store.  You should see something like this:

Windows Store screen

Once you see it, try the upgrading process all over again.

Install screen

Once the download is complete, your machine may reboot and begin the update process. If all works well, you should see the screen messages that you saw when you first installed Windows 8 on your machine. Depending on your preference, you may be asked to sign in using your Microsoft account and select your color preferences again. This indicates, you have successfully installed Windows 8.1.

Let us know if this helped you install Windows 8.1.

Image source and credit: TechNet Blogs.

Also see:

  1. Something happened, and the Windows 8.1 couldn’t be installed. Error code 0×80070714
  2. Error 0x000000C4 Unable To Install Windows 8.1 Using Virtualization
  3. The update is not applicable to your computer error when installing Windows 8.1
  4. Windows 8.1 cant be installed on VirtualBox, CompareExchange128 Processor Incompatibilty
  5. Error Code 0×80240031 while Updating from Windows 8 to Windows 8.1.
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Anand Khanse is the Admin of and a 10-year Microsoft MVP Awardee in Windows for the period 2006-16. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.