Fix: Your Windows 8.1 install couldn’t be completed error

A large proportion of Windows 8.1 users, at the time of upgrading to Windows 8.1 thought the upgrade to the latest version of the OS would be seamless.  While most had a smooth experience, there were some who found themselves stuck with and error. Every time they attempt to complete the download of the Windows 8.1 install, they were  presented with the error – Your Windows 8.1 install couldn’t be completed. Something happened, and the install of Windows 8.1 cant’ be completed.

Your Windows 8.1 install couldn’t be completed

I came across a useful blog post on TechNet, by David Dixon. Try this method, I am sure that it will be able to help you.

Windows 8.1 install error 600x337 Fix: Your Windows 8.1 install couldn’t be completed error

Run Command Prompt as administrator. In the CMD box that appears oncomputer screen, enter the following strings of text, one at a time, and hit Enter.

net stop wuauserv

net stop bits

CMD image 1 600x390 Fix: Your Windows 8.1 install couldn’t be completed error

Now browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside.

Folder 600x262 Fix: Your Windows 8.1 install couldn’t be completed error

If the files are in use, restart your device. After rebooting, run the commands above again. Your Windows Store App needs to be closed by the way, so do not start it.

Now you will be able to delete the files from the mentioned Software Distribution folder.

Now in the Command Prompt windows, type the following commands one at a time, and hit Enter:

net start wuauserv

net start bits

CMD prompt 600x395 Fix: Your Windows 8.1 install couldn’t be completed error

Now open the Windows Store.  You should see something like this:

Windows Store screen 600x375 Fix: Your Windows 8.1 install couldn’t be completed error

Once you see it, try the upgrading process all over again.

Install screen 600x337 Fix: Your Windows 8.1 install couldn’t be completed error

Once the download is complete, your machine may reboot and begin the update process. If all works well, you should see the screen messages that you saw when you first installed Windows 8 on your machine. Depending on your preference, you may be asked to sign in using your Microsoft account and select your color preferences again. This indicates, you have successfully installed Windows 8.1.

Let us know if this helped you install Windows 8.1.

Image source and credit: TechNet Blogs.

Also see:

  1. Something happened, and the Windows 8.1 couldn’t be installed. Error code 0×80070714
  2. Error 0x000000C4 Unable To Install Windows 8.1 Using Virtualization
  3. The update is not applicable to your computer error when installing Windows 8.1
  4. Windows 8.1 cant be installed on VirtualBox, CompareExchange128 Processor Incompatibilty
  5. Error Code 0×80240031 while Updating from Windows 8 to Windows 8.1.
Posted by on , in Category Windows with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware. Add me on Google+.
  • Amit

    nice post.. thank you.




  • Anand Khanse

    Yes you can. :)


    That’s Great to know that windows 7 and 8 can be installed as a Dual OS.Could you please Share the detail steps and/ or the Software to install both Operating System in the Single PC ?

  • Anand Khanse

    Thank you sir, for your immediate response. I hope the link will really prove handy for me.

  • JeP

    I’m sorry, I just got a new error code
    I followed the guide but got the following message after reboot

    It was not possible to complete the update to windows 8.1
    We have restored the previous version of windows on this PC

    0xC1900101 – 0×30018

  • Anand Khanse

    Open Command Prompt as Admin. Run the following command:

    DISM.exe /Online /Cleanup-image /Restorehealth

    and hit Enter.

    Details here:

    Restart if asked for. Now try upgrading again. Hope it helps!

  • JeP

    Unfortunately, I got the same error code.

    There’s probably an ISO fiel to download sooner or later

  • T Cheng

    After I attempted to update my Win 8 on my Dell 8500, I seen the following message on my screen:
    Couldn’t update to Windows 8.1
    Sorry we couldn’t complete the update to Windows 8.1. We’ve restored your previous versions of Windows
    The Dell Tech Support could not fix the problem. Help!

  • Gilbert Jones

    I have a different problem…..after upgrading to Windows 8.1,my pc will no longer automatically go to sleep,which it did just fine before the 8.1 upgrade….I am upgrading a practically new HP Envy…1414…AMD 3.5GHZ six core processor,10 gigs of DDR3 ram…1 TB hard drive.And,YES,I have updated all drivers available from HP.Any suggestions?

  • Alex Rodriguez

    I have a different problem. I installed update on my HP Laptop. However, after the upgrade each time I woke it from sleep mode it thinks that it’s a tablet and loads the screen upside down. I corrected each time the ctl-alt-up arrow, but it reverts back. The only way to correct is doing a reboot but it repeats itself once it goes to sleep mode. I ended up having to do a refresh and go back to Win 8.0. Must be some incompatibility with the video driver but there’s no update to the driver at this time.

  • Jason Padilla

    i did everything you said to do and it still wont let me down load it please help

  • rido

    good nice

  • Saurabh Darade

    thank you very much man!
    It really works! Perfect work!
    I was trying to find those files but I didn’t know the location>SoftwwareDistribution..
    i was fed up with MS store, again thank you very much!

  • The Evil One

    Works now – thank you SO much!!

  • Uptix

    I spent four days trying to get update 8.1 to work. Tried all manner of suggestions from various sources. Wish I had happened on this solution first! It went like a breeze. Thank You

  • Jeffrey

    When I open the store as u said, they show the message:
    Your pc isn’t connected to internet. To use the store, connect to internet and try again?
    What should I do??

  • vladimirpityk

    following this the update dessapear from store -.- cant do nothing to bring it back, restore, refresh, nothing works …..

  • Liz

    This didn’t work for me. I’ve tried pretty much everything I can find online to update to 8.1- clean boot, refreshing the computer, making sure windows update has all the newest updates, the method stated on this page, but I ALWAYS get error code 0x802002e. This is extremely frustrating, as this is a brand new laptop, fresh out of the box, and it should not come with these problems on it.

  • Anand Khanse

    Can you run the App troubleshooter and see if it helps you?

  • Jose Ramirez

    I’m still getting the same error
    what can I do now?

  • Mia

    Thanks so much! I am already so frustrated with Windows 8, and my 8.1 update just wouldn’t work. Now it’s downloading thank youuu!

  • Anand Khanse

    Glad to see it helped. :)

  • Anand Khanse

    Are you sure you followed the instructions correctly? Or would you like to try once more?

  • Connie

    This helped, thanks! :)

  • Andy H

    I followed the instructions but still cannot upgrade from windows 8 to windows 8.1.

    I went to the command prompt and ran sfc /scannow in the cbs.log file I have the following errors.

    2013-12-29 12:31:03, Info CSI 000006dd [SR] Repairing 1 components

    2013-12-29 12:31:03, Info CSI 000006de [SR] Beginning Verify and Repair transaction

    2013-12-29 12:31:03, Info CSI 0

    Found: {l:32 b:yuNoeY8oXuCshjAskCNhLO82zVzUI+IjF72wxZRYdx0=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

    2013-12-29 12:31:03, Info CSI 000006e0 [SR] Cannot repair member file [l:36{18}]“Amd64CNBJ2530.DPB” of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]“driverUpdate”, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2013-12-29 12:31:03, Info CSI 000006e1 Hashes for file member SystemRootWinSxSamd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12Amd64CNBJ2530.DPB do not match actual file [l:36{18}]“Amd64CNBJ2530.DPB” :

    Found: {l:32 b:yuNoeY8oXuCshjAskCNhLO82zVzUI+IjF72wxZRYdx0=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

    2013-12-29 12:31:03, Info CSI 000006e2 [SR] Cannot repair member file [l:36{18}]“Amd64CNBJ2530.DPB” of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]“driverUpdate”, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2013-12-29 12:31:03, Info CSI 000006e3 [SR] This component was referenced by [l:164{82}]“Package_86_for_KB2769165~31bf3856ad364e35~amd64~~”

    2013-12-29 12:31:03, Info CSI 000006e4 [SR] Repair complete

    Let me know if you have any suggestions. The error I’m getting when i try to install 8.1 is:
    I have downloaded and run apps.diagcab Windows Store Apps Trouble shooter and get the following problems found
    Check for missing or corrupt files
    Windows Resource Protection did not find any integrity violations

    Display adapter drivers might be out of date
    problem with BITS service. The requested service has already been started. More help is available by typing NET HELPMSG2182

  • AC

    Great, now it wont restart wuauserv due to missing files so I’m in a worse position then before

  • Anand Khanse

    Restart and runs system file checker – sfc /scannow and see if it helps.

  • taurayi mandebvu

    Thank you it worked

  • mrs.hilliard.13

    Thank you so much this is working so far!!

  • robert

    I keep getting error code:0×080248014

  • Jennafer

    I couldn’t get past step 1. After I entered “net stop wuauserv” it popped back with something about system error 5 & invalid user. Even after I double-checked to ensure that I was the administrator. What am I doing wrong?

  • Negru Lucian

    i have done everything you said several times and still won’t let me do it. Gives me the same error. I dont have admin privileges.

  • Anand Khanse

    I think you do need admin rights.

  • Megan

    After I tried to insert the second “net start bits” it said “the requested service has already been started.” and still won’t let me install Windows 8.1. Followed all the steps but still didn’t work.

  • Cris Chico

    thanks ..this worked!

  • 1TVR1

    Worked a treat – thanks very much!

  • Abdulkadir Aytekin

    Thanks man!
    It works for me.

    Greetings from Turkey.

  • Confused

    Hello. I also have followed the instructions in the original post and all of the following instructions to be able to upgrade to Windows 8.1. Do you have any other ideas? I too am regretting having bought this computer with Windows 8. I have tried some 10 or more times to install 8.1. (HP ENVY)

  • Cameron

    This has driven me crazy! I’ve tried like 3 different fixes to the problem but nothing worked, the download just stays at 0% for 10-20 min and then I get the error code 0×80072.efe. I’ve tried the IT standard off and on again fix, I’ve installed all important and optional updates, checked there were no “hidden updates” was hopeful when I found this fix but still having the same problems. My final approach involved a stern talk informing it that it had 2 options and I sincerely doubted it would be able to learn to fly within the allocated time… it appears to be working now…?

  • Confused

    So I finally was able to install 8.1 with an HP technician’s help. What was necessary was to update all the controllers and drivers. He updated each of them on the HP site.

  • Saggy

    I tried everything u said … still getting the same error at 50% 0×80240031 plz plz help.. m really tired

  • Leonardo Taufan

    When I enter “net stop wuauserv” it replied “The Windows Update service is not started.” And when I type “net start wuauserv”, it replied “System error 1058 has occurred. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.”. What does that mean?

  • Anand Khanse

    This post will tell you what to do in this case:

  • Anon

    Worked here, thank you!

  • hc

    installing windows 8.1 from disc from xp with windows has failed error

  • Stephanie Duncan

    no this didn’t help me and ive tried everything I keep getting same error code 0×80244018

  • Daryll Dumo

    Please help I followed the Instructions but I still can’t get rid of the error

  • jasmine

    my windows wont download the code is 0×80070083

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