Some users are experiencing syncing issues on Xbox. When they launch a game, the game gets stuck and shows a message on the screen saying, “We can’t sync your data with the cloud right now.” You can save your progress by syncing the game data to the cloud. It also helps you continue your game on another device by signing into your account. If you are unable to sync your game data to the cloud on Xbox, the solutions provided in this article may help you fix the problem.
We can’t sync your data with the cloud right now – Xbox
Xbox is not syncing game data to the cloud
If Xbox is not syncing your game data to the cloud, try the following fixes.
- Test your internet connection
- Make sure that you are using the correct email account
- Power Cycle your Xbox Console
- Change your internet connection
- Delete locally saved game data
Let’s see all these fixes in detail.
1] Test your internet connection
An unstable internet connection is the main cause of the syncing issues on Xbox. Therefore, before you try anything, make sure that your internet connection is working fine. You can test your network connection by following the steps written below:
- Press the Xbox button to open the guide.
- Go to “Profile & system > Settings > General > Network settings.”
- On the Network Settings page, select the Test network connection from the options displayed on the left side.
The above test will let you know whether your internet is working fine or not.
2] Make sure that you are using the correct email account
To play or purchase games on Xbox, you should have a Microsoft account. If you have created multiple Microsoft accounts, make sure that you have signed into Windows with the same account that you have used in your Xbox Console. If you use another Microsoft account, you will face syncing issues.
If you are using the same Microsoft account but receiving the error message while syncing your game data on your Windows computer, download the Xbox Console Companion app and follow the steps written below:
- Open the Xbox Companion app.
- Click on the three horizontal lines on the top left side and select Settings.
- Click on the Network tab on the Settings page.
As you click on the Network tab, Xbox Console Companion will start scanning your network and display the result after some time. This will also let you know if there is an issue with your internet connection or Xbox Live Services. If the Xbox Live Services are down, you have to wait till Microsoft resolves the issue.
3] Power Cycle your Xbox Console
If you get the syncing error message on your Xbox Console, power cycling the Console can fix the problem. The following steps will help you do that:
- Press and hold the Xbox button for 10 seconds to turn the Console off.
- Remove the power cables and wait for a few minutes.
- Plug the power cord back and turn on your Console.
Now, see if Xbox syncs your game data.
4] Change your internet connection
As we have explained earlier, unstable internet is the main cause of this issue. You can do one thing, connect your system to another internet connection. You can use your mobile data for the same. Now, see if the error occurs. If this fixes your problem, contact your ISP to fix the network issues.
5] Delete locally saved game data
If none of the above solutions fixed the problem, clearing the locally saved game data is the last option. This step has solved the problems of many users. Hopefully, after doing this step, Xbox will start syncing your game data to the cloud without showing the error message.
Do note that, this action will delete your offline data including the game data which is not synced with the cloud. If you have played a game offline after receiving the “We can’t sync your data with the cloud right now” error, your game data is saved on your disk but not on the cloud. Deleting the locally saved data will delete the data saved on your disk. Hence, you will lose your progress that is not saved to the cloud.
Delete locally saved game data from Xbox on Windows 11/10
To do this, you have to reset the game and remove temporary files from your PC. The steps are listed below:
- Open Windows 11/10 Settings.
- Go to “Apps > Apps & Features.”
- Locate your game and open Advanced Options.
- Click Reset.
- Now, go to “System > Storage > Temporary Files.”
- Click Remove files.
- Restart your system.
Delete locally saved game data on Xbox One
Follow the steps written below:
- Press the Xbox key to open the Guide.
- Go to “Profile & system > Settings > System > Storage.”
- On the Manage storage devices screen, click Clear local saved games.
- Restart Xbox One.
This should fix the issue.
Read: Mic Monitoring on Xbox One not working or showing.
Does Xbox One automatically save to the cloud?
If you are signed in to Xbox One using your Microsoft account, all your game data will be saved to the cloud automatically. You can play your saved game on another Xbox Console by signing in to the same Microsoft account. Hence, it is always suggested to sync your games to the cloud so that you will not lose your progress even if you switch from an old Console to a new one.
Why won’t my Xbox sync to the cloud?
Sync errors occur when the Xbox Console is not able to maintain a connection to the Xbox network. Sometimes, this problem occurs due to server issues. In such a case, you have to wait till Microsoft resolves the issue. Another cause is your internet connection. Make sure that your internet connection is working fine.
Hope this helps.
Read next: Fix 0x87e11838 Xbox Error Code.
