Windows Cumulative Update not installing or fails to install

At times, you may find that the Windows Cumulative Update is not installing or fails to install. This may happen on your Windows 10 or Windows 8.1 PC. In this post we have taken the example of the KB2919355 package for Windows 8.1. But this process is indicative and can be used for other cumulative update packages for Windows 10 as well, by making appropriate changes. In this post, we will see some generic and specific ways to try and troubleshoot this problem.

Windows Cumulative Update not installing

First, you need to note down the error code which is shown during the failed installation. Most have been reporting error codes 0x80070020, 0x80073712, 0x80070002, 0x80070003, 0x800F0923, 0x800F0922 and 0x800f081f to Microsoft.

Additional information about Error Code 0x80070020 is as follows:

Dec Error Code: -2147024864

Error String: STIERR_SHARING_VIOLATION

Error Description: The process cannot access the file because it is being used by another process

Windows Update errors 0x80070020, 0x80073712, 0x80070002, 0x80070003, 0x800F0923, 0x800F0922, 0x800f081

Windows 8.1 Update is shown as Important when you open Windows Update, yet it is unchecked by default. You have to check it in order to install it. Moreover, if you are on a metered network, Windows 8.1 Update will not install automatically even if you have Automatic Update turned on. You will have to connect to an un-metered connection or public Wi-Fi connection to install the update.

If this update does not install, you can try these suggestions and see if they help you. But before you begin, it might be a good idea to uninstall any third-party customization software you may have installed, reverse any system changes you may have made – like relocating your user files or user profiles to another drive and disable your security software, temporarily.

Windows 8.1 Update will not install automatically on metered networks. If you have Automatic Update turned on and are on metered connections you may see a notification Windows Update couldn’t install the updates automatically. It is recommended that you connect to an un-metered connection or public Wi-Fi connection and then check for and install the Windows 8.1 Update.

Also ensure that the Servicing Stack KB2919442 is installed on your computer, as it is a prerequisite for Windows 8.1 Update. It should therefore first be installed on your system before your attempt to install Windows 8.1 Update or KB2919355. Go get it here if your computer does not have it.

1] If your Windows 8.1 Update has failed to install, you need to clean up the corrupted installation. To do this, you can make use of the built-in Deployment Image Servicing & Management or DISM.exe tool.

Open command prompt as administrator, type the following and hit Enter:

Dism /Online /Get-Packages

You will get a list of packages. Since KB2919355 has not been successfully installed on your computer, you won’t see it, but you can see it installed on my 64-bit system.

Windows Cumulative Update not installing

If you do see it, then it may mean that it has been installed or that the installation is corrupted. In this case, see if you can uninstall it via the Control Panel > Installed Updates. If you cant, then proceed.

What you need to do now is type the following and hit Enter.

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This was for a 64-bit version of Windows.

For 32-bit Windows 8 use packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

For Windows RT, use packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14.

Next, type the following and hit Enter:

DISM /online /cleanup-image /startcomponentcleanup

You can read more what StartComponentCleanup does, in this post titled WinSxS folder cleanup.

You could also run the following:

DISM /online /cleanup-Image /restorehealth

/RestoreHealth checks for component store corruption, records the corruption to C:\Windows\Logs\CBS\CBS.log and FIXES the corruption using Windows Update.  This operation takes 15 minutes or more depending on the level of corruption. More on this at the post titled Windows Component Store Corrupt.

Restart the computer and try again.

But if think that your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or the Windows DVD, as the source of the files. To do this, run the following command instead:

DISM /online /cleanup-image /restorehealth /Source:C:\RepairSource\Windows /LimitAccess

Here replace C:\RepairSource\Windows with the location of your repair source.

2] KB2939087 recommends in case you are unable to install the Windows 8.1 Update package KB2919355 via Windows Update, then you should download and install the package manually.

3] If you receive Error 0x80071a91 when installing KB2919355 on Windows 8.1, Microsoft has released a patch to fix this issue. Go get it at KB2939087.

4] If you have any VPN client software installed, uninstall it, in case you receive Error 8000F0922. Removing the VPN helped solve the problem.

5] If you are unable to uninstall IIS after you install KB2919355 on Windows 8.1 or Windows Server 2012 R2, download and install the patch from KB2957390.

6] If you receive Error 0x80071a91 when installing update KB2919355 in Windows see KB2956283.

7] Earlier, after you installed this update on a computer, the computer could stop scanning against Windows Server Update Services 3.0 Service Pack 2 (WSUS 3.0 SP2 or WSUS 3.2)-based servers that were configured to use HTTPS and do not have TLS 1.2 enabled. This issue was resolved in the latest version of this update that is released on April 15, 2014. If you still face this issue, see KB2959977.

8] You may check some of these generic troubleshooting steps that are known to help resolve Windows Update fail to install issues. Run the updated Windows Update Troubleshooter. This post also includes a link that allows you to search for Error Codes and their meanings.

9] Refresh your Windows and then try to install it. The chances of success will be very high.

Hope something helps!

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Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

50 Comments

  1. Netpilot

    I received error 0×80070003 when trying to install KB2919355. It was caused by a missing
    C:UsersDefaultAppDataLocalMicrosoftWindowsWinX folder.

    Several people have reported that removing or renaming certain folders will cause KB2919355
    to fail. See here for more info:
    http://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/

  2. tracy

    I still have Windows 8, but these updates still apply? Because I did the update on the 8th, but I don’t see KB 2919355 anywhere?

  3. If you can see a Power button or a Search icon next to your User picture on the Start Screen, you have it installed; else not. Check https://www.thewindowsclub.com/windows-8-1update-features

  4. tracy

    Thanks for the quick reply, and I don’t so that answers that. I downloaded 7 MS updates, and all were successful. By the way, I love this site.

  5. Chromium

    I have none of the stated dism commands….keeps coming up with error 87. I’ve never been so frustrated with a windows operating system since the old Dos versions. Any Ideas. Manually downloaded the updates too and don’t work. I’ve now got 11 failed tries. My PC is a month old…….:(

  6. Will

    Error 87 means you probably have a typo in the DISM command.

  7. Peter Green

    KB2919355 installed all correct on 2 x 32 bit basic boxes but failed on a high end Dell Inspiron 64 bit machine, tried every fix on most forums. All fail. Contacted Microsoft although sympathetic to my problem, I declined their offer that I should pay them to fix their problem !!! This has wasted a massive amount of time and done untold damage to Windows 8.1 which was on track until this latest episode. You have to wonder why they would not run the update on every known type of system to make sure that it actually works before unleashing it to the customers.

  8. D_the_FactMan

    I’m pretty sure this article refers to the Windows 8.1 Update, not the Windows 8.1 UpGRADE that was released last year. So these updates only apply if you have already updated to Windows 8.1. But if you’re still using Windows 8, then they do not apply to you. You can check this very easily by going into your Control Panel and selecting “System.” Right up there at the top you are told which Windows edition you have. (For future reference, nNote that once Windows 8.1 is installed, this will report only 8.1 without indicating whether you have installed this new Win 8.1 Update.)

    You can certainly stick with Windows 8, but Windows 8.1 (with the new Update) is a more pleasant operating system to use. But if you do UPGRADE to Windows 8.1, you should know that you must install this new Win 8.1 UPDATE because if you do not install it, you will not get any new updates or fixes for Windows 8.1.

    While I’ve installed the Windows 8.1 UPDATE on three computers without any difficulty, there are precautions that the very reliable Windows Secrets Newsletter has suggested before trying to install the Win 8.1 UPDATE. Number 1 is to make a backup image of your system disk (and make sure you can boot from a CD or Flash Drive to restore it if necessary). I confess that I did not uninstall anything before doing the Win 8.1 UPDATE.

    * To keep things simple, uninstall any third-party Start menu apps such as Classic Shell or Start8 Menu.
    * Uninstall your antivirus software (and severely limit your time on the Web).
    * Uninstall any third-party software that may hook into Windows’ rollback system. See, for example, the Wilders Security Forums post about RollbackRX.
    * Fully back up your system.
    * Ensure that KB 2919442 is installed. It’s a servicing-stack update released in March that should already be on your system.
    * You might also see KB 2939087 offered. Install it, too, before applying the Win8.1 Update.
    * Did I remind you to back up your system yet?
    * Windows 8.1 Update is delivered as KB 2919355. The entire bundle is five patches, but you’ll see only KB 2919355.
    * Install KB 2919355 from Windows Update. This is the easiest way to apply this chunky patch. You can download the five
    components of Win8.1 Update from the Microsoft Download Center, but they must be installed in the following order:
    KB 2919442, KB 2919355, KB 2932046, KB 2937592, KB 2938439, and KB 2934018.
    * Fortunately, if the installation fails, the
    process does a good job of rolling back and leaving your system operational.

  9. Siddarth R

    I have a windows 8.1 32 bit.I got KB2919355 update in 2.3 MB.But im not able to install this. I’m getting this error 8007000D. Please help me with this….

  10. Did you try the steps listed above? Do try DISM /online /cleanup-Image /restorehealth as well as running the Windows Update Troubleshooter.

  11. Siddarth R

    I tried both the steps but none of them are working.Facing the same 8007000D error again..

  12. Hmm … Refresh PC seems to be the only option which comes to my mind then …

  13. ppvanc

    Your comment is awaiting moderation.

    I tried to install KB2919355 today and it failed several times showing error 0×80240016. Tried manual install, also failed. I stumbled upon the fix by opening Windows Update page, clicking on Help up in right corner, and searching for Window Update Troubleshooter. In the window which opened with all the error codes I scrolled down to “Windows Update error 0×80240016? I clicked on that and downloaded and installed the troubleshooter. I saved that file for future use. I ran the program and it found problems with Windows Update. Clicked next and it fixed the problem which was preventing successful installation of KB2919355. Actually I found that update all installed by running this ‘fix’ program. On a second computer I had to retry install and it was also successful.

  14. UK Power User

    I get 0×80070002 error everytime online or offline attempts fail.

    I’ve tried everything and Microsoft’s answer? Refresh my PC as it is so simple… Well it ain’t I use a lot of Desktop DVD installed packages and games and refreshing looses all of them! So no way am I doing that until the PC becomes completely unstable.

    I never had ANY problems with Windows 7 so I might go back to that and call it a day with Windows 8 as I have already had to reinstall it 6 times since it came out due too problems like this and others!

    It has been a total failure as far as I am concerned!

  15. tampavirg@yahoo.com

    Exactly the same situation!!! I have completed all the DISM fixes, run HitmanPro3 to get ready of all Search & Protect and high jack files missed by Malware Bytes, and on and on and on including doing a Recovery to about a month ago. All other updates have installed properly. I am now under the impression it may have to do with the size of the EFI (Swap file). My HP was only configured with 260mb and I am told it should be at least 25gb. The KB2919355 file size was changed yesterday from 890 to less than 700MB

  16. Poppy355

    DISM /online /cleanup-image
    /startcomponentcleanup

    DISM /online /cleanup-Image /restorehealth

    If system cleaned KB2919355 should download Good Luck.

  17. GiannisTP

    I am facing troubles with that update too… I tried all of the above with no results…
    My problem is slightly different. I am not getting an error, the update downloads and starts installing as it should. When I press restart it goes up to ~30%, it reboots and after continues installing up to ~75%. Then it says that the update can’t be installed and starts rolling back… I’ve tried so many times to fix this, I’ve wasted more than 6 hours all together(the roll back action takes up to 1 and a half hour every time) and still nothing… pfff…

  18. nub 1

    thank you so much. i have been battling with the KB2919355 update error for weeks now so was so relieved to find this site. i am not great with computers and felt like i had been banging my head against a brick wall!

    i had been attempting to use the fixer tool within the Windows Update Troubleshooter but to no avail.

    however, your advice worked perfectly.

    i ran the command prompt as administrator:

    Dism /Online /Get-Packages

    this located the apparently corrupt KB2919355 package installed on 15/04 (which i was not expecting to see, as windows update history was showing that the installation had failed each time since its first attempt, of many)

    then removed it,. again in the command prompt using:

    DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    then as advised typed:

    DISM /online /cleanup-image /startcomponentcleanup

    upon completion, i restarted the pc, ran windows update again and after a fairly lengthy download and installation process, my PC restarted with the KB2919355 update installed successfully.

    I am still not entirely sure exactly what it was that i was doing during this process, but if you follow the instructions and advice listed by Anand on this page, hopefully you will have the same success that i did.

    thanks again

  19. Ian Armstrong

    I get at least a pop-up per day telling me to update, and yet on any system that was originally updated from Win7 (LOL early adopters) I get the exact same error message. At this point, I’m going to have to rebuild a bunch of installs from scratch because attorneys under my umbrella are getting bothered to update daily.

    Dammit, Microsoft. I wish Ubuntu was a realistic option. you guys suck.

  20. Kornel Kovacs

    Solved: Removing the Cisco VPN client solved the problem. I didn’t have to manually install the packages, just remove the vpn client, restart the computer and it was ok.

    FInally. I was soo annoyed but this, every time I started the computer it took 15 minutes to remove the updates. Thanks for the posts guys.

  21. harry

    after my last update.. it shows 100%disk usage and whole 8.1 freez.. i hav an i5 procesr 4th gen n a 4gb ram..dis shldnt b hapenin.. igues itz sm os issue… plz do help me..

  22. harry

    i hav 0x800f0806 error.. 100%disk usage is shown.. n my lap freez for 2 3 min… plz help meee

  23. MatthewKiwi

    Had this problem for the last 8 hours… tried everything from every forum and made things worse for a little while. Ended up having to “Refresh your PC without affecting your files” (link below), it removed all third party software and I had to reinstall a lot of windows updates but it worked.

    http://windows.microsoft.com/en-nz/windows-8/restore-refresh-reset-pc
    Be aware that after running this I needed to run some diagnostics on “windows update” because it removed all the updates but wouldn’t install any (required for 8.1).
    I hope this helps.

  24. Jaideep Agrawal

    Thanks, this fixed it. Appreciate it

  25. I have this update installed but now windows update fails with 0x80240442 I have tried numerous things to fix this but nothing seems to work (refreshing windows is going to cause a LOT of reinstallation work on my part). Its annoying because Update 1 is definately installed as I have all the features but windows update seems to be fubar. I have tried all the fix tools and reinstallation and reregistering of dlls, to no avail 🙁

  26. vinoth

    I’m reciving an error code: 0x80007004 at 87% gathering info….i tried im facing the same problem.. i need a solution.

  27. Arcky

    my pc keep on failing its configuration, and its going on an infinite loop of trying to configuration. Fix it, damn windows!

  28. Alluvial Fansome

    Automatic Update should be automatic. Period. Microsoft is just blowing smoke with it’s suggestions for user troubleshooting.

    Fix the problem, Microsoft.

  29. Saourav

    my error is 0x80240032

  30. Anthony Pauly

    Absolutely. This is the worst Windows program ever. So user unfriendly. I’m going with Macs from now on.

  31. Ian Armstrong

    Macs are just full of different issues. I support those too. I love Ubuntu but nobody makes serious software for Linux. It’s like Apple, minus the money, with a better community.

    I actually like Win 8.1 now that I’m used to it but it’s super annoying that I had to wipe my hard drive to get there. If you want the best of three generations, Google a program called “Classic Shell” and install it on top of 8.1; then just avoid the windows version of the app store.

  32. Yatharth

    Hi,
    I’ve by mistake made two installations on win 8.1 on my laptop but then i formatted c drive but still it shows on boot( some gpt partition thing i cudnt understand). So when i install kb2919355 & restart it reaches 30% and then restarted and when it restarted it took me to directly to windows automatic repair and displayed the error windows can’t b repaired. I restored my windows to the restore point i created before update. it works fine now but in windows update dialog i can still see kb2919355 showing status as pending restart.
    Please help me remove it and i would never turn on windows update i had too many problems already with few updates.
    Thanks in advance

  33. Robert Beers

    Microsoft is making the fixing of what are really Microsoft-generated errors the end users fault. An ethical company would produce an apology and then a simple fix in a download to the solution, MS does not do this and we would like to know why.

  34. BigE

    HELP, My computer was restarted to install windows 8.1. It said I had to do it. It has been flashing the HP sign and cutting off and on for about 5 hours, What can I do or is this normal?

  35. Andy The Engineer

    This is the definitive fix… this is for Server 2012R2
    There are folders missing that need to be created. These folders are what the update is looking to install to. Without them the update will fail.
    The following path should be complete:
    C:UsersDefaultAppDataMicrosoftWindowsWinXGroup1 )also create Group2 and Group3)
    Make sure the following folder structure exists, If not – create it.

    The update will install without issue.

  36. Josh

    I tried to download windows 8.1 but everytime it says error on gathering information and it takes a very long to load 🙁 help!

  37. Dump MSFT

    Microsoft has been corrupted by a company-wide worm… malware which deteriorated the minds of the MSFT developers into Sesame Street twerps. Allowing ANY post-XP MSFT software to be installed on one’s computer is guaranteed to cost the support people several weeks’ heartburn and wasted time, PER UNIT. Dump MSFT stock while you can still break even.

  38. lee

    my windows 8,1 will not let me download anything . tried fire fox and it keeps shutting the browser down . microsoft is useless ..no one has the answer .tried everything but still the same .. what a wastw of time

  39. tomcris

    windows8.1 refuse install on clean hdd, on an laptop that suport xp,vista, win7, win8.0. Is microsoft error. Last Linux distro recognize a lot of driver. Last windows not recognize a lot of driver just linux 10 years ago.

  40. r199

    hi I am also unable to install the 8.1 update I manage to download the update and I get to 97% then it says update failed, reverting changes. please can someone help me!

  41. HumanDemon of ????

    In my case the updates are just installing as normal then restart and then get on to nearly 70 to 80%.. Then it says the update cannot continue and it rolls back the updates.. After i bought this lap i have never been able to update anything in my win 8.1.. Help me out on this.. And also i couldnt find what error it is or what update it is..

  42. Ichbin EsNicht

    You are COMPLETLY RIGTH! Windows 7 was best OS MS ever made. It seems that the idiot decision makers at MicroJunk have never used a PC. I bet they all use MACs. I just bought a very nice ASUS Transformer Tablet and Win 8.1 was running nice – until I tried to update. XP was pretty godd, then they made this VISTA! Now, after 7 they must have forgotten that most of us still use a PC instead of a tablet. Got to install Classic Shell before you can even use this 8 crap.

  43. Roland Harrison

    Running these two commands fixes my problem however it returns next time windows update runs. How do I find out what the cause of the problem is?

    DISM /online /cleanup-image /startcomponentcleanup
    DISM /online /cleanup-Image /restorehealth

  44. pigbitinmad

    Admittedly my bad for not installing windows 8.1 sooner, but this has been a true nightmare for me. After spending upwards of 8 hours struggling with this thing and watching the update go for 3 or four hours, it failed right before the finish line. Now my computer is ruined and I have to pay a professional to reset everthing, which means I have to reinstall all of my programs (Quicken, iTunes, Office) etc. myself. This means hours and hours of struggle which I do not have time for.

    I literally am so upset with myself for taking a vacation which I could have used to spend every moment cleaning up this mess.

    Technology is going backwards as I never had this much trouble with anything ever before. It is so bad that I might be done with Windows forever. I did not even want Windows 8 because I heard it was so bad but had no choice as my last Vista PC broke down and was not worth fixing.

    There really should be a class action lawsuit where Microsoft needs to just buy everyone a new pc.

  45. pigbitinmad

    Me too. It is a nightmare and I am stuck. The only thing I can do is throw it out, or pay a professional $150 to $200 to fix it. My laptop is now three years old and a Lemon apparently. I think I may have to seriously reconsider windows because this has been the bain of my existence for three years and running.

  46. Yashwant Ravindra

    before I had windows 10 ….. then I reset the laptop to windows 8.1 , when I try to install the latest
    update of windows 8.1, I get error that the update failed to install

  47. Peter Pooperstein

    i have a problem…bought a asus windows rt tablet 32gb…trying to install windows 8.1 for free and it tells me i have no hard drive space…it has been consumed by windows crap and their pals like kindle and so on…i have installed nothing…PLEASE HELP !!! 🙁

  48. Ronnie

    I agree. This is total Bs Not only has this p.o.s. Toshiba gave me grief since day 1 (both my hubby and mines) but I have literally been off work for 2 days on a new work at home job due to this crap. It looks like I’m going to get fired for it, After all the bs dealing with the hard drive and system restores I was suppose to start my shift so I stayed up to make sure all the expected 300 updates would process so i could board VPN. Welp, here it is 6+ hours after my shift and i’m still stuck. Ti is total dog doo doo! All these big wigs charge so much for their product as if they are buildign things to last, smh. Total crapola.

  49. Good suggestions, but none of these worked for me And I was trying hard for almost a week.

    Till I found some clues in c:WindowsLogsCBS.log

    It was saying – unable to start service – hence I am failing and will rollback after the restart.

    Microsoft: If you did not stop the service and it was disabled before you started your updates – DO NOT TRY TO START IT!!!!

    I switched all disabled services to auto – and it installs *WITHOUT ANY ISSUES*

    I am still mad at this point that I just wasted a week of my productive time on that BS.

  50. Andrew Diack

    I followed your advice and clicked on the recommended link to repair Windows and optimize Windows performance. Having done the analysis and found issues, I made the payment and the software proceeded to fix the issues. Once rebooted, I found two additional issues: Windows not Activated and Network drives not visible.
    Having contacted the software provider, they came back to say there was no record of me on their system. I submitted the proof of payment and they said it was not their company.
    Has anyone else experienced something similar?

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