Time to get your new Office prompt does not upgrade or work

Microsoft makes it easier for users to upgrade their software via various updates. The same applies to Microsoft Office apps. When your automatic upgrade is ready for you to install, you see a notification in the menu bar of an Office. These notifications serves a dual purpose inform you about the latest developments and prod you to keep your software apps updated by installing the latest updates. The notifications keep appearing for few weeks.

Time to get your new Office

So, when you see any office apps related information, it is reminder for user to upgrade the existing version. It’s important to update when prompted so one continues to receive the latest updates to Office 365.

With the end of the Preview for the Office Mobile apps on Windows 10, users are prompted to update their Office Mobile apps. The prompt to perform this update is “Time to get your new Office” with an “Upgrade Now” button. Clicking on “Upgrade Now” normally updates your Office apps however, there are case reported where the button does not upgrade the app. Like always, there’s a solution to this problem.

Time to get your new Office doesn’t work

Users using Windows 10, right-click on the Windows 10 Start button and click Run.

In the ‘Run’ dialog box that appears on your computer screen, copy the following line of text in the address field.


Run dialog

Click OK to open File Explorer to this location

Right-click on the file named data.lts (or just data) and select the Delete option, states KB3093875.

You can now launch your Mobile app and upgrade it as needed.

That’s it! See, if the method works for you and share your thoughts on the topic in the comments section below. You may also be interested in knowing the solution for Office documents do not open after upgrading to Windows 10.

Posted by on , in Category Office with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.