Are you unable to update The Sims 4 on Origin or the EA Desktop app? If so, this post will interest you.
Why is my Sims 4 not updating in EA app?
There can be different reasons why you are unable to update The Sims 4 game on the EA Desktop app or Origin client. It could be corrupted game files causing the issue or some background program preventing the gaming client from updating the game. Besides that, a corrupted cache associated with EA App can also cause the issue at hand.
Why is EA not letting me download Sims 4?
If you are unable to download The Sims 4 game on the EA app, it could be your hard drive format causing the problem. In case you have a FAT32 hard drive, you might have a problem while downloading the game or the download might get stuck at 4GB as the FAT32 hard drive can’t download data beyond 4GB.
Now, if you are having an issue with updating The Sims 4 on Origin or the EA Desktop app, we got you covered. You can follow the fixes we have mentioned here and get rid for the issue.
The Sims 4 not updating on Origin or EA app
Here are the troubleshooting methods you can use if you are unable to update The Sims 4 game on Origin or the EA Desktop app:
- Run Origin or EA Desktop app as an administrator.
- Repair The Sims 4 game.
- Clear Origin or EA Desktop app cache.
- Close background programs.
- Uninstall EA Desktop and update the game via Origin (if applicable).
- Reinstall Origin and The Sims 4.
1] Run Origin or EA Desktop app as an administrator
The first thing you can do to fix this issue is launch the Origin client or the EA Desktop app with administrator rights. It might be the lack of necessary permissions that you are unable to update The Sims 4 game or the update gets stuck. So, right-click on the game launcher you are using for The Sims 4 and choose the Run as administrator option from the context menu. Once it is launched, try updating your game and check if the issue is resolved. If not, move on to the next potential fix.
2] Repair The Sims 4 game
Your game files might be infected which is why you can’t install the new patches for the game. Hence, if the scenario is applicable, you can verify and repair the game files of The Sims 4 and then check if you can update the game or not.
Origin:
- Firstly, open your Origin client and navigate to its My Game Library.
- After that, right-click on The Sims 4 game, and from the appeared context menu, choose the Repair option.
- Next, follow the prompted instructions and complete the verification process. Origin will compare your game files with the counterparts saved on its servers and replace or restore the clean version of the game files.
- Finally, you can restart Origin and retry updating The Sims 4 game and check if the issue is fixed.
EA Desktop:
- First, launch the EA Desktop app and go to the My Collections section from the left-side pane.
- Now, press the three-dot menu button attached to The Sims 4 game.
- Next, click on the Repair option and let the gaming client verify and repair your game files.
- After that, restart EA Desktop and check if the problem is resolved.
Once the game files are repaired, the game should update without any issues.
Read: Can’t run The Sims 4 with the video card in this system.
3] Clear Origin or EA Desktop app cache
A corrupted cache associated with an app can cause a hell lot of issues in the regular working of the app. This issue of being unable to update The Sims 4 might be triggered due to a broken cache file of your gaming platform. So, if the scenario is applicable, you can delete the cache for Origin or the EA Desktop app and check if the problem is fixed.
Origin:
- First, make sure Origin is not running in the background. Open Task Manager and close all instances and processes liked with Origin (Origin.exe, OriginWebHelperService.exe).
- Now, press Win+R to open the Run box and enter %ProgramData%/Origin in it.
- Next, clear all the cache files in the opened location.
- Once done, reboot your computer and launch Origin to check if the issue is fixed.
EA Desktop:
- First, search for “EA App Recovery” from the Start menu and open the app.
- Now, click on the Clear Cache button to delete the app cache and then check if the issue is resolved.
If clearing the cache doesn’t help in resolving the problem, you can move on to the next fix.
Read: Error 16: The Sims has encountered a problem.
4] Close background programs
As per some user reports, this issue could be caused if your gaming client is being blocked by some background program. Hence, if the scenario is applicable, terminate the background applications and then see if the problem is fixed. You can open Task Manager using Ctrl+Shift+Esc, select a background program in the Processes tab, and press the End task button to close the program. Once done, see if you are able to update The Sims 4 or not.
5] Uninstall EA Desktop and update the game via Origin (if applicable)
A few affected users have reported that uninstalling the EA Desktop app and then updating The Sims 4 through Origin has helped them fix the issue. So, you can also try doing the same and check if the issue is fixed. The EA Desktop app can be reinstalled later.
Read: How to fix the black screen in Sims 4 on Windows?
6] Reinstall Origin and The Sims 4
In case the problem remains the same, reinstall the Origin client and The Sims 4 game. To do that, uninstall the Origin client first by opening the Settings app using Win+I, going to Apps > Installed apps option, clicking the three-dot menu button associated with Origin, and then selecting the Uninstall option. You can then follow the prompted instructions and complete the process. After that, download the latest version of Origin from its official website and install the application on your system. Once done, you can reinstall The Sims 4 game.
Hope this helps!
Now read: Origin client won’t sign in on Windows PC.
