Spotify keeps crashing on Windows 10

Spotify is one of the world’s largest music streaming services. It is available across a variety of platforms including iOS, Android, Windows, macOS and more. Recently, Spotify released its application on the Microsoft Store. It is a Windows Classic application and not a Universal Windows Platform application. Some users are reporting an error for the Music streaming application on Windows 10 where it constantly crashes and gives a message saying-

SpotifyWebHelper has stopped working

There are many causes for this issue, and we will be covering all the probable fixes for the same issue.

Spotify keeps crashing on Windows 10

Spotify keeps crashing on Windows 10

We will be taking a look at the following fixes to get rid of the SpotifyWebHelper has stopped working message on Windows 10:

  1. Format your SD Card.
  2. Uninstall and Reinstall Spotify.
  3. Run it in Compatibility Mode.

1] Format your SD Card

If you are trying to play music that is stored on your SD Card, there might be high chances that the content on that SD Card might have gone corrupt and Spotify might not be able to read it.

Open this PC while your SD Card is plugged in.

Right-click on the entry for the SD Card and click on it.

Select Format…

A new mini window will show up. You need to select the File System and other values. Check the checkbox that says Quick Format.

Finally, click on Start to start formatting the SD Card.

It is worth noting that, you need to make a backup of all your data from the SD Card separately and restore it when the formatting completes. Because by formatting your SD Card, you will be deleting all the data on your SD Card.

2] Uninstall and Reinstall Spotify

For that, start by typing appwiz.cpl in the Start Search box and hit Enter to open the Uninstall a program Control Panel applet.

From the populated list in the new window, look for an entry called, Spotify. Right click on it and click on Uninstall. Reboot your computer. In case, you do not find Spotify there, you need to open the Settings App and navigate to Apps > Apps and Features and on the right side panel, look for Spotify to uninstall it from there.

After rebooting your computer, you will have to delete all the residual files & folders left by this software.

Make sure that your hidden files are visible and then navigate to the following path,


Delete the contents of this folder.

After you are done, get the required setup file of the latest version of Spotify from here – or you can get it from the Microsoft Store here.

3] Run Spotify in Compatibility Mode

The file may not be intended to run on your current version of Windows. You may try to run the application in Compatibility Mode. This will let the application think that it is running in the compatible environment as it is intended to.

Hope this makes your copy of Spotify working fine.

Posted by on , in Category General with Tags
Ayush has been a Windows enthusiast since the day he got his first PC with Windows 98SE. He is an active Windows Insider since Day 1 and is now a Windows Insider MVP. He has been testing pre-release services on his Windows 10 PC, Lumia, and Android devices.

Leave a Reply

Your email address will not be published. Required fields are marked *

5 + 8 =