Windows Remote Desktop disconnects frequently or automatically

As the name suggests, the Remote Desktop feature in Windows, helps us to access another computer from our computer remotely. This feature plays an important role to solve issues on our system, in case any support representative wants to access our computer remotely and fix it. Today, while using this feature, I noticed that I could connect to other computers from mine, but then the Remote Desktop connection cut off automatically. So, I tried to connect to another computer of mine, and found the same result.

Remote Desktop disconnects frequently

First of all, I ensured that Windows Firewall was switched off to ensure that the Firewall was not the culprit. It did not help. I’ve read somewhere that WiFi printers could also cause the issue while using the Remote Desktop feature, so I disconnected them too but that too did not solve the problem. I came around the following solution and it worked:

Remote Desktop disconnects frequently

1. Press Windows Key + R; type sysdm.cpl and hit Enter. Switch to Remotetab. Make sure you have selected the options highlighted in the below image:

Remote Desktop Disconnects

2. Moving on, press Windows Key + R combination, type put Regedt32.exe in Run dialog box and hit Enter to open the Registry Editor.

REGEDIT Fix: Blurry Fonts or Poor Display Scaling In Office 2013 Programs

2. Navigate to the following location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService

Windows-8-Remote-Desktop-Issue-2

3. In the right pane of this location, look for the registry string (REG_SZ) named ObjectName, if you’re really facing the issue, then this string must have Value data as LocalSystem. Double click on the same string to modify its Value data:

Windows-8-Remote-Desktop-Issue-3

4. In the above shown box, input the Value data as NT Authority\NetworkService. Click OK then and close the Registry Editor and reboot the machine to get the issue fixed.

Hope the fix helps you.

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An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.