Profile error occurred. Something went wrong when opening your profile.

Many use Google Chrome as their default browser on Windows PC.  At times, users have reported seeing a Profile error occurred message. Normally, the problem disappears on its own. However, if it lasts long then you may need to troubleshoot the problem. If you receive a Profile error occurred, Something went wrong when opening your profile message when you open Google Chrome browser then this post will help you troubleshoot the issue.

Profile error occurred. Something went wrong when opening your profile

1] As a preliminary step, you need to find what version of Google Chrome you are using i.e., Google Chrome Beta or Google Chrome Canary. For this, open your browser, click on ‘More’ option visible as three vertical dots, scroll down to ‘Help’ section and select ‘About Google Chrome’ option.

Profile error occurred. Something went wrong when opening your profile

Here, you can find if you are on the Beta version of Chrome or Canary. If nothing is mentioned, it’s Chrome Stable version. If it happens to be Chrome Beta or Chrome Canary, it’s advisable to install the stable version of Chrome and see if it helps.

2] If you’re using Chrome Stable channel, check if it’s updated. To find this, Open Chrome, chose ‘More’ (three vertical dots) > Help > About Chrome; You’ll see a blue tick with ‘Chrome up to date’ ). If not, you could update and restart your system to see if it helps.

Restart your computer, launch Chrome and see if the error appears again.

3] If that does not help, keeping the browser closed, navigate the mouse cursor to the following address,

C:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default\

Find Web Data file and delete it.

Now, create a new profile. Open the following folder location:

%LOCALAPPDATA%\Google\Chrome\User Data\

Find the folder named Default. This Default folder happens to be your Google Chrome’s default profile. Rename the folder to Default-Bak.

Browser error

Now when you launch Chrome next, another folder with a name Default will be created.

See if the problem goes away.

Please note that the solution might not work for all Chrome users as the nature of the problem may vary. Still, if the issue bothers you quite a lot you can backup your browser passwords, etc, and then uninstall Chrome via the Control Panel. Also delete all Chrome related folders and files you can find on your System Drive and then reinstall Chrome afresh.

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The author Hemant Saxena is a post-graduate in bio-technology and has an immense interest in following Windows, Office and other technology developments. Quiet by nature, he is an avid Lacrosse player. Creating a System Restore Point first before installing a new software, and being careful about any third-party offers while installing freeware is recommended.


  1. Rick Flashman

    None of that stuff works reliably.

  2. Stefanie

    Step 3 helped me. Thank you!

  3. 2centjunkie

    Step 3 worked for me….but as a FYI to everyone: it also removes your bookmarks. I didn’t realize this and had to change the “Default-Bak” folder back to “Default” to retrieve my 20+ bookmarks I use for work. I’ll just deal with the annoying error message until I can find another way to fix it.

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