If your printer is stuck on the shutting down screen and won’t shut down, use the fixes provided in this article to resolve this issue. According to the users, the Shutting down message is displayed on the printer’s control panel but the printer never shuts down and remains stuck on this screen.
Printer is stuck on Shutting down screen
If your HP, Epson, etc, Printer is stuck on the shutting down screen and won’t shut down, follow these suggestions:
- Perform a power cycle
- Update printer firmware
- Reset your printer
- Contact support
All these fixes are explained below in detail:
1] Perform a power cycle
Power cycle your printer and see if it helps. Follow the steps provided below:
- Disconnect the power cord from the printer to turn it off.
- Unplug the cord from the wall outlet.
- Press and hold the power button of the printer to drain the residual charge.
- Wait for at least 60 seconds.
- Plug the power cord into the wall outlet and connect it to the printer.
- Turn on the printer.
This should fix the issue. It is always suggested that the printer be connected directly to the wall outlet. Hence, if you use an extension board, avoid using it for your printer.
2] Update printer firmware
Keep your printer firmware always up to date, otherwise, you may experience issues with your printer. After performing the power cycle, the next step is to update your printer firmware. Refer to your printer user manual to know the method to update your printer firmware.
Read: How to check Printer Ink Levels in Windows
3] Reset your printer
The last step is to reset your printer to the factory default settings. Read your printer’s user manual to know the steps to reset your printer.
4] Contact support
If the issue still persists, you need to contact your printer’s support for further assistance.
That’s it. I hope this helps.
Why is my printer shutting down?
Power issues are the most common reasons why your printer shuts down unexpectedly. It is always suggested to plug your printer directly into the wall outlet. Connecting it through a power strip can cause power issues. Also, check a setting named Auto power off. If this setting is enabled, disable it.
How do you unfreeze a printer?
To unfreeze a printer, you need to restart it. Force shut down your printer and turn it on. Now, check if the issue persists. If the problem reappears, power cycle your printer. Also, update its firmware to the latest version to fix bugs and other printer issues.
Read next: Printer leaving roller marks on paper.