How to ask for or offer help, using Remote Assistance in Windows 7

If you are having a problem with your Windows and you are just unable to fix it yourself, you can allow an expert to have a look at your computer remotely, using Windows Remote Assistance.

It is important that you only allow people who you trust completely, to give access to your computer, using this feature, as once he is logged in, he will be able to see and access almost all your files and documents on your computer.

To begin you need to carry out the following steps:

Open start menu, right-click Computer and open Properties.

remote assistance

Now in the left panel you will see Remote Settings.

remote assistance

Click on Remote settings and the System Properties/Remote tab box will open. Ensure that Allow Remote Assistance connections to this computer is checked and then click Apply/OK.

Now type Windows Remote Assistance in start search and hit Enter.

Windows Remote Assistance wizard will open. Click on Invite someone you trust to help you.

Select the option you want. Using the second option will be easy in my opinion.


It will open your mail client and you can mail the attached invitation file.

Once the mail has been sent, the following windows will open up mentioning the password. The password will be valid only for the current session.

Now wait for the other person to approach you. He too will open up Remote Assistance and click on Help someone who has invited you. Once he does, and a request appears on your computer, give him the access password.

That’s it. Once the connection is complete, your friend will now have access to your computer and will be able to help you.

If you find that you are unable to connect, use the inbuilt Windows Network Diagnostics tool to fix the problem. If your firewall is blocking Remote Assistance connections, it will fix the problem automatically.

It’s always a good idea to close all your open programs, files, and folders before you allow remote access to your friend.

You can now also give or take Tech Support remotely using Quick Assist in Windows 10. You may also want to check out freeware TeamViewer.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. japp

    I use
    with a friend on the other side of the world to help me solve problems when I can’t solve them myself. It’s convinient and very useful that he can use my pc as if it is his own.

  2. Rych1506

    I prefer to use TeamViewer 7 as it creates a virtual tunnel between computers and connects quicker then Windows Remote Assistance. Also it is a freebie

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