How to use Problem Steps Recorder in Windows 10/8/7

The Problem Steps Recorder or PSR.exe in the Windows operating system is a feature that enables users to record their interactions with an application and provide a detailed screen-by-screen view with accompanying the information.

problems step recorder

Problem Steps Recorder or PSR.exe

Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. That’s why Windows 7 introduced the Problem Steps Recorder, a screen-capture tool that allows the end-user to record the problems they’re having step-by-step.  An HTML-based file is converted to a .ZIP folder, which is easily passed on to the person helping you.

Type psr in start search and hit Enter to start the Problem Steps Recorder.

Click the Start Record button and continue the steps to reproduce the problem/error. You can also add comments then and there, by clicking the Add Comment button.

Once done, click the Stop Record button. Mention the output file name and save the file. You can then send the file to the person who is helping you.

Do download a WMV file from Windows walkthrough: Problem Steps Recorder and watch it. It gives you step-by-step instructions on how to use it.

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

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