Google Earth not working or freezes on Windows 10

Earlier this year, Google Earth, the handiest of all applications finally became accessible on a browser and paved new avenues for virtual geographical explorations. Google Earth is probably the most important and widely used app in its category and is a necessity in almost every sector of work. But at times this tool is known to cause problems – so if you are facing issues with Google Earth, try some of these suggestions and see if anything here helps you.

Google Earth not working or freezes

Google Earth Pro, which is basically the desktop version of the application – is essentially gearing up to be the most crucial of web applications, considering its usage in creating important maps, computing distances, and areas, visualizing and manipulating GIS data in desktop devices. But Google Earth Pro can sometimes face several issues while running, and several users from across the world have often complained. From freezing to not loading, the app often faces issues in Windows 10/8/7.

Google Earth not working or freezes on Windows 10

What are the issues?

In Windows 10 for instance, Google Earth Pro often freezes, runs blurry, or crashes after installation. Here are the some of the most common issues faced by Windows 10 users.

  1. Not running at all – Google Earth users sometimes complain that it just would not load, start or even install on Windows 10. They have also reported that the application would not even open in their systems.
  2. No response – Google Earth Pro sometimes does not respond to commands in Windows 10. Though you can fix some issues with the proper solutions, if you know them, it is obviously very inconvenient if the application stops running or does just stops working altogether, in the middle of work.
  3. Street view is not working – Sometimes certain Google Earth features don’t run at all, like Street view, which is one of the most crucial functions, and is even used internationally for military operations.
  4. Google Earth Pro stopped altogether – Google Earth Pro can suddenly crash or freeze or just stop working.

What can you do?

There are of course different solution for different issues, and you must take note of them all if you’ve been facing issues with Google Earth on Windows 10.

If Google Earth crashes, just clear the cache

Run their Troubleshooter and see. Clearing your cache is probably the next best bet if your Google Earth Pro stops working. Here’s what you do – Open Google Earth Pro and go to the drop-down menu the top. Click Help and then Launch Repair Tool.Repair Google Earth

It would help if you close Google Earth Pro but leave the Repair tool open, once repairing commences. And then click Clear disk cache.

Try installing the older version of Google Earth

Re-installing is always an option when Google Earth Pro is not working on Windows 10. Install the application again and see if it works. Re-installing usually fixes corrupted files, in most cases, so try that first.

If reinstalling doesn’t work either, try installing the older version of Google Earth. Previous versions could be downloaded from here.

How can re-creating shortcut help?

Several users have reported that they are not able to install Google Earth Pro on their Windows 10 systems. Reportedly, when they try to install the program, an error 1603 appears, and installation stops right away, or the screen crashes.

The 1603 error simply means that the application is already installed on your computer, so you can’t do it again. This is experienced by Windows 10 users because, during the update process, Google Earth shortcuts from Desktop and Start Menu have been removed. In that case, you just have to create a shortcut again.

Use older Nvidia drivers

Sometimes even the latest drivers aren’t completely compatible with certain software. If Google Earth is not working in Windows 10, you might want to try switching back to the older version of Nvidia drivers.

Press WinKey+X to open Win+X menu and select Device Manager from the list that appears. When Device Manager opens, locate your graphics card, right-click, and Uninstall device. When the confirmation dialog box appears, choose to Delete the driver software for this device and click on Uninstall.

After the driver is uninstalled, you need to download the older version of the Nvidia driver. In case, you have questions about that, go through our tutorial on how to update graphics card driver. After you install the older version of the driver, your problem should be fixed.

How can using integrated graphics help?

Integrated graphics use a portion of a computer’s RAM instead of their own dedicated memory.  If Google Earth is not working on Windows 10, the problem might be the dedicated graphics card. To fix this particular issue, you need to switch to the integrated graphics while using Google Earth.

Here’s how you do it:

Navigate to Google Earth’s installation directory and locate Google Earth’s .exe file and right click it. Then, you can choose the desired graphics card from the menu. If this works, you could set your integrated graphics to be a default adapter for Google Earth Pro.

Just go to the left pane under 3D Settings and select Manage 3D settings. In the right pane, select Program Settings tab, select Google Earth from the menu. Now set your integrated graphics as the default adapter by changing the settings below.

Ever noticed Google Earth spinning?

Did you ever experience Google Earth globe spinning? This is a common issue and happens if your controller is not calibrated. So, if you’re using a controller, follow the manual on how to calibrate your controller.

If you’re not using a controller, follow these steps:

Open Google Earth. Click Tools, then Options and then Navigation. Then, uncheck Enable Controller. Uncheck Enable Controller

Most people forget to uncheck the controller, but please remember that it will not work if you do.

How to fix blurry images

In case, any image has not streamed completely in Google Earth Pro; you might see a message, saying, “Won’t have high-resolution imagery for that area.” Here’s how you can fix it:

Verify that you’re not blocking the imagery with an overlay – turn off layers in your Places panel and then clear the cache.

Windows: Go to Google Earth Pro and then Preferences and then Cache and then Clear disk cache.

Boost Google earth performance

You can boost performance adjust the memory or disk cache size as follows:

To increase memory or disk cache. open Google Earth, click Tools and then Options. Next, click Cache. Now in the “Memory Cache Size” field, enter a value. Google Earth automatically limits the size according to the physical memory available on your PC. Next, in the “Disk Cache Size” field, enter a number below 2000.

Recover disk space

To recover some disk space from the Google Earth folders, open Google Earth > Click File > Server Sign Out. Click Tools and then Options. Finally, click Cache and then Clear disk cache.

Hope some of these tips help you make Google Earth perform better.

Posted by on , in Category General with Tags
Karan Khanna is a passionate Windows 10 user who loves troubleshooting Windows problems in specific and writing about Microsoft technologies in general.


  1. Simon Danielsen

    Google Earth Pro is indispensible to my work, I have it open all day, but it can be incredibly unreliable and apparently random.
    Yesterday, it suddenly began crashing whenever I added a placemark. I have deleted the cache, physically deleted all of the My Places files, uninstalled and reinstalled the program, tried installing an older version of GE, restarted my computer several times, drastically cut the size of the KMZ files I was using (they are generally placemarks created in the field with photographs and notes attached), all to no avail – it still crashes whenever I add a placemark (but not a line or a polygon) AND I have certain KMZ files open (KMZs I created in the field with photos and notes attached) that were created in Avenza Maps in the last month (files created in Avenza Maps from more than a month ago don’t cause it to crash when a placemark is added). These KMZ files are from 10-18 MB in size.
    I know Avenza updated their software recently, but they take no responsibility for what happens in GE.
    AND, I have been using these KMZs for a month so far with no problem – the problem started suddenly yesterday.
    I also updated my graphics drivers on my computer.
    It seems I have to close those files to create a placemark, then open them afterwards.
    I can use the exact same KMZ files in GE on my laptop, which uses the same version of Windows 10, without this problem occurring.
    Any idea what I can do? I can work around it, but it is very frustrating!

  2. Corey

    Google Earth pro stopped working for me as well, I also tried everything Simon Danielsen discussed, but the funny thing is, Google Earth web will not load either, I really liked it and the various pictures of my old growth forest over time, this sucks!

  3. Pete Stark

    Sorry to see Google earth go.
    It was one of the “Killer Apps” that energized the internet.
    What went wrong?

  4. Google Earth (since 1 year) requires you to use Chrome. Old version for desktop still available here:

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