When opening Microsoft Word (or PowerPoint or Excel) files from the local drive, Office users may get a prompt stating – The Document Recovery task pane contains some recovered files that have not been opened, Would you like to view these files the next time you start Word? The options are:
- Yes, I want to view these files later
- No, remove the files. I have saved the files I need
This is Document Recovery task pane and ideally appears when changes made to your most recent documents are not saved, or Office closes unexpectedly. However, even if you have the ‘Auto recovery’ option enabled, and its boxes checked, you can still get this message for no apparent reason. Try these fixes to solve the problem.
The Document Recovery task pane contains some recovered files that have not been opened
First, If you are opening Microsoft Word by double-clicking on a document, try an alternative way – launch Word by clicking on the Word icon in the taskbar and then click on the “No Remove the files. I have saved the files I need“. Then, simply close Word and re-start it again. Check if the Recovery pane has disappeared.
If the problem persists, hit the ‘File’ tab choose Info from the list of options displayed and select Manage Versions>Delete Unsaved Document. Here, also click on ‘Recover Unsaved Documents’ and in the Open dialog that appears, right click on the .asd files and select Delete.
If the abovementioned solutions fail, try going to C:\Users\[User Name]\AppData]\Local\Microsoft\Office\UnsavedFiles and delete the .asd files from that folder.
If the AppData folder is not visible to you in the prescribed location, click on Options on the View tab of the ribbon and then on the View tab in the dialog that appears and select the item “Show hidden files, folders, and drives”.
Next, delete the .asd files from that folder.
Hopefully, this should make the problem go away. Let us know if this helped.
- Tags: Troubleshoot