In case your AMD graphics card (AMD Radeon HD 2000, 3000, and 4000 series adapters) has stopped working properly after a Windows Update here is the fix. You will either have to install a preferred Windows Update or remove it and roll back to an older version of the same. The worst affected things after any Windows Update are Display Drivers. Some of the users who have AMD Radeon video cards installed on their PC have reported display problems, specifically with AMD Radeon HD 2000, 3000, and 4000 series adapters. Options for preferred resolution and the ability to use multiple monitors have gone missing, as Windows is now using Microsoft Basic Display Driver. In this guide, we will help you to fix display problems with AMD Radeon video cards.
Fix Display problems on AMD Radeon video cards
If you face this issue, do the following:
- Install Windows Update KB4057291
- Rollback to the old Driver
- Reinstall the recommended Driver.
1] Install Windows Update KB4057291
It is always recommended to install drivers through the Windows 10 Update. The company has rolled out to fix the incorrect driver through the Windows Update KB4057291. It will automatically install a driver to restore the multi-monitor display and resolution control capabilities.
Go to Start > Settings > Update & security, then Check for updates and install the update to resolve your issue. In case you still don’t find it, you can also go to the Microsoft Update Catalog website to install the update.
2] Rollback to the old Driver
- Search for Device Manager in Start Screen, and open it.
- Expand Display adapters, and right-click on the adapter that has the problem, and then select Properties.
- Switch to the Driver tab, and see if you have the “Roll Back Driver” option enabled.
- If yes, try it and it might take you to the right version.
3] Reinstall the recommended Driver
If the Windows Update is not able to resolve the problem, you will have to follow a crude method to delete the driver from the system and install the recommended driver.
Search for Device Manager in Start Screen, and open it. Expand Display adapters, and right-click on the adapter that has the problem, and then select Properties.
Switch to the Driver tab and verify if the driver version is 126.96.36.199. If yes, select Uninstall Device.
Now check the box that says, “Delete the driver software for this device.” It will make sure that in future, no problematic driver will be installed.
The computer will restart. Once the system is online, reopen Device Manager. Select any device, then click Action > Scan for hardware changes.
You may have to repeat the steps multiple time unless Windows quits on driver version is 188.8.131.52, and installs the recommended driver 8.970.100.9001.
The chances are that this will resolve your issue, if not, you may have to report it using the Feedback Hub.
Next, Go to Start > Settings > Update & security, then Check for updates and install any available updates.
That said, here is a tip from my personal experience. Go to Settings > Update & Recovery > Troubleshoot. Here you have tons of options to fix problems with Windows 11/10. You can choose to run “Hardware and Devices” and it may work for you.
All the best!