Diagnose & troubleshoot problems with DirectX Diagnostic Tool (dxdiag)

6 Comments

  1. ok so i still got problems, i have my direct X up to scratch to Direct X 11, but when i go to open the game that i want to play (Garry’s Mod), It says you have to update your Direct X before opening the game, so i follow what it says, then as its about to finish it stops and says its failed saying. (An Internal System Error Occurred, Please Refer to DXError.log and DirectX.log in your Windows folder to determine a problem.) But i cant even find those files so i’m completely confused on this please help.

  2. ok so i still got problems, i have my direct X up to scratch to Direct X 11, but when i go to open the game that i want to play (Garry’s Mod), It says you have to update your Direct X before opening the game, so i follow what it says, then as its about to finish it stops and says its failed saying. (An Internal System Error Occurred, Please Refer to DXError.log and DirectX.log in your Windows folder to determine a problem.) But i cant even find those files so i’m completely confused on this please help.

  3. Nitin
    I have windows 8.1 (hated windows 10). Out of a sudden I became unable to play a game which I have been enjoying since 2014. Thus I contacted the makers (Paradox) who requested me to open a window called DirectX Diagnostic Tool, the details of the instruction follows:
    QUOTE
    Open your Start menu, Cortana or Search (Windows 8/8.1: Slide from the top-right corner of your screen down to open the charms bar, and select Search)
    Type dxdiag in the search field (without quotes)
    Click on the dxdiag program
    A window called DirectX Diagnostic Tool should pop up now
    Wait until the green bar at the bottom-left has disappeared
    At the bottom right-hand side, click on Save all information
    Save it to a place where you can find it easily, for example your desktop
    Attach this file with your ticket or email
    UNQUOTE
    Whel, I found a small screen within the huge page which contains a question about if I would like to check whether drivers are digitally signed, so i clicked YES.
    I did click on SAVE ALL INFORMATION but there was NO option such as “SAVE AS”. In light of this new impasse, I attempted to “think out of the box”, and “saved image as”, at my desktop. Then I send the JPG file. MY QUESTION TO YOU: Did I follow the instructions correctly? Thanks

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