Canva is one of the most-used free and premium graphic design web tools across platforms. It gives users a lot of options with templates that can be customized to users liking to create graphic designs. You can upload your own pictures, images, and graphics or you can use the free and premium content that is available on the platform. There are some users who are facing Canva Downloading, Uploading, or Loading error while trying to use it. In this guide, we have a few solutions that can actually help you fix them.
The issues like downloading, uploading, and loading on Canva can be caused by the following reasons.
- Bad internet connection
- Corrupted or unsupported files
- Corrupted or broken site data
- Canva downtime
- Storage issues
Fix Canva Downloading, Uploading, or Loading errors
If you are facing Canva downloading, uploading, loading, or other problems, you can resolve them in the following ways.
- Check your internet connection
- Check for downtime
- Check the file size and elements
- Log out and login method
- Clear Cookies and Cache
- Try on a different browser
- Check your account storage
- Check file names and extensions
- Make sure the file is not corrupted
- Use Canva on Incognito mode or disable web extensions
Let’s get into the details of each method.
1] Check your internet connection
Canva is a SaaS program that needs a good internet connection to work on designs, upload media, or download designs. Without a stable internet connection, you cannot do anything on Canva. Make sure the internet is working fine and then try using Canva for your designs.
Read: Fix Network & Internet connection problems in Windows
2] Check for downtime
As said earlier, Canva is a Saas program that needs a good internet connection to connect to its server, where all your data as well as Canva’s data is stored and served to you. If there is downtime or the server is not responding to your request because of any issue, you need to check the Canva status. There you will get the details of Canva and its operational status across devices.
3] Check the file size and elements
If the files you are trying to upload or download are of big size, it takes time for them to download completely. If the design has more pages, you can download them in parts to cut the waiting time. Also, if the number of elements in a design or a video is more, it takes a long time to process and save the designs. You have to wait until the process is completed. Make sure your video is 30 minutes or less, if possible and 1080p (1920×1080) quality to download it faster. Also, try to split the files to download the faster.
4] Log out and login method
Whenever we have an issue with an app or service, logging out and logging back in fixes most problems. This applies to Canva too. Log out of Canva and log in again to see if the issue is fixed or not.
5] Clear Cookies and Cache
If you are using Canva on a web browser, you might face downloading or uploading issues on Canva if the site data is corrupted. You need to clear cookies and cache and try using Canva again. It will not clear any design data associated with your Canva account.
Read: Difference between Cache and Cookies
6] Try on a different browser
If the error persists, try using Canva in a different browser. You do not lose any data while changing the browser as everything gets saved with Canva. Log in on a different browser and see if it fixes the issue.
7] Check your account storage
If you are getting upload errors on Canva, it might be due to storage. Canva offers different storage limits depending on your plan. If you are a free user, you can only upload files up to 5GB. You need to clear the old files to be able to upload more after reaching the limit or buy the Canva Pro plan where you’ll get up to 100GB of space. Enterprise users get unlimited storage space.
8] Check file names and extensions
You cannot upload PSD files or TIFF files. You can only upload files that meet Canva’s upload requirements.
Upload formats and requirements for Canva:
If you are uploading images on Canva, make sure they are:
- In JPEG, PNG, HEIC/HEIF, WebP images under 25MB
- The image should not be more than 100 million total pixels (width x height)
- Only static WebP images are supported
- If you are uploading SVG images, they should be under 3MB in size, within 150 to 200 pixels wide, and should be saved with SVG 1.1 Profile.
If you are uploading Audio or Videos on Canva,
- The files should be within 1GB size and only MOV, GIF, MP4, MPEG, MKV, or WEBM file formats are supported
- Videos with transparent backgrounds can only be uploaded as GIFs.
- If you are uploading Audio on Canva, the files should be in M4A, MP3, OGG, WAV, or WEBM file format and not more than 250MB in size.
If you want to upload fonts on Canva, only Open Type Font (.otf), True Type Font (.ttf), and Web Open Font Format (.woff) are supported. Also, you cannot upload more than 500 fonts.
To upload Adobe Illustrator or PowerPoint presentations,
- Make sure they are not more than 30MB in size.
- Only .ai and .pptx file types are supported.
- The illustrator file should not have more than 100 artboards and the presentation should not have more than 100 slides.
- The PPT should not contain charts, SmartArt, gradients, 3D objects, WordArt, tables, or pattern fills.
- The Illustrator file should be saved as a PDF-compatible file without any layers, gradients, or masks.
9] Make sure the file is not corrupted
If the file you are trying to upload is corrupted or broken, you cannot upload it on Canva. Broken or corrupted files or wrongly named file formats will not upload. See if you can access the file on your PC or device and try uploading it again.
10] Use Canva on Incognito mode or disable web extensions
If you are having issues with Canva downloads, uploads, or loading, try disabling your browser extensions. They may interfere with the Canva website and cause conflicts. Or use Canva in Incognito or Private mode and see if it fixes the issue. You can also download the Canva app from the Microsoft Store and use it on your PC.
Here are different ways to fix the issues you face while using Canva.
How do I fix the upload error on Canva?
There are many reasons you may see the upload error on Canva. To fix the error, check your internet connection, check Canva status and make sure your file format and size are supported for upload on Canva.
