Amazon Fire Stick is really a great way to enjoy streaming services such as Prime Video and Netflix. However, sometimes you won’t be able to use them. Many users have recently stated that their Amazon Fire Stick is not working and showing a blank screen that prevents them from using the devices. In this guide, we’ll explain how to fix issues that lead to your Amazon Fire Stick not working, such as a black screen and a no-signal issue.
Fix Amazon Fire Stick is not working
Please follow the below suggestions if your Amazon Fire TV Stick is not working properly or showing a blank screen:
- Restart your Fire Stick
- Set Up Your Fire Stick Correctly
- Test Your Network Connectivity
- Install the Fire Stick updates
- Check the remote battery
- Clear the Cache data
Let us take a look at each one in more detail
1] Restart your Fire Stick
If you are not able to load apps on your Amazon Fire Stick, it might be a bug on the device itself. However, a simple restart can solve this problem. In order to perform this action, navigate to Settings. Click on My Fire TV and then select the Restart button from the menu list.
If you are having trouble navigating through the settings menu, then press and hold the Play/Pause and Select buttons for about 4-5 seconds. Your computer will reboot now without requiring further confirmation. The next method requires you to simply pull the plug. Taking the power supply out will cause the computer to reboot. Try not to do this when updating your device.
2] Set Up Your Fire Stick Correctly
Once your Fire Stick has been restarted, make sure that it has been set up properly. If a Fire Stick does not appear on the TV screen, try connecting using a different HDMI port. Also, make sure the Stick is plugged into the correct power outlet.
3] Test Your Network Connectivity
It could be your network connection if you experience slow performance or the main interface fails to load. Determine whether your router supports dual-band performance. If this is the case, then you should use the 5GHz frequency of your router instead of the slower 2.4GHz. To check the signal strength, go to Settings > Network.
If the connection is bad, your speed will suffer regardless of how fast your actual internet connection is. As a consequence, you may experience a buffering issue or reduced image quality. In order to solve this, you should move your Fire Stick or router closer to each other and make sure nothing is blocking their signal.
4] Install the Fire Stick updates
There can be software bugs that cause problems with the Fire Stick. To prevent this from happening, make sure the software on your device is updated.
You should always keep your Amazon Fire TV Stick plugged in and connected. This allows updates to take place in the background, and you won’t risk unplugging the device when an update is being performed.
In most cases, updates are automatically applied. To check for updates manually, navigate to Settings > My Fire TV > About > Check for Updates. On this page, you will see what version is currently installed on your device and when the last time you checked for updates was.
5] Check the remote battery
You can experience this issue if the batteries in your Fire Stick remote are dead. In this case, you should check your batteries, and also make sure that your remote is paired with your Fire TV Stick. If the battery problem still persists, you can try re-inserting the batteries or replacing them with a new pair of batteries. Additionally, don’t forget to clean the battery connectors. If none of these things work, this might mean that the remote is broken.
6] Clear the Cache data
On Amazon Fire Stick, every app you install collects cache data in the background. By using these cache data, the content loads faster.
The problem arises when an app collects a huge amount of cache data, causing the app to fail to open. When this happens, it is necessary to clear the cache for the problematic app on Fire TV Stick. To do so, follow the below steps:
- The first thing you need to do is go to the Fire TV Stick settings menu.
- Select Applications from the menu.
- After that, click Manage Installed Applications.
- Choose the app that isn’t loading on your Fire TV Stick.
- Select Clear cache to delete the temporarily stored data that is causing issues.
You can also select Clear data from the same menu if that doesn’t work. The app will then be reset to its default state.
Why does Amazon Fire Stick not work?
When Amazon Fire Sticks do not work, black screens appear instead of media, and apps do not load properly. Having insufficient power, slow Internet connections, or outdated software are most likely to cause this issue.
How can I update my Amazon Fire Stick?
The first step is to go to the Amazon Fire TV home screen. From there, select Settings > Device > About > Check For System Updates. Amazon Fire TV Stick will then start searching for updates. After downloading the update, click on Install System Update.