There are times when Acrobat Reader DC fails to open a PDF file and displays the following error message – Adobe Acrobat Reader could not open PDF because it is either not a supported file type or because the file has been damaged. It is mostly seen with users who frequently convert documents to pdf by using Microsoft print to PDF. See what you can do to fix the problem, quickly.
Adobe Acrobat Reader could not open PDF
Earlier, Acrobat products performed no checks on the extraneous bytes present before the %PDF-header. As such, it could open a PDF file as long as the %PDF-header started within the first 1024 bytes of the file. There’s however, a change in the scheme of things now. The latest updates have improved security by enforcing stricter parsing of the PDF-header. So, PDFs that do not correctly start with the ‘%PDF-‘ header are prevented from opening and you see the error message as described above.
To remove this error and open the file normally, you can modify the way the PDF is produced, making sure that no extraneous bytes appear before %PDF at the head of the file.
Launch the Run dialog box by pressing Win+R in combination.
Regedit in the empty field of the box and press Enter.
When the Registry Editor opens, navigate to the following path address –
HKCU\Software\Adobe\(product name)\(version)\ AVGeneral key
If the key does not exist, create it manually.
Switch to the right-pane.
Create a new DWORD value –
Set its value to 0.
Close and Exit the Registry Editor.
Related read: Adobe Reader not working in Windows 10.
Try opening your PDF file again. It should load normally. If it does not, you may use Edge or any other alternative free PDF Reader.
Hope that helps!
- Tags: PDF