Gmail is a popular email service provider. However, it isn’t bug-free. Many users have reported this error while trying to send an email via Gmail – Oops… a server error occurred and your email was not sent (#76997). This issue could be with the Gmail service itself – or with the browser.
A server error occurred and your email was not sent (#76997)
The most probable causes for this issue are as follows:
- It could be a new account that Gmail hasn’t recognized yet.
- You might be trying to send a single email to multiple users.
The possible solutions for this issue are as follows:
- Clear the Cookies, Site Data, Cache for the browser you are using
- Sign-out of your Gmail account and sign back in
- Uninstall Google Earth.
1] Clear the Cookies, Site Data, Cache for the browser you are using
2] Sign-out of your Gmail account and sign back in
If your Gmail account is a new one, it is possible that the servers have not recognized it yet. In such a case, sign-out of the account and sign back in as explained further:
Click on your profile image (if you don’t have a profile image, a circular icon with the first letter of your name would be displayed) and select Sign-out.
Then sign-in by entering your credentials and clicking on Next.
Let your profile load and try sending the email again.
3] Uninstall Google Earth
If Google Earth is installed as an application on your system, it uses your Google account (the same one you use for Gmail). The application is known to cause the error in discussion for Gmail users. Thus, you could uninstall Google Earth temporarily to isolate the cause.
Press Win + R to open the Run window and type the command appwiz.cpl. Press Enter to open the Programs and Features window.
Locate the Google Earth application in the list. Right-click on it and select Uninstall.
Restart the system.
Hope it helps!