This post will show you how to fix Account picture error code 0x80070520, 0x80190001, 0x800702ef, 0x88982f8b or 0xd0020017, accompanied my message This picture couldn’t be saved or Setting the account picture failed, in Windows 11 and Windows 10.
We all love to set up our pictures for the User accounts in our ways. Setting a picture for a User Account gives us a personalized feel, thus enhancing our experience while using Windows 11/10. But today, I came across an error while setting up my user account picture. The screen showed the following error:
Account picture error, This picture couldn’t be saved. Please try again
Alternatively, you may see this message:
Account picture error, This picture couldn’t be saved. Error Code 0x80070520, 0x80190001, 0x800702ef, 0x88982f8b OR 0xd0020017
If you see this Account Picture Error, you will notice that no support link is provided to fix this issue. You have to try again and again until the problem gets sorted. But that’s not the way to fix it, as I tried to click OK repeatedly and restarted the system, but still no luck. In my case, I was sure that Windows is activated. Then, I tried the following method, and I was finally able to set my desired image as a user account picture.
Fix Account picture error, Setting the account picture failed error in Windows 11/10
1. Go to the system root drive on which Windows is installed currently, which is usually C: drive (however, in my case, it was E: drive). In the ribbon options, click View, then check the Hidden items. Now click the ProgramData folder that appears – which was a hidden one.
2. After clicking ProgramData, navigate to Microsoft\User Account Pictures.
In the User Accounts Pictures folder, you’ll see the default user account pictures.
You need to replace these pictures with your desired picture for the user account.
There are guest.bmp (448×448 px.), guest.png (448×448 px.), user.bmp (448×448 px.), user.png (448×448 px.), user-40.png (40×40 px.) and user-200.png (200×200 px.) pictures.
3. Manipulate your desired image for the User account picture in the same format and same size and replace the default ones.
So now the User Account Pictures folder looks like this:
Finally, reboot the system, and you’ll be able to set your desired image as the user account picture.
This picture couldn’t be saved, Error 0x80070520, 0x80190001, 0x800702ef, 0x88982f8b, 0xd0020017
If the above suggestion does not help, do this. Open the following folder location:
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\AccountPictures
Now, press Ctrl+A to select all the contents, and delete all the pictures in this account, and then restart your PC and see if you can change the Profile picture.
I hope it helps, but if it does not, I suggest you create a new User profile account.
Read next: Profile Picture not showing up in Windows Settings.
