If you are trying to upload or synchronize files on your Mac computer through OneDrive cloud storage, and you receive You’re syncing a different account error, here is the fix that you need to follow. It is quite easy to get rid of this problem since you need to remove the old account’s saved password from the Keychain Access. This article shows the exact steps to get it done.
If you use two OneDrive accounts on your Mac computer, there is a possibility of getting this error message when OneDrive cannot differentiate both accounts correctly. It can happen due to internal file corruption. When this message appears, the synchronization stops automatically, and users cannot upload new files to the OneDrive storage.
You’re syncing a different account OneDrive error on Mac
To resolve this issue:
- Press Cmd+Space on your computer.
- Search for keychain access.
- Open the corresponding app on Mac.
- Search for OneDrive Cached Credential or OneDrive Standalone Cached Credential.
- Right-click on it.
- Select Delete
- Confirm the removal of this password.
- Open OneDrive to log into your account.
Let’s take a look at these steps in detail.
At first, you need to open the Keychain Access on your computer. You can follow any method to do that. However, it is effortless to open this app using the Spotlight search. For that, press the Cmd+Space buttons together and search for keychain access. You should find the app in the results as you type.
After opening the Keychain Access, you need to find either OneDrive Cached Credential or OneDrive Standalone Cached Credential.
If you installed OneDrive alongside the Word, Excel, PowerPoint, etc., you should see OneDrive Cached Credential.
However, if you installed only OneDrive on your Mac computer, you should see OneDrive Standalone Cached Credential.
In any case, you need to right-click on it and select the Delete option.
It will ask you to confirm the removal. You can confirm it on the popup window.
After completing the last step successfully, you can open the OneDrive app on your Mac computer and try to log into your account. Now, you should not show any error message, and you can upload files as usual.
I hope this tutorial helps.
For your information, the same problem also appears on the Windows computer. If so, you can fix You’re syncing a different account error in OneDrive for Windows using this tutorial.