Windows 10 Remote Desktop not working or won’t connect

You know what is the biggest annoyance when it comes to Windows 10? It’s upgrading from one version to another. One of the recent updates to Windows 10 has caused a lot of problems to folks who use Remote Desktop on a daily basis. In general, the error stacks up as Windows 10 RDP client is not working or won’t connect and can’t find the computer HOSTNAME. We have seen two cases around it.

1] I’m trying to reach a specific website or folder on the network

This error shows up when one tries to the run the  Network Troubleshooter. When you add the server name inside it, it still cannot identify the problem. Surprisingly, the drives seem to appear and disappear now and then. Even after connecting, the network commands do not work.  The user had multiple PCs, and many a time all the other systems not seeing themselves on the network.

2] Remote Desktop can’t find the computer “HOSTNAME”. 

This error showed up when using the classic remote desktop software. It kept failing with the message

Remote Desktop can’t find the computer “HOSTNAME”. This might mean that “HOSTNAME” does not belong to the specified network. Verify the computer name and domain that you are trying to connect to.

Sometimes it used to work after the user tried to connect multiple times. However, when using the UWP version of Remote Desktop, it seems to connect 100% of the time.

Windows 10 Remote Desktop not working

This is a clear-cut case of DNS issue. It is possible there are two different records on the DNS server, and this is why sometimes it connects while other times it doesn’t. When it can resolve to the right address, the drives connect to the PC, but after a few minutes, they will disappear. You can check this by using nslookup for the hostname, multiple times, and see if you get the same result every time.

nslookup [–SubCommand …] [{ComputerToFind| [–Server]}]

If that’s the case, you need to change your DNS server or ask your admin to resolve this issue for you.

The second option which has worked for many is to disable  IPv6 on your network adapter. By default, Windows prefers IPv6 over IPv4. So if you are having problems using IPv6 to connect to the servers, you can force your computer to use IPv4 only.

Windows 10 RDP won't connect and can't find the computer HOSTNAME

Open Settings > Network and Internet > Ethernet > Change Adapter options

Right click on the adapter for which you want to disable it, and select properties.

Look for the checkbox which says Internet Protocol Version 6 (TCP/IPv6), uncheck it.

Click on OK, and restart your computer.

This should resolve your problem!

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Posted by on , in Category Windows with Tags
Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.

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