We couldn’t find your OneDrive folder

The most annoying issue is one which isn’t there, but you keep getting it. One such error is — We couldn’t find your OneDrive folder. The error message pops-up now and then, according to forum reports, and could appear after a Windows Update. The best part is that all your files are available, OneDrive linked folders are available, but for some reason, OneDrive assumes a setup is needed.

It appears to be a bug. I have seen reports on this for over two years. For some reason, Windows Update misconfigures OneDrive in such a way that it starts the initial setup process. Though, there are temporary solutions. It will make the popup disappear until the next Windows update kicks in, and if you are not in luck!

We couldn’t find your OneDrive folder

We couldn’t find your OneDrive folder

When you get this message, and you click either on try again or set up OneDrive, it keeps looping. Meaning, even if you follow the wizard of Setup OneDrive, it still displays the error message. Some users have tried it all, i.e. uninstalling/reinstalling OneDrive, restarting the computer, selecting a different OneDrive folder location. So here is what I think would be the best solution to resolve the problem.

  1. Reset OneDrive local data folder
  2. Change location of OneDrive Folder

You can always try removing the software, reinstalling it and adding the account again – but frankly, it may not help. So go ahead, and try these.

1] Reset OneDrive local data folder

Open the Run prompt using the WIN + R keys

Type the following command, and click on OK button to execute it.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

You should see a Command Prompt window appear briefly.

Search for OneDrive in the Start menu.

Click to open it.

Since you have reset the data, it may prompt you to set up again. If so, follow the instruction and point to the existing OneDrive location.

The error should not appear anymore.

2] Change location of OneDrive Folder

We couldn’t find your OneDrive folder

Most of the users will have the default path which includes the Username with it. I would instead suggest locating the OneDrive Folder to a different drive or location. Once you have reset the OneDrive, I think it’s a good idea to relocate OneDrive folder to another drive. Again, it’s not a permanent fix.

The latest report of this issue was last month, and I can only hope that Microsoft can fix this problem soonest.

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Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

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