The most annoying issue is one which isn’t there, but you keep getting it. One such error is — We couldn’t find your OneDrive folder. According to forum reports, the error message occasionally pops up and could appear after a Windows Update. The best part is that all your files and OneDrive-linked folders are available, but for some reason, OneDrive assumes a setup is needed.
It appears to be a bug. I have seen reports on this for over two years. For some reason, Windows Update misconfigures OneDrive in such a way that it starts the initial setup process. Though, there are temporary solutions. It will make the popup disappear until the next Windows update kicks in, and if you are not in luck!
We couldn’t find your OneDrive folder
When you get this message and click either on Try again or Set up OneDrive, it keeps looping. Meaning even if you follow the wizard of Setup OneDrive, it still displays the error message. Some users have tried it all, i.e., uninstalling/reinstalling OneDrive, restarting the computer, and selecting a different OneDrive folder location. So here is what I think would be the best solution to resolve the problem.
- Reset the OneDrive local data folder.
- Change the location of the OneDrive Folder.
You can always try removing the software, reinstalling it, and adding the account again – but it may not help. So go ahead, and try these.
1] Reset the OneDrive local data folder
- Open the Run prompt using the WIN + R keys
- Type the following command, and click the OK button to execute it.
- You should see a Command Prompt window appear briefly.
- Search for OneDrive in the Start menu.
- Click to open it.
Since you have reset the data, it may prompt you to set it up again. If so, follow the instruction and point to the existing OneDrive location.
The error should not appear anymore.
2] Change the location of the OneDrive Folder
Most users will have the default path, including the Username. Instead, I suggest locating the OneDrive Folder to a different drive or location. Once you have reset the OneDrive, I think it’s a good idea to relocate the OneDrive folder to another drive. Again, it’s not a permanent fix.
I hope the post was easy to follow and helped you resolve your Windows PC’s “We couldn’t find your OneDrive folder” issue. It can be fixed mainly by reinstalling OneDrive or changing the location, so take a backup of the critical files or ensure they are backed up.
Why can’t I see my OneDrive folder?
Several factors could prevent your OneDrive folder from being visible, such as connectivity problems, the OneDrive application not being active, incorrect settings, synchronization issues, outdated software, limited storage, or interference from the antivirus/firewall. To address this issue, you can verify the folder’s location, ensure online access, and follow troubleshooting steps to diagnose and fix the problem.
How do I get my OneDrive folder back?
If you cannot find it on your PC or Mac, then it’s best to check online. You may have deleted it, and restoring it from the trash is easy. Go to onedrive.live.com and then go to Recycle bin. Locate the folder, right-click, and restore it.