We can’t get to the camera roll right now

Windows 8/10 brought us the concept of Modern UI Apps due to which we can use webcam on our system using the Camera app – and thus we don’t need to install additional software. This Camera app is quite similar to the same app in Windows Phone. Both of these save pictures in theΒ Camera Roll folder under Pictures library. But in some scenarios, we have came around the issue, when the app couldn’t detect Camera Roll folder or can’t save the snapped pictures to these folders. Here is the errorΒ one may receive in this situation:

We can’t get to the camera roll right now. Something went wrong while accessing the camera roll.

We Can't Get To The Camera Roll Right Now

As you can see in the image above, there is no help or support link here to tell us how to solve this problem. This is most awkward thing about Modern Apps that they do not provide support link with the error they throw. Anyway, you can try these steps to solve this problem:

We Can’t Get To The Camera Roll Right Now

1. Press Windows Key + R combination, type put regedit in RunΒ dialog box and hit Enter to open the Registry Editor.

 Mouse pointer sticks at edge while moving between multiple monitors in Windows 8

2. Navigate here:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folder


3. In the right pane of this location, right click in the blank space and select New -> Expandable String Value. Name this new string as {AB5FB87B-7CE2-4F83-915D-550846C9537B}. Now double click on this string to modify its Value data:


4. In the Edit String box, put the Value data as %USERPROFILE%\Pictures\Camera Roll. Now close the Registry Editor after this and reboot the machine to make changes effective. After restarting the system, the problem should be fixed.

TrustΒ this helps!

Read: Camera Roll folder missing in Windows 10.

Posted by on , in Category Windows with Tags
An Electrical Engineer by profession, Kapil is a Microsoft MVP and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.


  1. Janice

    Thank you so much. It helped! πŸ™‚

  2. ^^ Glad we could help, thanks for feedback πŸ™‚

  3. Lindsay

    It worked! However, just to note, if you already have a string that has that name for your camera roll, you will need to delete it before you rename your new string. I was hesitant to do that because I couldn’t find any information on it, but it worked!

  4. Darlene

    Oh my goodness! It worked! Thank you SO much! I’ve not been able to use my webcam as a photo app for months and now it works! You are a goddamn GEM!

  5. ancasita

    i don’t have a camera roll in there? what should i do?

  6. Srujana

    Thank you so much.. it worked πŸ™‚

  7. Arthur Lyra

    Thank you so much for your post!
    It helped a lot!

  8. ^^ Thanks for feedback πŸ™‚

  9. masi

    it works!!! thank you so muuuuch

  10. Tasha

    Thank you so much it worked for me too as well i really appreciate it a lot thanks

  11. Natalia

    I have the same problem as you guys.
    I followed all these steps and unfortunately it didn’t help πŸ™
    I can’t save pictures because of this error….
    So I did everything as you describe, I rebooted the computer and still the same error.
    I was thinking that maybe it is because in registry editor I have still name : “default” with type : REG_SZ and Data : ( value not set ) . I wanted to delete it before setting new string however this appeared : “Unable to delete all specified values ”
    Please help ! I bought 5 days ago Microsoft Surface and I can’t save my pictures ! I might add that I know why the problem occurred . Yesterday I accidentally deleted “camera roll” folder and after that I restored this from recycle bin but I guess something went wrong…

    I am waiting for any advices

  12. Racel Jermayne

    Thank you so much, Kapil!

  13. By navigating to the location and viewing its contents I found my problem: Somehow my camera roll had been changed to the D drive. Simply changing it from D to C solved it quickly and easily. Thanks!

  14. carlos s

    He says *this foto wasn’t saved*

    What I can do?

  15. Tim

    Worked just fine. Thanks for sharing.

  16. Thankful Kelly

    Hurrah it worked. I already had the {AB5… string so tried to just modify the value. It didn’t work. But deleting the string as LIndsay suggested and following Kapil’s steps worked. Thank goodness.

  17. ^^ Glad we could help πŸ˜€

  18. Thank you!!

    Thank you so much! This really helped! And it was so easy too! The visuals and explanations are great πŸ™‚

  19. Carlos

    I’m a new Win 8 user and this certainly helped after moving all my photos to an external HDD and finding out that the camera app would not work afterwards. I think its because I moved the folder out of the PC and on to my HDD. Great instructions, worked great! Thanks!

  20. Sofia

    YEYY!!!! IT WORKED!!! Thank you so much!!! I did have to errase the other string like Lindsay said.. I’m so happy

  21. James

    Your a STAR

  22. darby

    Thanks for the fix!!!

  23. good call, I just did that and now it works!

  24. Dude, you are a huge lifesaver! Thanks

  25. Anthony Hayward

    Help! I tried editing the registry as recommended and ensuring that there were no other competing strings for the Camera Roll, but my Windows 7 Explorer still can’t see the camera roll when I have the phone plugged into the computer. The pictures are clearly there because I can see them on the phone.

  26. Sachin Kainth

    This worked great for me. What I want to know is how the path to the camera roll could have been changed in the registry in the first place. In my case it was pointing to E:Camera Roll. I don’t even have an E drive. What might have caused this?

  27. ^^ Glad we could help! πŸ™‚ Seems like some third-party software modified it.

  28. Nikita

    Thank You so much…It help me alott πŸ™‚

  29. ^^ Glad it helped! πŸ™‚

  30. Giovanni Iannuzzi

    dose not work ?

  31. Christopher Eusebio Lameck

    Wow…wow…wow…yeah men. I have been struggling with this problem and several soulutions have been tried and none except yours worked perfectly. Thank you very much.

  32. ianangelobryan

    Thank You Very Much Sir!!!!!

  33. Chris Gustafson

    No help. Did not fix problem.

  34. Life Love

    this helped me so much. thank you !! πŸ˜€

  35. ^^ Glad we could help πŸ™‚

  36. Rana Danish

    Sir i’ve some problem to record any voice in sound recorder

  37. 11272012jmerey bartolome

    hi sir. I am almost there but I cant find the picture/camera roll. pls help me, please! thanks!

  38. Fadiah Sabila


  39. Gab

    I tried this but it seems that the problem still persist pleas ehelp me

  40. Anon

    I did not even need to restart my PC, just closed the camera app from task manager, opened it again and Voila!

    -I am using Win 8.1

  41. Kasey-Peaches Abbott Moser

    Thank you so VERYmuch. I am in school for Nursing and doing a lot on line. Some how I changed my regular camera info to the data value on the PC so when I would use my PC camera it wasn’t working. I have searched thru my phone for a week to try to fix this error with no help. I found your site this morning and was the only NONPC tech way and it worked within 2 minutes. Thank you so very much.

  42. Brigitta

    thankyou so much. It worked! πŸ˜€

  43. Yvonne, Student

    AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!! For a WHOLE YEAR, I couldn’t get the camera roll to work on my new Dell Venue 11 Pro tablet. I spend days with Dell and some idiots they have working on their hotline …. I got soooo frustrated that I gave up. Yesterday, I was again asked to take a picture of something in class πŸ™ This morning, I went online looking for help again, and I found your post. It worked. I can take pictures now. THANK YOU SO MUCH WITH ALL MY HEART! Today is my birthday, and you certainly made me a HUGE present! THANK YOU!!! <3 <3 <3

  44. Many happy returns of the day πŸ™‚

  45. phoebe Tan

    thx soooo much problem fixed

  46. Idaho

    I have this same problem on my Surface 3 tablet. I think it occurred when I installed OneNote which caused the camera roll folder to be moved to the OneDrive folder. I checked the registry and found that the camera roll location had not been updated. I did the following: 1) made a copy of the camera roll folder and pasted it back to its original location (consistent with the registry)–NO HELP; 2) edited the registry to include “OneDrive” in the filepath–NO HELP. I attempted the fix recommended here, i.e. replacing the “camera roll” entry in the registry with a new correct entry, but I found I could not enter any information in the value name field; the word “{default}” is untouchable, can’t be deleted or replaced, so I could not create a new key. Then I tried deleting the old key first, but I still could not write in the name field, so I am still stuck without camera.

  47. Shawntel

    Very helpful. But the value data should be the Camera Roll location in your PC. Mine is C:Usersshawntel095PicturesCamera Roll. But basically, it worked. Thank you πŸ™‚

  48. Avuti Samrat

    it not worked for me

  49. Andre

    Windows Key + R won’t do anything. Help?

  50. M. Farooq Awan

    Thank you so much Dear Brother…

  51. M. Farooq Awan

    Thank you very much dear brother… God bless u

Leave a Reply

Your email address will not be published. Required fields are marked *

7 + 6 =