We can’t get to the camera roll right now


  1. It worked! However, just to note, if you already have a string that has that name for your camera roll, you will need to delete it before you rename your new string. I was hesitant to do that because I couldn’t find any information on it, but it worked!

  2. Oh my goodness! It worked! Thank you SO much! I’ve not been able to use my webcam as a photo app for months and now it works! You are a goddamn GEM!

  3. I have the same problem as you guys.
    I followed all these steps and unfortunately it didn’t help πŸ™
    I can’t save pictures because of this error….
    So I did everything as you describe, I rebooted the computer and still the same error.
    I was thinking that maybe it is because in registry editor I have still name : “default” with type : REG_SZ and Data : ( value not set ) . I wanted to delete it before setting new string however this appeared : “Unable to delete all specified values ”
    Please help ! I bought 5 days ago Microsoft Surface and I can’t save my pictures ! I might add that I know why the problem occurred . Yesterday I accidentally deleted “camera roll” folder and after that I restored this from recycle bin but I guess something went wrong…

    I am waiting for any advices

  4. By navigating to the location and viewing its contents I found my problem: Somehow my camera roll had been changed to the D drive. Simply changing it from D to C solved it quickly and easily. Thanks!

  5. Hurrah it worked. I already had the {AB5… string so tried to just modify the value. It didn’t work. But deleting the string as LIndsay suggested and following Kapil’s steps worked. Thank goodness.

  6. Thank you so much! This really helped! And it was so easy too! The visuals and explanations are great πŸ™‚

  7. I’m a new Win 8 user and this certainly helped after moving all my photos to an external HDD and finding out that the camera app would not work afterwards. I think its because I moved the folder out of the PC and on to my HDD. Great instructions, worked great! Thanks!

  8. YEYY!!!! IT WORKED!!! Thank you so much!!! I did have to errase the other string like Lindsay said.. I’m so happy

  9. Help! I tried editing the registry as recommended and ensuring that there were no other competing strings for the Camera Roll, but my Windows 7 Explorer still can’t see the camera roll when I have the phone plugged into the computer. The pictures are clearly there because I can see them on the phone.

  10. This worked great for me. What I want to know is how the path to the camera roll could have been changed in the registry in the first place. In my case it was pointing to E:Camera Roll. I don’t even have an E drive. What might have caused this?

  11. Wow…wow…wow…yeah men. I have been struggling with this problem and several soulutions have been tried and none except yours worked perfectly. Thank you very much.

  12. hi sir. I am almost there but I cant find the picture/camera roll. pls help me, please! thanks!

  13. Thanks!!
    I did not even need to restart my PC, just closed the camera app from task manager, opened it again and Voila!

    -I am using Win 8.1

  14. Thank you so VERYmuch. I am in school for Nursing and doing a lot on line. Some how I changed my regular camera info to the data value on the PC so when I would use my PC camera it wasn’t working. I have searched thru my phone for a week to try to fix this error with no help. I found your site this morning and was the only NONPC tech way and it worked within 2 minutes. Thank you so very much.

  15. AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!! For a WHOLE YEAR, I couldn’t get the camera roll to work on my new Dell Venue 11 Pro tablet. I spend days with Dell and some idiots they have working on their hotline …. I got soooo frustrated that I gave up. Yesterday, I was again asked to take a picture of something in class πŸ™ This morning, I went online looking for help again, and I found your post. It worked. I can take pictures now. THANK YOU SO MUCH WITH ALL MY HEART! Today is my birthday, and you certainly made me a HUGE present! THANK YOU!!! <3 <3 <3

  16. I have this same problem on my Surface 3 tablet. I think it occurred when I installed OneNote which caused the camera roll folder to be moved to the OneDrive folder. I checked the registry and found that the camera roll location had not been updated. I did the following: 1) made a copy of the camera roll folder and pasted it back to its original location (consistent with the registry)–NO HELP; 2) edited the registry to include “OneDrive” in the filepath–NO HELP. I attempted the fix recommended here, i.e. replacing the “camera roll” entry in the registry with a new correct entry, but I found I could not enter any information in the value name field; the word “{default}” is untouchable, can’t be deleted or replaced, so I could not create a new key. Then I tried deleting the old key first, but I still could not write in the name field, so I am still stuck without camera.

  17. Very helpful. But the value data should be the Camera Roll location in your PC. Mine is C:Usersshawntel095PicturesCamera Roll. But basically, it worked. Thank you πŸ™‚

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