What is Surface Pro Two Button Shutdown

All Surface Pro user know how to force a restart their device. You press and hold down the power button for around 30 seconds and then and release it. This is a Normal shutdown. You press it again to restart it.

Surface Pro Two Button Shutdown

Surface Pro Two Button Shutdown

In normal shutdowns, the kernel session is hibernated. This is known as Hybrid Boot. In this mode, the kernel session is not closed, but it is hibernated. This “kernel only” data file is smaller compared to the normal Hibernate file.

If you are facing some problem with your Surface Pro, simply shutting it down using the power button may not suffice. You need to completely sutdown the device. You can do this by performimg what is called as the Surface Pro Two Button Shutdown. This process ensures that ensure that Surface is turned off completely.

To do this, press and hold the Volume-up button and the Power button on the your Surface at the same time for 15 seconds and then release both of them. The screen may flash the Surface logo, but remember to continue holding down the buttons for 15 seconds.

Note: This is to be used on Surface Pro tablets only. Do not use this process on Surface RT or Surface 2 tablets.

Hope this works for you and helps.

Now read: Surface Pro shuts down when I click on Sleep.

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Steve

    Just used this trick to resurrect my wife’s apparently dead Surface — thanks from us both!

  2. Donna

    Trying the Two Button Shutdown surely got me out of a jam. This method did work and the Surface is back up and running. Thanks

  3. DragonDagger

    Any idea on what pressing and hold the volume-down button and the power button does? I did this by accident and now the Surface Pro 4 doesn’t see the Ethernet port on the docking station. Only WiFi connects to network now.

  4. Paul

    my son has forgotten his password on his surface pro 4, what is the easiest way to be able to reset it as he hasn’t used it in a while

  5. Ryan Juel

    Clear, concise, and easy to understand. Exactly what you want in a guide!

  6. 8Wells

    Has worked in the past but not working now to my great frustration. It’s enough to throw the device in the dustbin except my data is still stuck on it. I wonder if Mac users ever encounter these Windows issues…Embarrassing. Frustrating.

  7. Briandrum

    I don’t….ever. I’ve owned 3 macs in my life. My first iMac I don’t use anymore because I got a new Mac mini last year, and my MacBook has been the fastest computer I’ve ever owned to date and it’s 4 years old. Only reason I’m on this article is because my boss’s Surface won’t boot and I’m trying to get it to. I keep telling him to scrap it and get a MacBook. Hopefully now he’ll listen seeing that none of the fixes to get this thing booted is working.

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