You may have faced an issue where you find that Skype is not sending messages. This issue is common with Skype for home users, and the most probable cause has been having low or no internet connectivity. But if you think the problem could be something else, then this post will help you resolve the issue.
Skype messages not sending
Try restarting the system and running the Skype application as an administrator. It is also important to update Skype to the latest version. There other causes for this issue could be proxy servers, group policies, problems with Skype servers, etc. In case the internet is working fine (you can browse websites), but Skype isn’t sending or receiving messages, this post could be useful to you.
- Use special Skype commands
- Contact your system administrator for permissions in case of a managed system
- Check for proxy servers
- Verify whether the Skype servers are online
- Remove one version of Skype
- Reset Skype.
If it doesn’t work, you could proceed with the following solutions to troubleshoot the issue in discussion.
1] Use special Skype commands
A few special commands could be used in Skype to resolve the problem. This method is especially effective when you are unable to send messages to one specific user.
Open the chat window with the intended contact in Skype. Type the following commands one by one and hit Enter after each command:
/dumpmsnp
/MSNP24
Now sign out of Skype and sign back in.
Then type the following command as a message to the intended contact and press Enter:
/remotelogout
Restart the system.
All of the commands mentioned in this solution are special commands, and the end user does not receive them.
2] Contact your system administrator for permissions in case of a managed system
One of the most common reasons for being unable to send messages through Skype for home is when your organization puts restrictions on your system through group policies. In such a case, you could contact your system administrator for permission to send messages through Skype.
2] Check for proxy servers
At times proxy servers prevent certain functionalities of a few apps (including Skype). To isolate this cause, remove proxy servers temporarily.
Click on the Start button and go to Settings > Network and Internet > Proxy.
Keep the switch ON for Automatically detect settings and switch it OFF for Manual proxy setup.
Remove proxy settings from your system
Restart the system.
3] Verify whether the Skype servers are online
The Skype servers are pretty stable. However, nothing is perfect. If they are subjected to DDoS attacks or down for maintenance, you could face problems while sending messages.
The status of Skype’s servers could be checked from its official website here.
Server issues with Skype are common. The logs for the same could be checked on the server status page itself.
4] Remove one version of Skype
In case multiple versions of Skype are installed on your system, they might interfere with each other causing problems with either or both of them. It is advised to uninstall one of the versions of Skype.
Click on the Start button and go to Apps > Apps and features.
In the list of applications, click and expand one of the versions of Skype and select Uninstall.
Uninstall Skype
It should be noted that many users reported that their issue got resolved after shifting to Skype Classic.
5] Reset Skype
You could reset the Skype app to default, just in case any setting was messed up with.
Go to the Apps and Features window as explained in solution 4 and expand the details for Skype. Select Advanced options.
Advanced options
In the next window, scroll down and select the option Reset to reset the settings of the Skype application.
Reset Skype
If all of the above-mentioned solutions fail, you could consider re-installing the Skype application.
Let us know if anything here helped you.
