Skype can’t access Sound Card

Skype has been the premier video-calling application for Windows users. Video calling or voice calling needs a microphone, speaker & headphone, and this hardware then needs to communicate with the system and the Skype application.  If either of these devices are unable to communicate with the system or application and you see an error message – Can’t access your sound card, then this post will show you how to get Skype to access the Sound Card if it is not being detected.

Skype can’t access Sound Card

Skype can’t access Sound Card

The possible causes for the error are as follow:

  1. The sound card drivers might not be updated.
  2. A recent Windows update might have reset the settings to default and Skype might not have permissions to use the microphone/speaker/headphone.
  3. Some files in the Skype application might be corrupt.

You could proceed with the following solutions sequentially to resolve the problem:

  1. Allow the Skype app permission to the microphone
  2. Update the sound card drivers
  3. Re-install the Skype application.

1] Allow the Skype app permission to the microphone

In case Skype’s access to the microphone was reset, do the following:

Click on the Start icon and then the gear-like symbol to open the Settings menu.

Go to Privacy and select Microphone under App permissions. Scroll down to Skype and turn the switch ON.

Skype can’t access Sound Card

Skype would be able to access the Microphone now.

You would not need special app permissions to access the speaker and the headphone.

2] Update the sound card drivers

This issue could be caused if the sound card drivers are obsolete. You could update them as follows:

Press Win + R to open the Run window and type the command devmgmt.msc . Press Enter to open the Device Manager window.

In the Device Manager window, expand the Sound, video, and game controller section.

Right-click on all the sound drivers one by one and select Update driver.

Update sound card

Restart the system once done.

3] Re-install the Skype application

You can uninstall the Skype application as follows:

Click on the Start icon and then on the gear-like symbol to open the Settings menu.

Go to Apps > Apps & Features. Find the Skype application. Right-click on it and select Uninstall.

Uninstall Skype

Restart the system.

Now, you could re-install the Skype application after downloading it from Skype.com.

Hope this gets the microphone working for you on Skype.

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Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

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