Nowadays, Social Media is not just a platform to share your pics but it is a tool for professionals. There’s been a sort of segregation happening for the past few years, Instagram is for fun, Facebook is for everyone. Apart from smart marketing from their parent company, Facebook, there are some logical as to why Facebook is more professional and that’s its Messenger. However, many users have reported issues regarding calling and in this article, we will be seeing what you can do if Facebook Messenger Voice and Video call is not working on your Windows PC.
Facebook Messenger Voice and Video call not working
It doesn’t matter if you use the Facebook Messenger Desktop version or the web version, our solutions will rectify the issue in either case. Here are some steps you can take to resolve issues with Facebook Messenger Voice and Video calls not working on Windows.
- Restart your devices
- Configure the Privacy Settings
- Unblock Messenger
- Check your Browser
Let us talk about them in detail.
1] Restart your devices
Sometimes, restarting alone can fix the issue. However, there are a few steps you need to take to resolve the issue efficiently. First, close your Facebook Messenger application. If you are using a browser, close the tab and then close the browser. Now, open Facebook Messenger and see if the issue is fixed.
If the issue persists, try restarting your computer and router to see if the problem is resolved.
2] Configure the Privacy Settings
When you install Facebook Messenger on your computer, the privacy settings should automatically be updated to allow video and voice calling. However, more often than not, it has been reported that Windows fails to alter the settings. We will now configure the Privacy settings and grant the app in question permission to access your camera and microphone.
Follow the given steps to allow Facebook Messenger to access your Camera.
- Open Settings by Win + I.
- Click Privacy.
- Go to Camera and use the toggle to allow Facebook Messenger to access the Camera.
Use the given steps to allow Facebook Messenger to access your Microphone.
- Open Settings by Win + I.
- Click Privacy.
- Go to Microphone and use the toggle to allow Facebook Messenger to access the Microphone.
Note: If you are using a browser instead of the Facebook Messenger desktop app, grant it permission to access both the Microphone and Camera.
3] Unblock Messenger
If you have accidentally blocked Messenger from accessing your camera and microphone in your browser then you have to unblock it to resolve the issue. Every browser has a different procedure, but all of them have a Setting and search box in them. So, open the browser and go to its Settings. Search “Camera” and unblock Facebook Messenger. Then do the same for “Microphone”.
Hopefully, this will fix the issue for you.
4] Check your Browser
Unfortunately, Facebook Messenger Video Calling is not supported by all browsers. The following are the only browser, at the moment, that can be used to make a video call.
- Google Chrome
- Opera
- Microsoft Edge
- Safari.
If you are using a different browser, please download the desktop app or switch to one of these three browsers.
How do I fix Facebook Messenger not working on my computer?
One of the most common reasons why Messenger may fail to work on your computer is if it is down. So, you need to use an online website monitor and see if the site is down. If the site is not down, then try clearing your browser’s cache or reinstalling the Facebook Messenger app and see if it fixes the issue.
