Some Windows users reported that they are unable to set a PIN when they try to do the same their computers say “Not able to use PIN due to a problem (Code: 0xd000a002)“. Most complaints are from users trying to set up their computers, however, there are some users who have received this issue, when trying to add a PIN in the middle of the system’s lifecycle. In this post, we are going to talk about this issue and see what you have to do if Windows shows Error 0xd000a002, We weren’t able to set your PIN.
Why is my Hello PIN not working?
If you are unable to set up Windows Hello Pin or if it is not working due to some reason, maybe the NGC Folder got corrupted. This folder contains details of Windows Hello authentication and can get corrupted due to some reason. In that case, we need to delete the folder as it will recreate itself the next time you try to set up Windows Hello. There are some other reasons and solutions as well that you can check hereinafter.
Fix Error 0xd000a002, We weren’t able to set your PIN
If you see Error 0xd000a002, We weren’t able to set your PIN, follow the solutions mentioned below.
- Recreate NGC Folder
- Make sure that Turn on convenience PIN sign-in is enabled
- Use System Restore Point
- Switch to Local Account
Let us talk about them in detail.
1] Recreate NGC Folder
All the information regarding the PIN is stored in the NGC folder, a corruption in that folder can cause the issue in question. Therefore, the very first thing we are going to do is clear the folder so that it gets recreated again.
To do the same, follow the prescribed steps.
- Open File Explorer and click on View > Show > Hidden items.
- Go to the following location.
- Double-click on the Ngc folder to open it.
- Delete all the content.
Note: If you see a message that says “You have been denied permission to access this folder”, you need to change the permission of the folder. To do the same, follow the prescribed steps.
- Right-click on the Ngc folder and then go to the Properties
- Go to the Security tab.
- Click Advanced and then on the Change button associated with the Owner.
- Type in Administrators in the “Enter the object name to select” field and click Ok.
Note: If you get an error message after typing “Administrator”, write “Everyone” instead.
- Click Apply > Ok.
- Finally, restart your computer.
After changing the permission, go to the same location and then delete the content of the Ngc folder.
Once you have made all the changes, try setting up a PIN. Hopefully, your issue will be resolved.
2] Make sure that Turn on convenience PIN sign-in is enabled
Next up, we need to make sure that the Group Policy, Turn on convenience PIN sign-in, is not disabled. You can skip this solution if you don’t have Group Policy Editor. Now, in order to configure the policy, you have to open Group Policy Editor and navigate to the following location.
Administrative Templates > System > Logon
Look for Turn on convenience PIN sign-in, double-click on the policy, and check Enabled. Finally, click Apply > Ok. Finally, check if the issue is resolved.
3] Use System Restore Point
If you have created a System Restore Point now is the right time to deploy it. It will change the configuration of your system to the point when the PIN was working. In case you haven’t created a restore point, you can skip this solution, but do create a System Restore point for future use.
In order to do the restoration, you need to follow the prescribed steps.
- Launch “System Restore Point” from the Start Menu.
- Click on the System Restore button.
- Follow the on-screen instruction to complete the process.
After doing the system restoration, try creating a PIN, hopefully, your issue will be resolved this time.
4] Switch to Local Account
Some users were able to resolve the issue by using a Local Account instead of a Microsoft Account. You can do the same, in order to resolve the issue. Follow the steps to create and use a Local Account.
- Open Settings by Win + I.
- Go to Account > Your info.
- Click on the link that says Sign in with a local account instead. from the Account settings option.
- Follow the on-screen instructions to complete the process.
Once you are signed in using the Local Account, create a PIN. Hopefully, this time, you won’t face the same issue.
Hopefully, you are able to resolve the issue using the solutions mentioned in this post.
How do you fix something that went wrong and your PIN isn’t available?
If you are unable to set up your PIN, first of all, try again and see if that works. If not, then check the error message. Every error code gives a certain message that can be helped to find solutions. We recommend you check our guide to fixing Windows Hello error 0x801c0451 or 0x80090016, depending on the error code you received. Hopefully, you will be able to set up the PIN.