Skype is no doubt an evergreen messaging app. Since its scope is so vast, the slightest of a problem with the application can impact your work. A lot of users have encountered the problem where Skype password-reset email or SMS verification code is not received. In case you do not receive the Skype verification code either, then please read through this article for the solutions.
Skype SMS or Email Verification Code not received
The reasons for not receiving the Skype verification code include a bad internet connection, Firewall restrictions, server issues, etc. To resolve the problem in the discussion, try the following solutions sequentially. Also, since the verification code is received as both SMS and email, we will suggest solutions for both.
- Check Skype server status
- Check status of phone network (for SMS)
- Check the internet connection
- Check the spam folder
- Check server of your email provider
- Recover your account
1] Check Skype server status
If the Skype server is down, you will not receive the SMS or email code no matter what you try. So prior to trying anything else, try checking the status of the Skype server. This can be done by visiting the Skype server status website support.skype.com.
2] Check the status of the phone network (for SMS)
In case you are not receiving the OTP on your phone, then the most probable cause could be the network of the phone. In this case, you can check the network bars in your mobile device. If they are low, try moving to a location with a better network.
Alternatively, you can request the OTP on your email ID.
3] Check the internet connection
At times, your mailbox may be open, but you will not notice any email you receive if the internet connection is not working or is slow. In this case, please troubleshoot the problems with the network connection and verify that you are receiving emails before moving to further solutions.
4] Check the spam folder
While Microsoft-related emails do not usually end in the Spam folder, if you ever marked a single email from the relevant ID as spam, then consecutive emails will go to the Spam folder directly. So, search the Spam folder of your mailbox and if you find the verification email there, then please whitelist the same.
5] Check the server status of your email provider
If you have verified the status of the Skype server and it is all good, then it is possible that the server of your email service provider could be down. You can check it using free tools to check the server status. If the server of your email service provider is down, then you can wait till the server team fixes the same.
6] Recover your account
If everything else has failed, then you can try recovering your account from the Microsoft recovery website account.live.com. The reason is that your account could be hacked. The hacker would change your email address and phone number before anything else.
Is Skype still free?
Skype is free for Skype to Skype calling and texting however, there are some restrictions. For users who wish to call on international phones, Skype is chargeable. In the case of Skype-to-Skype calls, if you try group calls, Skype allows up to 100 users at a time.
Can I use Skype without installing the app?
As of late, you can use the Skype web application to use Skype on your browser directly. In this case, you will simply need to log in using your Microsoft account. The web version lacks some of the features of the app but works fairly well.