This post will show you how to resolve Adobe Creative Cloud error code 501 on Windows 11/10. Some users have reported that whenever they try to install an app via the Adobe Creative Cloud desktop app on a PC, they get error code 501. The error is accompanied by a similar error message like the following one:
Sorry, installation failed
We are unable to install Adobe Photoshop this time. (Error Code: 501)
This error can occur while installing Adobe apps such as Photoshop, Premiere Pro, and After Effects on Windows. The main cause of this error is that the app package that you want to install requires access to a file used by another application. Now, if you get the same error, you can follow the fix we have discussed in this post to get rid of it.
Fix error 501 while installing Creative Cloud apps on Windows 11/10
If you keep getting error code 501 when installing or updating Adobe apps on Creative Cloud on Windows, you can use the below steps to fix the error:
First, close the Creative Cloud app completely using Task Manager.
Now, press Win+E to open the File Explorer and navigate to the following location:
After that, locate the Adobe folder in the above location, select this folder, and press the Delete button on your keyboard to delete it.
Next, open the Common Files folder in the Program Files directory and delete the Adobe folder from this location.
Once done, go to the following directory:
C:\Program Files (x86)
Next, delete the Adobe folder and Common Files > Adobe folder from the above location.
After that, press Win+R to open the Run command box and enter %AppData% in its Open box.
In the displayed location, delete the Adobe folder.
Now, enter %LocalAppData% in Run and clear the Adobe folder in the opened location. Similarly, enter %localappdata%low in the Run command box and delete the Adobe folder.
Once done, you need to clear Adobe registry entries. To do that, follow the below steps:
First, open Run and enter regedit in it to open Registry Editor.
Now, move to the following location:
Next, select the Adobe key from the left-side pane and delete it.
After that, navigate to the following address:
Now, delete the Adobe key from the above location.
Once done, restart your PC and check if you can install Adobe apps without error code 501.
This hotfix is recommended by many users and has been proven to be effective. So, you can try it and see if the error is resolved.
How do I fix error code 81 in Adobe?
To fix error code 81 in Adobe, close all processes associated with Adobe and then restart your computer to check if the error is fixed. Besides that, you can try renaming the PDApp folder to PDApp-old which is present inside the Program Files(x86)\Common Files\Adobe\OOBE\ folder. Once renamed, you can reopen the Creative Cloud desktop app and check if the error is fixed.
How do I fix Adobe installation failed?
You can fix the “Installation failed” error message on the Adobe Creative Cloud desktop app by installing the latest versions of Adobe apps. If this error occurs with Adobe Scout CC, try using its standalone installer.
Now read: Fix Errors 42 and 72 in Adobe Creative Cloud.