Windows 7 Backup fails if file path length exceeds 260 characters

If your backup operation fails in Windows 7 or Windows Server 2008 R2, if the file path length is longer than 260 characters, then this article may interest you.

Windows Backup fails if file path length exceeds 260 characters

Consider the following scenario:

  • You customize a backup operation to back up some files on a computer that is running Windows Server 2008 R2 or Windows 7.
  • You select some files that you want to include in the backup operation. The path length of one selected file is longer than 260 characters.

In this scenario, the backup operation fails after the backup operation is started.

This issue occurs because the Windows Block Level Backup Engine service (Wbengine.exe) handles file paths that are longer than 260 characters incorrectly.

To address this issue download and apply Fix311056.

Details and download: KB982502.

Posted by on , in Category Downloads with Tags
Anand Khanse is the Admin of and a 10-year Microsoft MVP Awardee in Windows for the period 2006-16. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Dded

    Where is the download of that hotfix? Is so f… difficoult to do something correctly and add visible download link?

  2. While installing it showed, “The update is not applicable to your computer.”, now what to do?? 🙁

  3. Nihilist's Guide

    Had MS email the hotfix link, as instructed, and the link leads to an Internal Server Error. Great.

  4. Randy Procella

    Update is not applicable? WTF?

  5. Furious_Guest

    WTF. I got the same stupid response as well. Some1 pliz tell me where and how to install and get this working

  6. Andrew

    using cygwin with `rm` from the bash CLI (within windows) i was able to delete filenames that windows was complaining were too long, without installing this hotfix (hotfix wouldn’t install on my win7 anyway).

  7. anthonyk

    Long Path Tool works for such problems.

  8. patrick

    hello friends,try long path tool,its really awesome

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