Windows Store apps do not launch on Windows 10 having multiple user accounts

Some Windows 10 user, especially those who may have bought new devices have been reporting that their Windows Store apps do not launch or open. This issue is being specifically noticed on those Windows 10 installations that have multiple User Accounts created. Among others who are facing this issue are some Windows Insiders as well as those who have not installed some Cumulative Updates.

While the Windows Store Apps Troubleshooter for Windows 10 will troubleshoot and fix all issues and problems you may be facing and this Automated Fix will help you fix the Windows Store not working issue, Microsoft has released this new troubleshooter and fixer to address specific issues.

Specifically, KB3092053 states that this issue occurs where –

Prior to installing Windows Updates, multiple user accounts are created and one user installs or updates an app via the Windows Store while the other users are not signed in. In this scenario, the installed or updated apps may fail to launch for other users, and the Start menu will not dismiss. This scenario creates leftover invalid entries in the registry, which causes a conflict when launching the installed or updated apps.

The apps affected could include Cortana, Start Menu, Windows Store, etc.

Microsoft has classified this as a new and emerging issue 70008, and it is investigating the causes and solutions. But till such a time, the issue is fixed, Microsoft recommends that you download and run this troubleshooter.

If you are not sure if this applies to your system, don’t worry. Microsoft will make sure that it applies to your system before making any changes.

Windows Store apps do not launch

So if you are facing issues with launching or opening Windows Store apps, go ahead and give this troubleshooter from Microsoft a try, and let us know if this worked for you.

Always a good idea to create a system restore point first. 😉

Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. LuKePicci

    Finally, I found the real problem. Thank you so much, I had two different PCs at home that had problems upgrading by WU, so upgrade was done via ISO in offline mode (so it didn’t install any updates). Both PC have 4 different user account that didn’t wait for updates to be installed before tryng the new Windows Apps.
    Just a notice, I had to run the 70008 troubleshooter TWICE since the first run told me it was unable to identify the problem.Before that I tried all kind of other fixes suggested like re-registering the store or the wsrest utility (failing with ms-windows-store:PurgeCaches invalid key in the registry).

    EDIT: I had some trouble in finding that specific article by googling for this issue, also lots of other pages in this website list many other fixes but I found a link to this page only in one of them. You should really consider to better “advertise” this solution.

  2. james

    Hi – great information and I’m pretty sure this is my problem. I can’t access the store or any of my apps. The troubleshooter found that I did have the KB 70008 problem, but after making changes I still can’t access the store or most of the universal apps. (Of note, just like the other commenter I had to run it twice) I will keep an eye on this page to see if new information comes along.

    Other things I’ve tried based on searches: (I should have been doing system restore points prior to all these as recommended on this site)
    -Windows 10 app troubleshooter
    -Briefly turning off windows defender and rebooting; and immediately turning back on.
    -manually emptying the windows store local cache

    This is a great community – keep up the good work.

  3. thismarty


  4. Flameater Flameater

    Ran it twice. First time says its not resolved. Second time says that it’s fixed. However, WS is still not running.

  5. J. Scarborough

    I’ve Hearts Deluxe on the PC for more than a year. Suddenly, it will not work anymore. I uninstalled, and redownloaded and reinstalled – no joy.

    What’s going on.

  6. Tanvi Chadha

    DIDNT work!
    none of the troubleshooters are working :/

  7. Johnny Doe

    sadly did not work for me. Windows store still will not open. Sometimes on a fresh restart it will show the home page but then immediately crashes to error Code: 0xD000000D

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