Windows 10 Settings app not opening or launches the Store app instead

If you find that the Settings app in Windows 10 does not launch or open, or it launches the Store app instead, then this Troubleshooter from Microsoft will fix the problem for you.

Windows 10 Settings app not opening

Microsoft is aware of this issue. Some Windows 10 users have reported that after they installed or upgraded to Windows 10 when the click to open the settings app if just does not open. Others have reported that it opens the Store app instead.

Microsoft has classified this as Emerging Issue 67758, and till such a time that a solution is found, has released this troubleshooter, which you can safely use to fix the problem.

Once you have downloaded it, click on the file to run it. Once it opens, click on Next.

Windows 10 Settings app does not open 1

It will take you to a screen which will say Fix or workaround emerging issue 67758. Click Next again.

The tool will scan your system and identify if this applies to your system and if any issues are found, it will report so and will offer to fix them.

Windows 10 Settings app does not open 2

If none are found, it will report, Issue not present.

Download the troubleshooter from Microsoft. UPDATE: Microsoft has released Cumulative Update for Windows 10 KB3081424 includes a fix that will prevent this issue from occurring. So the download has been removed from the Microsoft website.

Let us know if this worked for you.

Thanks for the tip, Andy Malone.

Workaround: Create a new local administrator account as follows. Add it through the Control Panel or Run or search for lusrmgr.msc and open the Microsoft Common Console Document.ย  Select and right click ‘Users’, choose ‘Add new user’ to do the needful. Now using Ctrl+Alt+Del, sign out of your account and then sign in to your newly created account.ย  If you can now open Settings, move your personal data and files to the new account and make the new account an Administrator account.

If you are still facing this problem, try the following:

  1. You may use WinKey+I and see if it opens Settings.
  2. Open a new User Account and see if you can open it now
  3. Use Reset this PC option
  4. Confirm that your system administrator has not enabled the Prohibit access to Control Panel and PC Settings policy.
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Posted by on , in Category Windows with Tags
Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.

131 Comments

  1. gaga

    why is the link not opening… MS servers are down?

  2. I tried it just now again and it downloaded for me.

  3. gaga

    used a US proxy server to download the file. Servers in my area seem to be dead.

  4. zetret

    The problem is I downloaded the file and when I open this troubleshooter, it doesn’t open just like all the other new apps! I upgraded from Windows 7. And No support. This is a complete disaster.

  5. Pavlik Morozov

    Thanks for the tip Andy. Fixed the problem in a few minutes. Settings is now working in Windows 10.

  6. Sven-Olof Axelsson

    Thanks. It solved my problem ๐Ÿ™‚

  7. Mayankkumar Patel

    thanks my problem solved..

  8. Rashi

    It’s really helped. Thanks a lot

  9. AS

    Thanks, really helpful, worked instantly.

  10. Vaidhyam Datta

    thank you very much it took not more than 15-20 seconds…!!!

  11. David Thompson

    worked for me, after 3 day’s of trying, enjoying win 10

  12. Skip

    used the download above… showed NO issues present!!! I beg to differ!! I am NOT able to use Settings in Windows 10. Still says the Trial Period is over. Go to the Store!! I am VERY Unhappy so far!!!!

  13. Shravan Guduthur

    I downloaded the file and when I open this troubleshooter, it doesn’t open

  14. Thanks for the troubleshooter tip Anand sir ๐Ÿ™‚ Settings are now opening fine ๐Ÿ™‚

  15. Rubens Vilar

    it worked perfectly on my computer , thanks guys

  16. Gert Lassen

    How can I download it when i don’t have accecs to the system?

  17. chango369

    I also provided a back link from the thread there to this specific page. Many of the folks there were left wringing their hands I must say, until I posted a direct link to the .cab file. ? ?( ? )? /?

    Thank you Anand Khanse!

  18. chango369

    ( ?~ ?? ?ยฐ)

  19. chango369

    I went back a second time and made special mention of the person who should really be thanked: Anand Khase. I posted an image of the mini bio that precedes these comments. ( ?~ ?? ?ยฐ)

  20. Thank you so much @chango369:disqus ๐Ÿ™‚

  21. chango369

    My pleasure!

  22. Diogo Matheus

    Thanks. It solved my problem

  23. David Santiago Bermรบdez Calder

    I have the same problem. When I try to open an app, and it doesnยดt work I Run it as Administrator and then it opens. That is what works to me.

  24. David Santiago Bermรบdez Calder

    Try to open it as Administrator, that works to me

  25. Rafael Pan

    I have that problem, windows store doesn’t open and I tried to fix it in the way you wrote but it doesn’t work, just appear “emerging issue 67758” but then it says that doesn’t found it. Windows store still without open.

  26. Anonyme

    Thank you maan

  27. Stympy

    Thank you. Worked like a charm ! I was wondering the fact that i will be back to windows 7 !

  28. Con Relihan

    thanks – problem resolved

  29. Bruno Lombardi

    I used your tip and it works fine! Thank you so much.

    Greetings from Brazil!

  30. Rhexis Tabiola Carolino

    “troubleshooting couldn’t identify the problem”
    someone help me with this. ๐Ÿ™

  31. Fulljuls

    Same for me … And I still have this problem ๐Ÿ™

  32. Cheryl R

    Your link won’t open for me. I cannot use the Settings/Users portion. Add user won’t even open for me. Can’t use Explorer in Administration User. I can’t go back to Win 7 because I get told I need to remove the user account I added (I didn’t add any). I’m at my wits end!

  33. Cheryl R

    Got it to work and it can’t identify my problem. I’m done, done, done.

  34. Shweta Panchal

    worked for me. thanks

  35. ijstaartindeoven

    No problem with this issue.

  36. Rachid Rajjys

    my problem is fuckin solved,thanks you with all my heart to the writer of this post!!!!!!i am happy right now

  37. Sina Layazali

    i have promoted my win 8.1 to 10. once every thing was alright but i found that my setting doesn’t launch and after some minutes remove from start up list. i have check your whole solution but i couldn’t fix my problem. please help me…

    by the way my display setting and personalized don’t work and some error called ms-setting pop on

  38. Oscar Thomas-Martin

    Fixed my problem!! Thankyou

  39. saffa magdy ali

    i dont get it it still doesnt let me open up my settings i just want to get my windows 8 back. Windows 10 is rubbish i dont want it it makes my netflx slow the screen goes blank when i put my laptop in charge it turrns off the sound for youtube even though i restart it a million times it doesnt work its starting to really pee me off can someone help and give me all the details to get rid of it thank you

  40. Meg

    YAY! This has been driving me mad, and this has fixed it, thank you.

  41. Abdissa

    Thank you so much

  42. Danore Adrian De Leon

    windows cannot find any solutions for me ๐Ÿ™

  43. RobWatkin

    Worked just fine for me!

  44. Showlover

    Thanks so much, it worked. I can now open my settings.

  45. Anirban Gangopadhyay

    Any fix yet? I am in exactly the same situation

  46. Andrew T Murray

    Thankyou very much tried a lot of links to no avail this was spot on

  47. Chan Yau On

    when i open my settings it doesn’t launch the GUI, but running in my task manager. How can i solve it?

  48. Sumit Raj

    Did NOT fix my issue for “Settings” not launching. I tried the troubleshooter provided above but it didn’t find any issue.

    Please suggest any other solution.

    Thanks

  49. Faijan Mohd

    setting option not open in my laptop . I loaded win 10 . could you help how to open setting option

  50. Yuri

    I’d spent a lot of time on it. Thanks A LOT! It solved my problem.

  51. alex

    troubleshooter couldn’t fix the problem even though it identified it as 67758. what’s the patch exactly?

  52. Tejas Jadhav

    Where is the link??

  53. MCDiamonds

    OMG thanks so much! It actually worked!

  54. Thomas Raven

    This did a great job of fixing the problem for me. I was upgrading from Win 7 and hit this one snag. Thanks for the helpful post!

  55. Nguy?n X??ng Chi?u

    thank you. I succeeded in fixing my computer

  56. George Perez

    worked like a charm. thanks mucho! ๐Ÿ™‚

  57. Sudarshan

    Thanks. it worked for settings

  58. Jaffe

    The troubleshoot still didn’t work. I can’t get settings to open.

  59. Marno

    This fix doesn’t work on my computer, it says its still investigating a permanent solution and i can do anything after that. so please help..

  60. Michelle

    This worked correctly for me. Thank you for your assistance! ๐Ÿ™‚

  61. Doug

    How do I open it as an administrator?

  62. Doug

    Is this what I click on? “RECOMMENDED: Click here to fix Windows errors and optimize system performance “

  63. No. Please read the full post. It tells you to download and run the Troubleshooter from Microsoft to fix the Settings app problem. The link is given towards the end. ๐Ÿ™‚

  64. Doug

    Thank you !! Fixed !!

  65. Mel

    This did not work for me. It said “Issue not present.” Other suggestions?

  66. Fabiano Santos

    Restart windows in safe mode (to search how to do this) and rename the SoftwareDistribution folder and the WindowsUpdate file that is in C:Windows (Place OLD at the end of the names). Then just reboot again in normal mode that should work.

  67. johny

    after upgrading windows 7 to windows 10 pro, i have seen issues in opening personalize, settings, display settings, some few couldnt opened after this fix its perfect.

  68. User

    Sorry, what am I suppose to be downloading here to fix the problem?

  69. See the last lines: “Download the troubleshooter from Microsoft.”

  70. User

    sorted. Thanks

  71. umanoid

    Tried the troubleshooter and it says it doesn’t work with this version of windows (10)?????

  72. Strange – this troubleshooter is meant for Windows 10.

  73. Alejandra Rodriguez Tibana

    It didn’t worked for me HELP PLEASEEE!!!!!

  74. Carol Satloka

    It did not work for me. Still cannot open settings.

  75. Seth Rogers

    It seems like the troubleshooter is doing a terrible job:file:///C:/Users/spart_000/Desktop/Background%20Pics/windows%2010%20settings%20error%20not%20revealed.PNG

  76. Twibo TH

    could you help me. i run the program to fix the problem. but it ends up couldn’t identify the problem. i really need to open the setting. please help me

  77. sa

    Super.. thanks a lot!

  78. roy

    It does not work by me. it says that it couldnt identify my problem. settinfs still doesnt work

  79. firesage14

    thank you

  80. Renea Phifer

    I had this problem (among others) on a brand new system, with Windows 10 already installed. The above solution did not work. Since I could not open “settings”, I could not check for updates either. After trying a few other things, I tried removing Chrome, which I had just installed. It WORKED! I was then able to get to the updates and find that there was, in fact an update that needed to be done to rectify the problem. Once the updates were completed and computer restarted, I was able to reinstall Chrome without it causing other issues. (I guess they were originally trying to be proprietary with “Edge” or something.)

  81. Anh Kmeng Peal

    I am install not work setting-ms not responding

  82. xinixi

    Can anyone help me?? I am facing an issue with notification bar which is not working properly. Sometimes it show, sometimes it wont but cant click on any notifcation

  83. Kisamegr

    Thanks! It worked just fine!!

  84. Kevin Flood Luberger

    Worked thanks!

  85. Jamie Blunt Brown

    it tells me i have the issue but when i try to fix the issue it then says no issue was found, even though it just picked up on issue 67758

  86. Joel Dubois

    nope..not worked for me….click setting…see like a ghost image coming up, just the outer box and then nothing…disappears.

  87. Dave_TX

    I was able to download the app on another computer and loaded it on a thumb drive. I had to run it on the laptop in the process of being “upgraded” to Windows 10 with a “call” in a command prompt from the thumb drive. File Explorer won’t stay open to allow me to access it the normal way. The app couldn’t find a problem. Meanwhile, I still have problems with windows such as the “Change Adapter Options” window opening and then closing as soon as I move the cursor over them. What a CF! It’s been months since Windows 10 was released. They should have fixed this problem months ago.

  88. Chuck Kahn

    Same here. But first it teases me with “Fix or work around emerging issue 67758” then when I click next it displays “Troubleshooting couldn’t identify the problem.”

  89. krystarin

    did i need to pay?

  90. Till Riedel

    This fixed it for me (sorry linking the original microsoft answers post does not work, duh):
    powershell
    -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode
    -Register $EnviSystemRootWindowsImmersiveControlPanelAppxManifest.xml

  91. Mahekaru Hitokui

    Didn’t work, the troubleshooter just said it didn’t know what was wrong and sent me to the “Additional information” dialog box… sigh… I just want to use the calculator.

  92. DoctorJB

    I got the “issue not present” result. Start menu searching “reset this PC” got me to “return to a prior build” which apparently is Windese for “remove our broken update”. Problem solved, hopefully it re-updates in a less broken form.

    MS App store is gone, I count that as a bonus.

  93. Pulverize

    sadly it doesn’t work for me ๐Ÿ™ When I clicked “next”, it says it couldn’t identify the problem.

  94. Ritu Yadav

    i need some help..in windows 10 so many problems even computer setting is not opening ,i want to go back in window 8.1 so plz help , what can i do???

  95. MLF

    No, this did not work for me. This troubleshooter reported, “Troubleshooting couldn’t identify the problem”.
    For me, Settings works find I open it from my admin user, but works as if it is grayed out when I attempt to open it from the non-admin account that I normally use. It’s an annoyance to have to switch to the admin account to change settings, rather than just being able to enter the admin password.

  96. Anant

    Even this didn’t fix the windows. I am fed up with windows 10 a lot. The startup menu, system tray tools, default programs with the windows all not working.

  97. Klynt Kiwang

    I have bought a new laptop and i am trying to open the settings of my laptop however, it doesn’t open. i tried running the troubleshooter of Microsoft but it says that there is nothing to fix.

  98. Kaushik Thommandra

    its now showing an option to run as an administrator.. what should i do?

  99. Dennis Busch

    Not working. Troubleshoot did not find any solution and the problem is still staying.

  100. S. W.

    Hello Microsoft I don’t think you understand the word Application! A web browser is also an app so just am I suppose to download the “fix” ??? The only thing I can open is Windows explorer and Settings.

    Send from iPad

  101. This post is IF the Settings panel (also called as Settings app) is not working.
    PS: I am just an individual Windows end-user like you and in no way affiliated with Microsoft. ๐Ÿ™‚

  102. Tamilarasi T

    The link does not open for me.. Why??:(

  103. David Freemon

    sir i open the setings but when i click update option then it closes
    plz help

  104. hus

    Link is dead 404.

  105. hus

    I’m still getting error 404. Maybe it’s some regional problem.

  106. Fred J Morgan (Jeff)

    Reports site is down….. Meanwhile I can not enter Setting to check computer

  107. stylish chocolate banana

    It happened to me after I changed the name of my local account using lusrmgr.msc and then it was resolved after I changed the name back to the original one..

  108. Sharul Rusyaidi

    why i can’t open the link?

  109. Reconfirmed now. It opens.

  110. Sharul Rusyaidi

    nope sir, it still can’t. help me please ๐Ÿ™

  111. irwin brenneur

    hello….I recently started having the same problem…so far this is the site with the best solution from what I can see from the reviews…but I cant download the update….plz help

  112. Hmm … See comment by ‘gaga’ above . He says “used a US proxy server to download the file”. Will update post if I come across something.

  113. Sharul Rusyaidi

    ok, i’ll try it again, but if i came across any difficulties, i’ll inform you again.
    thaks

  114. Roz

    Whenever I click on my settings icon it will not open.

  115. Sohaib

    Even me It does not open

  116. Moses

    i have a problem with my PC it can’t launch or open settings

  117. ChrisB

    Nope, this fix definitely no longer exists.

    Apparently it has been superseded by KB 3081424

  118. ChrisB

    …which also doesn’t work, by the way. Not for me, anyway.

  119. Robyn McKenzie

    This is pathetic – All these problems are 2 years old and I have just bought a new computer with Windows 10, have regular updates and now am having the SAME problems. 1. “Settings” won’t open. 2. Apps won’t open. 3. Windows Store won’t open. I have tried the fixes and done the troubleshooting and scans and still NOTHING WORKS. I have not downloaded anything to fix this, because according to Windows, if you get regular updates, the problem is already (two years ago) resolved. Well, no, it is not.

  120. TheBuddyLama

    There’s so much CRAP on this page that it’s difficult to distinguish between Microsoft’s crap and CRAP crap! WTFH is the matter with you people? You release crap that breaks your own crap. You suck beyond comprehension.

  121. Ayesha

    i cant see the link for downloading. can someone please comment it here

  122. The tool was been taken down by Microsoft since they had released KB3081424.

    I traced this as the download link from wayback machine website. https://web.archive.org/web/20160304053539/http://download.microsoft.com:80/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/CSSEmerg67758.diagcab Use it at your oqn risk now.

  123. Alexey Alekseev

    the link leading to the download site indicates that the site is blocked

  124. The download has been taken down by Microsoft as mentioned above. Press WinKey+I and see if it opens Settings. Else try https://www.thewindowsclub.com/windows-8-apps-troubleshooter

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