Fix: Windows 10 April 2018 Update does not install on Alienware laptops

If you are running an Alienware laptop, you might be out of luck for Windows 10 v1803 for your machine. According to the reports posted by Alienware users on Reddit forum, Windows 10 April 2018 Update does not install on Alienware laptops and fails everytime it tries to do.

Alienware Windows 10 v1803 Update Bug

Hybrid Laptops with discrete GPU connected to display error

The update fails with an interesting, and unique error message which says:

“You’ll need to remove these apps yourself, and then select Refresh. These programs need to be uninstalled because they aren’t compatible with the upgrade – Hybrid laptops with discrete GPU connected to display.”

Looking at the Reddit discussion, Alienware Product specialist, Umar Khan, acknowledge the bug that Alienware users are receiving during the Windows 10 v1803.  The error message points out to the Hybrid Graphics Platform on the Alienware system. This bug needs to be addressed by Microsoft.

It seems Microsoft is aware of this bug and has blocked the Windows 10 v1803 to be rolled out for Alienware laptop. The company is working on a fix for this, and have planned the patch it around the fourth week of May, after which the block will be lifted.

Says Microsoft,

This error message currently appears when attempting to install the April 2018 Update on any of the following Dell devices:

  • Alienware 13 R3
  • Alienware 15 R3
  • Alienware 15 R4
  • Alienware 17 R4
  • Alienware 17 R5

Microsoft is currently blocking these models from installing the update due to a known incompatibility that may cause these devices to display a black screen after resuming from battery saver mode. For this reason, we do not recommend attempting to work around the current block to install the April 2018 Update. Microsoft is currently working on a solution that will be provided in a future Windows Update, after which these devices will be able to install the April 2018 Update.

If you are receiving this message, you do not need to take any action at this time. There are no apps that need to be uninstalled. Windows Update will notify you when the April 2018 Update is ready for your device.

Fix Windows 10 v1803 issues on Alienware laptops

Thanks to Umar, we do have a solution, which is unofficial but works for now. The first thing you should know that you do not need to uninstall anything.  He sounds confident about the solution on Reddit as he has tested on various systems. However, you may do it at your own risk.

  • Uninstall all GPU drivers
  • Disable the GPU in Management.
  • Go into Airplane mode
  • Restart the PC
  • Use the Update wizard NOT the Windows 10 Update tool.
  • Turn off Airplane mode and begin downloading.
  • Turn it back on when the download is complete.

This may or may not work for you. The reason I am saying this is because few have reported it working, and few say it doesn’t work on their system. For example, one person with Alienware 13r3, 17r4, Cassinis,

Weird. Some people have had success using the Media Creation tool to upgrade, but when I tried it, it didn’t work on my 13r3. Activating “Airport mode” after seeing the “Preparing update” message while retrying the original Windows Update method worked perfectly for me, though. I wonder why different methods are working/failing for models that report the exact same setup error.

While another person with Alienware 15 R3 – 7700HQ GTX1060 G-SYNC, said it failed for him.

Yeah, the airplane mode method does not work for me either (Alienware 15 R3 – 7700HQ GTX1060 G-SYNC) I’ve uninstalled + deleted both the Intel GPU drivers and the Intel GPU app. Toggled Airplane Mode dozens of times. It still always gets stuck on “Hybrid laptops with discrete GPU connected to display can’t be uninstalled

The scenario also tells us one more thing. Not lot of consumers with Alienware laptops participated in the Insiders Program. I am not surprised though as gamers would rather want their machines to be stable for the gaming experience, then pass on the feedback.

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Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.

One Comment

  1. Roland Hubicska

    My alienware 17 r3 just got this black screen issue so might be more model involved in this.

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