Office 365 will be released officially on the 28th of June. This is sure to bring a revolution, of sorts, in the communication and collaboration system. One thing which I really like in Office 365 is that you have integrated Support System, i.e you don’t have to visit other sites to dig out the exact URL to lodge your service request or to complain. All such requests are integrated in Office 365 which makes it very easy for an administrator to maintain the services in good health.
As an administrator for Microsoft Office 365 for enterprises, you can view the status of the services to which your organization has subscribed, and find out when maintenance is scheduled for those services on the Service Health Dashboard.
To know the health status of your service :
- Click on Admin Overview to access the Admin services.
Here you will see Support tab where you can access the services.
- Click on Service Health to see the status of your service.
To see the Planned Maintenance:
- Click on Planned Maintenance. Planned Maintenance is something which will be performed or has been performed by Microsoft
To make Service Requests:
- Click on Service Requests to see a service request window.
- Click on New Request , if you wish to make a new request.
- Similarly you can Reopen Request if your query has not been solved or the problem still persists.
- Close Request if no issues are left.
The dates and times are captured in Coordinated Universal Time (UTC), and displayed according to the time zone in your locale.
I am sure that you will find this feature of integrated support service in Office 365 very useful.