Troubleshoot Internet Explorer Problems – Microsoft Self Help

Should your Internet Explorer stop responding, stop working, restarts randomly, does not display webpages correctly or simply is just not itself, you may want to visit this resource from Microsoft and get some useful self-help tips.

Troubleshoot IE Problems

These self-help steps for a beginning to an intermediate computer user

“When you try to use Internet Explorer, it does not work quite right. IE work for a while, but then it may stop. Or Internet Explorer may restart unexpectedly, or you may receive an error message. What could be causing these problems?


Internet Explorer problems can be caused by a number of things. And it is difficult to say what is causing your particular problem until we examine it a bit. That’s what the step-by-step methods in this Web content are designed to do. We’ll ask you a few questions, and then, based on your answers, we’ll determine which of these methods we should have you look at first.


Will one of these methods definitely do the trick for you? In most cases, we think so. However, nothing is for sure, of course. But if none of these methods work for you, we’ll still have some other suggestions that you can try. We know how important it is for you to be able to use Internet Explorer problem-free. That’s why we’ll do whatever we can to get it working again for you.”

Visit Microsoft IE Self Help Support Page. UPDATE: The Self-Help page has been taken off and replaced with a link to the Internet Explorer Troubleshooter.

These links may also interest you:

  1. Internet Explorer Freezes Or Crashes Frequently In Windows 7 or Vista
  2. Repair Internet Explorer with Fix IE Utility.
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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.