Windows 10 v1809 causes Blue Screen and Breaks Audio for some

One bug leads to another; one fix patch opens up another. This is what is happening with Windows 10 1809 update which was released only a few days back. While the release had fixed known problems and user file deletion issue, it seems to have introduced other issues. Cumulative Updates released for Windows 10 v1809 causes Blue Screen & breaks Audio for some.

For some HP users, it is causing BSOD because of driver incompatibility issue, while those who are using SST or Intel Smart Sound Technology (ISST) Driver is not able to hear any sound post-1809 update. There is noting wrong with your system, and only patches from the OEMs will help. Meanwhile, there are some workarounds that may help you.

Some HP Laptops see WDF_VIOLATION Blue Screen

This is a remote issue where HP  users receive the blue screen error. This BSOD shows up for HP’s keyboard driver. While it wasn’t there with 1809, it is being reported after the rollout of the recent Cumulative Update KB4464330 or KB4462919.  It seems Microsoft is aware of this and this came in as confirmation from a consumer.

We’re aware of the issue and working with HP to investigate.

Microsoft has a put a pause on the Update rollout for those PCs. As per the Microsoft agent, this is a known issue for 17763.55 cumulative update.

To fix this, Microsoft has rolled out KB4468304 that explains the issue. You will need to download and install the update.

In working with HP, Microsoft has identified an HP driver with known incompatibility with certain HP devices on Windows 10 versions 1803 and 1809.  On October 11, 2018 Microsoft removed the driver from Windows Update to reduce the number of devices affected.  Additionally, Microsoft has released this update to remove the incompatible driver from devices pending reboot.  HP is actively working on this issue.

After installing the HP keyboard driver, version 11.0.3.1, via Windows Update or if you manually installed it, HP devices may experience a blue screen stop error: WDF_VIOLATION.

You can download this KB update from here.

No Audio – Intel Smart Sound Technology (ISST) Driver Issue

If you have Intel Smart Sound Technology, then it’s not Microsoft’s fault, but its Intel’s. The company seems to have accidentally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and mistakenly offered it to a range of devices running Window 10 ve1803 or 1809. 

Said an Intel spokesman to us:

We are aware that some customers may have received via Windows Update an audio driver not intended for their computer. Microsoft has since removed that driver from Windows Update. If you are running Windows 10 version 1803 or above and are experiencing audio issues, please check to see if you have version 9.21.00.3755 of the Intel® Smart Sound Technology Driver. If so, uninstalling this version is expected to address the related audio issues.

While the update is no longer a part of the Windows delivery system, those who already have this, you will have to manually remove it.

  1. Press WIN + X and select Device Manager.
  2. Find and expand Sound, video, and game controllers.
  3. Look for a device that has a yellow triangle with an exclamation point.
  4. Click on the device to select it.
  5. Go to the Device Manager View menu, and then select Devices by connection.
  6. Look at the controller device – this should be Intel Smart Sound Technology driver version 09.21.00.3755.
  7. Right-click the controller device.
  8. Choose Properties.
  9. Switch to the Driver tab.Blue Screen and Breaks Audio
  10. If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.
  11. Click Uninstall Device. You will get a popup asking if you want to remove the driver.
  12. Check the checkbox as shown so that the driver will be removed.
  13. Click Uninstall
  14. When the driver is uninstalled, reboot your system.
  15. Your audio (speakers and headphones) should work after the reboot.

While the above solution will work for sure, in case it doesn’t, here is another solution.

In the Device Manager, locate the SST driver. Right-click > Update Driver > Browse and this time select High Definition Audio. SST will disappear from here, and your audio should be back in place.

Are you facing any other issues?

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Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.