Windows 10 v1809 causes Blue Screen and Breaks Audio for some

One bug leads to another; one fix patch opens up another. This is what is happening with Windows 10 1809 update which was released only a few days back. While the release had fixed known problems and user file deletion issue, it seems to have introduced other issues. Cumulative Updates released for Windows 10 v1809 causes Blue Screen & breaks Audio for some.

For some HP users, it is causing BSOD because of driver incompatibility issue, while those who are using SST or Intel Smart Sound Technology (ISST) Driver is not able to hear any sound post-1809 update. There is noting wrong with your system, and only patches from the OEMs will help. Meanwhile, there are some workarounds that may help you.

Some HP Laptops see WDF_VIOLATION Blue Screen

This is a remote issue where HP  users receive the blue screen error. This BSOD shows up for HP’s keyboard driver. While it wasn’t there with 1809, it is being reported after the rollout of the recent Cumulative Update KB4464330 or KB4462919.  It seems Microsoft is aware of this and this came in as confirmation from a consumer.

We’re aware of the issue and working with HP to investigate.

Microsoft has a put a pause on the Update rollout for those PCs. As per the Microsoft agent, this is a known issue for 17763.55 cumulative update.

To fix this, Microsoft has rolled out KB4468304 that explains the issue. You will need to download and install the update.

In working with HP, Microsoft has identified an HP driver with known incompatibility with certain HP devices on Windows 10 versions 1803 and 1809.  On October 11, 2018 Microsoft removed the driver from Windows Update to reduce the number of devices affected.  Additionally, Microsoft has released this update to remove the incompatible driver from devices pending reboot.  HP is actively working on this issue.

After installing the HP keyboard driver, version 11.0.3.1, via Windows Update or if you manually installed it, HP devices may experience a blue screen stop error: WDF_VIOLATION.

You can download this KB update from here.

No Audio – Intel Smart Sound Technology (ISST) Driver Issue

If you have Intel Smart Sound Technology, then it’s not Microsoft’s fault, but its Intel’s. The company seems to have accidentally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and mistakenly offered it to a range of devices running Window 10 ve1803 or 1809. 

Said an Intel spokesman to us:

We are aware that some customers may have received via Windows Update an audio driver not intended for their computer. Microsoft has since removed that driver from Windows Update. If you are running Windows 10 version 1803 or above and are experiencing audio issues, please check to see if you have version 9.21.00.3755 of the Intel® Smart Sound Technology Driver. If so, uninstalling this version is expected to address the related audio issues.

While the update is no longer a part of the Windows delivery system, those who already have this, you will have to manually remove it.

  1. Press WIN + X and select Device Manager.
  2. Find and expand Sound, video, and game controllers.
  3. Look for a device that has a yellow triangle with an exclamation point.
  4. Click on the device to select it.
  5. Go to the Device Manager View menu, and then select Devices by connection.
  6. Look at the controller device – this should be Intel Smart Sound Technology driver version 09.21.00.3755.
  7. Right-click the controller device.
  8. Choose Properties.
  9. Switch to the Driver tab.Blue Screen and Breaks Audio
  10. If the driver version is 9.21.0.3755, you have the driver that was sent to you incorrectly.
  11. Click Uninstall Device. You will get a popup asking if you want to remove the driver.
  12. Check the checkbox as shown so that the driver will be removed.
  13. Click Uninstall
  14. When the driver is uninstalled, reboot your system.
  15. Your audio (speakers and headphones) should work after the reboot.

While the above solution will work for sure, in case it doesn’t, here is another solution.

In the Device Manager, locate the SST driver. Right-click > Update Driver > Browse and this time select High Definition Audio. SST will disappear from here, and your audio should be back in place.

Are you facing any other issues?

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Posted by on , in Category Windows with Tags
Ashish is a veteran Windows, and Xbox user who excels in writing tips, tricks, and features on it to improve your day to day experience with your devices.

5 Comments

  1. Chux NZ

    Sadly the testing regime,incl the windows insider program, is not robust enough. Maybe MS should slow the cycle down to one update per year and use the extra 6 months doing more extensive user testing.

  2. This is caused by the Patch Tuesday cumulative update, not by a ‘re-release’ of 1809.
    a fixed version of 1809 has only been released to the Insider ring, for more testing, before it goes to general release.

    BTW I have updated both my computers to 1809 (on Oct 3rd) and updated the patch Tuesday cumulative update released on Oct 11 without any problems at all.

  3. chris miraillet

    it has broken my IDT drivers, HP Beats & DTS sound panel of my HP, impossible to use hp beats & dts sound panel, sound is crap now and HP & IDT doesn”t have any solution, all their drivers are outdated and no one seems to care about this. i had uninstalled the drivers and all the stuff and tried to reinstall it but no solutions work……………..and my PC is 1 year old !!! grrrr

  4. steveng

    “chris miraillet” I’m an IT engineer of software and hardware and my advice to all the people that have your problems is, first, backup all your files with Macrium Reflect v7, you can use this program to do a full OP backups and clone of your OP system, so that you can even retrieve your system if it goes into a ‘blue screen of death’ and reinstall your OP from a boot. After that, do a clean install of W10 on your HP, this is your only solution! Imbedded software like HP’s is prone to these sorts of failures as HP do not keep their software ‘up to date’ and it conflicts with MS W10 latest updates ‘always’ they are not responsible enough (as are some of the other manufacturers) to update their software to the latest MS W10 updates e.g. like v1809. This is very unfortunate but, doing a clean install of W10 on your HP will solve all these problems for the future! I’ve learned this a long time ago and never ever have I allowed any of my laptops to have imbedded software on them, this has stopped all the conflicting problems and this new MS v1809 OS Build 17763.55 works perfectly on all my laptops with all its new features and no driver or booting, blue screens etc or any problems, this new version update adds allot of new features and they all work and are excellent. Btw, I have 3 laptops ranging in age from 8 years to the current crop and they all work perfectly with W10 Pro, MS v1809 OS Build 17763.55. Hope this helps.

  5. Ahmed Mohamedeen

    Yea, but how I’m going to use the laptop, generic microsoft driver doesn’t do a good job there

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