Troubleshoot: Internet Explorer 10 fails to install

Internet Explorer 10 for Windows 7 has been released recently and while post installations have gone through smoothly, there is a small percentage who find that Internet Explorer 10 does not install on their Windows 7 computer and they may have received the following Error Message, even after having installed the prerequisite Windows Updates.


Internet Explorer needs an update before installing

This issue is being faced by those users who have the following computers:

Dell Inspiron N4120, Dell Inspiron N5110, Dell Vostro 3350, HP Pavilion DV6, HP Pavilion DV7, HP Pavilion G6, HP Pavilion G7, HP ProBook 4530s, Lenovo G770, Lenovo Ideapad G570 (20079), Lenovo ThinkPad E420 (1141PW8), Sony VPCCA15FW, Sony VPCCA17FL, Sony VPCCB2S1E, Sony VPCCB45FG,Sony VPCCB4Q1E, Sony VPCCB4S1R.

Internet Explorer 10 does not install

The reason for this happening is because, some computers have hybrid video cards that are not yet compatible with Internet Explorer 10 for Windows 7. As a result Internet Explorer 10 will not install on these Windows 7 computers until updated hardware drivers are available for these video cards.

Microsoft is working with these computer manufacturers and expects the device drivers to be available soon.

Internet Explorer 10 fails to install

When you install Internet Explorer 10 for Windows 7 SP1, the installer program tries to automatically install prerequisite update components. If this part of the installation fails, Internet Explorer stops the installation process. If this occurs, you must install the prerequisite software manually before you can install Internet Explorer 10 for Windows 7 SP1. Get the download links for the updates at KB2818833.

KB2820688 may help you troubleshoot Internet Explorer 10 installation issues.

Check this post, if while installing Internet Explorer (any version), if you get a message saying that Internet Explorer did not finish installing, before the installation terminates.

Internet Explorer 10 on Windows 7 is more about performance improvements rather than features. It makes all online services and websites look more compelling and dynamic. You can read more on this at this post on Features of Internet Explorer 10 on Windows 7. If any of you are interested, you may also check out this specially enhanced edition of Internet Explorer 10 with MSN & Bing, for Windows 7. If you are using IE10 for the first time, you might want to download the Using Windows Internet Explorer 10 guide from Microsoft, whose link has been given here. This guide will give you for using the Internet Explorer 10 and provide useful tips.

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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. Ziggy

    Installed IE10 on two computers and no major glitches thus far as reported on Softpedia. However I have noticed a number of web pages failing to load with IE10. When attempting to load the same site(s) using Chrome or Firefox no such problem. What’s happening here? Interested to see what others readers have to say…

  2. Jim Boyd

    Just another reason to switch to a better browser…

  3. Samit Tandukar

    I have no issue so far….can you mention the website that you are having problem with in IE10

  4. Ziggy

    Hi Samit. The issue with IE10 not opening web pages occurs mostly when I’m searching with Google and attempting to open multiple tabs for different sites. It just doesn’t keep up with the other two browsers mentioned and forever gets into a spin attempting to open clicked on sites. I’ve also found that it is unable to open the Bing homepage with images. On doing an internet search I found a solution, but one would think that M/S would have got it right for their star browser! Thanks for your reply…

  5. Dwight Stegall

    In both IE9 and IE10 the address bar is so obscured that I can’t read anything in it or see what I’m typing in it. I have an ASUS G74SX Notebook with Windows 7 64-bit Home Premium. Thank goodness I almost never need to use it. I prefer Firefox.

  6. missjewelzb35

    I have the same problem, except that my Sony Vaio’s model # is VGN-NS235J, originally with 64-bit Vista. Now Running Windows 7 Pro 32-bit. It says installed, then in the Menu it says IE 10, but the screeen that pops up is saying Thanks for Upgrading!!
    Try IE 9 NOW!!
    After I deleted the download, restarted my computer, it was back to IE 9, all of 10’s Windows updates gone, like nothing EVER happened! Odd.
    And these things are supposed to be smarter than us?? Oy.
    It just makes me love Lunascape 6 THAT MUCH MORE!

  7. Van

    I was really p…o with this update this morning.Internet Explorer worked no more,most everything I clicked crawled on opening ect…I promptly removed everything that had to do with IE10.I’m back to normal with IE9

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