Fix: Internet Explorer 10 does not save credentials for a website

Internet Explorer 10 makes managing passwords using the Credentials Manager very easy and convenient. But, if you have installed Internet Explorer 10 on your Windows 7 or Windows Server 2008 R2  machine and find that in spite of saving your credentials, viz. username and password, when you sign in, and when the next time you log in, you find that your credentials have not been saved, then you might need to apply this fix which has been released by Microsoft to resolve the problem.

Hotfix for Windows

Specifically speaking, consider the following scenario:

  • You run Windows 7 SP1 or Windows Server 2008 R2 SP1
  • You have installed Internet Explorer 10
  • You visit a website
  • You enter username and password to sign -in, opting to save them
  • You log of or restart your computer
  • You visit the website again
  • You are again prompted to enter the credentials.

This issue occurs because the WinInet cache task is not notified to close when you log off or restart the computer. The Windows Internet (WinINet) application programming interface (API) enables applications to interact with FTP, and HTTP protocols to access Internet resources.

If you are facing such a situation, you can download and apply the update package from KB2786081.

You want to check these links out too?

  1. Fix: Internet Explorer not saving history settings
  2. IE does not remember passwords.
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Anand Khanse is the Admin of, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.


  1. michel

    doesn’t work. you have to click through a maze of links and then you get a download called Windows Genuine Advantage.

  2. Andreas Warberg

    I am experiencing this issue so I went through the Windows Genuine Advantage thing and downloaded the update file, however it told me it had already been installed…

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