Cannot receive or make calls using Phone Link app in Windows 11

If you cannot receive or make calls using the Phone Link app (formerly, Your Phone app) on Windows 11/10 PC, here is how you can fix the problem. After following these troubleshooting solutions, your Windows computer will allow you to make or receive phone calls without any problem.

Note: Phone Link app still doesn’t support special symbols “*”, and “#” for calls. Make sure to use your phone for it, else in certain cases the number “0” may be automatically attached to the number you are typing if you use

Cannot receive or make calls using Phone Link app on Windows

If you are unable to receive or make calls using the Phone Link app, follow these tips one by one, and check if it fixed the problem once the steps are complete-

Turn off Focus assist
Enable Bluetooth on your Android Phone
Run Bluetooth troubleshooter
Again, set up the Calling feature with the Phone Link App
Repair and reset the Phone Link

To learn more about these solutions, continue reading.

Make sure you have tried restarting the computer once, and also have relaunched the Phone Link App once. They will usually clear temporary glitches.

1] Turn off Focus assist

Focus Assist makes sure that you can work, and not get spammed by notifications from everywhere. If you have turned on the Focus Assist on the computer or have scheduled it, then you will not receive any notification. You have two options. You can choose to turn it off or add the Phone Link App to the exception list.

To turn off: Right-click the Action Center icon on the taskbar, select Focus Assist, then Off.

To add the app to the exception:

Right-click on Focus Assist in the action center, click on Go to Settings
In Focus Assist settings, switch to Priority.
Click on Customize Priority list
Under Apps, add Phone Link

Done that, call your number, and check if you are receiving notifications about the call.

However, if you use Windows 11, you need to turn off Focus sessions. For that, do the following:

Open the Windows Settings panel.
Go to System > Focus.
Click on the Stop focus session button.

2] Enable Bluetooth on your Android Phone

The calling feature works over Bluetooth, if you have DND turned on or Bluetooth is off, then you will get any call notification on the computer. To check if Bluetooth is turned on, swipe down or swipe up (depending on which phone you use) to reveal the Android Notification panel. Tap the Bluetooth icon to turn it off/on. Make a call to your number, and see if that works.

3] Run Bluetooth troubleshooter

To run the Bluetooth Troubleshooter in Windows 11/10, you need to open the Get Help app. Therefore, open the app and search for Bluetooth troubleshooter. Once the result appears, follow the screen instructions.

On the other hand, if you use an older version of Windows 11/10, you can follow these steps to run the Bluetooth Troubleshooter:

Go to Settings > Update & Security > Troubleshoot
Click on Bluetooth, and then Run the Bluetooth Troubleshooter.
Follow the instructions on the Wizard,
Check at the end if it resolves the issue or offers a solution.

4] Again, set up the Calling feature with the Phone Link App

If you are still not able to get through calls, it’s best to repair your computer and the phone. A fresh connection usually irons out Bluetooth issues.

Read: Phone Link app not working or will not open

On your Android phone:

It may vary slightly depending on the phone you use. You need to find a setting where all the connected Bluetooth devices are listed. This setting is usually available at Connection preferences > Bluetooth. Find the list of paired devices, and tap on it. Choose to forget.

On the Windows computer:

Open Settings, and then navigate to Devices > Bluetooth & other devices.
Select your Android phone from the list, and choose to remove the phone.

Open the Phone Link app and set up Calls again. When setting up the calling feature, make sure to click on the notifications to confirm.

5] Repair and reset Phone Link

To repair and reset the Phone Link app, follow these steps:

Open the Windows Settings panel.
Go to System > System Components.
Find the Phone Link app.
Click the three-dotted icon and select Advanced options.
Click the Repair button first.
If it doesn’t fix the problem, click on the Reset button twice.

I hope these tips helped you troubleshoot calls in the Phone Link app.

Read: How to Turn off Phone Link feature in Windows

How to make and receive phone calls through your Windows PC?

You need to use the Phone Link app to make and receive phone calls through your Windows PC. Turn on the Bluetooth on both devices and connect first. Then, go to the Calls tab and click the Get started button. Next, dial the number to make the call.

How to fix there are apps on your PC preventing you from making calls?

If an app is blocking you from turning on Bluetooth or if an app is frequently and automatically turning off Bluetooth, you might encounter such a message. In that case, you need to find the app and close it. Alternatively, if it is a security app, you can turn off the corresponding setting, preventing Bluetooth connection.