Fix: Your Purchase Couldn’t Be Completed error while downloading Windows Store Apps

We all know that Microsoft introduced Windows Metro UI apps in Windows 8. Using it, we can download our favorite app, from the Windows Store, straight to our Windows. However, it may happen at times, that the download does not complete and you receive the following error message:

Your purchase couldn’t be completed. Something happened and your purchase can’t be completed

Your Purchase Couldn't Be Completed


In this article, we will show you how you can troubleshoot the issue and solve the problem.  My thanks to Anand Khanse, MVP, for suggesting several of the following troubleshooting steps.

Many users face the “Your Purchase Couldn’t Be Completed” error, while sometimes users may even receive additionally, an error code like 0x80070422. This error is received for free as well as for paid apps. However, these kind of errors need similar treatment. You do not need to carry out all these suggestions. Just see which one helps you.

Having done these basics, you could move on and see if any of these fixes help you:

Switch to local account from Microsoft account or vice versa

1. Press Windows Key + I on desktop, the click Change PC Settings.

2. Navigate to Users in LHS, then under your user account, click Switch to a local account. That’s it. Reboot and your problem should be fixed now.

Restart Windows Updates

1. Press Windows Key + Q, type cmd. Pick Command Prompt from search results.

2. Right click on Command Prompt, from bottom options, select Run as administrator.


3. Now run these command one by one:

  • net stop wuauserv
  • net start wuauserv

Reboot once, you might not experience the issue again. If you still face the issue then try next suggestion.

Ensure that Windows Update service to start automatically

By default, Windows Update service is set to start automatically. But if you have changed some settings, you could reset Windows Update setting back to its default via the Control Panel or carry out the following steps:

1. Press Windows Key + R , type services.msc in the Run dialog box. Click OK.

2. From the Services window, look for Windows Update service, since you’re facing the issue, it may have Disabled or Manual Startup type.


3. Double click on the same service to modify its Startup type. Select Automatic from the drop down list as shown. Click Apply followed by OK.


Now reboot. Hopefully, you’ll no longer encounter the issue.

Do let us know if this post helps you and if so which solution helped you.

These posts may also interest you:

  1. Fix: This Application Wasn’t Installed, Error code 0x8024001e
  2. Error Code 0x8024600e When Trying To Install Or Update Windows Store Apps
  3. Fix : Something happened, and this app couldn’t be installed. Error Code 0x80073cf9
  4. FIX : Unable to install apps from Windows Store
  5. Troubleshoot and Fix Apps problems with Windows 8 Apps Troubleshooter.
Posted by on , in Category Windows with Tags
An Electrical Engineer by profession, Kapil is a Microsoft MVP in Windows Experience expertise and a Microsoft Content Creator. Please read the entire post & the comments first & create a system restore point before making any changes to your system.


  1. ReemyAdm

    Yes it worked. My Windows Update were disabled now i can download Apps , thanksssssss sooooooo much :)))

  2. abhi

    bro… i can’t able to switch to local account…… it saying that network problem and check in start screen…

  3. ^^ Firstly, make sure you’re connected to network. You can verify it from network status / properties.

    Try running Microsoft Account Troubleshooter for fixing additional issues:

    Hope this helps, Good luck 🙂

  4. Sam Taylor

    Hi you made a typo in the second method. You wrote service.msc instead of services.msc 🙂

  5. Muhammad


  6. ^^ Thanks for feedback 🙂

  7. Mimi

    did everything but nothing worked 🙁

  8. ^^ Try this command at administrative Windows PowerShell and see if that helps:

    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootImmersiveControlPanelAppxManifest.xml

    Then this:

    ((Get-ChildItem “HKLM:SOFTWAREMicrosoftWindowsCurrentVersionAppxAppxAllUserStoreInboxApplications”) | Get-ItemProperty).Path | Add-AppxPackage -Register -DisableDevelopmentMode

  9. Szkrobi

    I can install apps only if I’m logged in local account. Connected with my Microsoft account I have error 0x8e5e021f – not nice. It’s some kind of Windows 8.1 bug.

  10. zDk

    Not Working For Windows 8.1 Update 1 any help for that to..

  11. hashir zahid

    Hi, Mine cant connect to the windows store. Error code: 0x80072ee7. I have to use a VPN everytime to connect to the WS.
    Thanks in advance.
    P.S: I have:
    1)Checked Date and time
    2)Done WSreset
    3)Deleted store Chache
    4)refreshed Windows
    6)Reinstalled Windows
    7)installed every update available in WU

  12. Brian Burzynski

    It didn’t work for me. I fixed by disabling Kaspersky. As soon as I re-enable Kaspersky, Windows Store will not download apps… So, when I need to install an app, I guess I will have to disable Kaspersky.

  13. Novac

    Here’s what fixed it for me:
    Open command prompt as Admin and run this:
    DISM /Online /Cleanup-Image /RestoreHealth

    Based on advice I found down the rabbit hole at:

  14. Gerry

    After trying all the methods to download an app from the Windows Store I uninstalled Kaspersky but during the uninstall process left the licence box ticked. After reinstalling Kaspersky the Windows Store install worked.

  15. Subhrajyoti Banerjee

    tried all the ways you said but nothing happened!!!!!!!its showing “your purchase couldn’t be completed
    something happened and your purchase can’t be completed.Error Code:0xc03f40c8

  16. Neji Hyuga

    @kapilarya:disqus @Subhrajyoti Banerjee SAME!!! I have the same code still!!! Help up!!!

  17. Nancy

    Whenever I try and download an app the windows store doesn’t allow me to it says “Your purchase couldn’t be completed something happened and your purchase can’t be completed. Error code: 0xc03f40c8” I need help. Not even the Microsoft technicians could help. Please help 🙁

  18. Nancy

    Whenever I try and download an app the windows store doesn’t allow me to it says “Your purchase couldn’t be completed something happened and your purchase can’t be completed. Error code: 0xc03f40c8” I need help. Not even the Microsoft technicians could help. Please help 🙁

  19. manish

    same issue with me . I bought asus laptop

  20. debayan das

    when i want to try to download from windows store in 8.1 then shows’your purches couldn’t be completed and show something happend and your purches can’t be completed error code 0xc03f40c8 please tell tofix it

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