For routine computing issues, it’s not always convenient to call a customer support line and talk to a technology professional. Wouldn’t it be nice if the software could fix itself, or at least point to the problem and suggest how you can fix it?
With the launch last week of Windows 7, Microsoft customers are finding a whole new world when it comes to getting software support at their fingertips.
Knowledge Base articles are still available to tech-savvy users who enjoy problem-solving, although more than 400 of the articles now include Fix its, giving customers greater choice. Fix its will also pop up in Windows Error Reports, and customers can search for Fix its online.
Microsoft is also offering community support for consumers through a new forum called Microsoft Answers, which recently launched a subforum for Windows 7. It offers peer-to-peer support and also makes the content from the Windows Help & How-to center more accessible to customers with a particular issue at hand.
Microsoft has also recently introduced the @MicrosoftHelps handle on Twitter recently. Customers worldwide can tweet in English directly to @MicrosoftHelps for customer service questions, resources and support.
And ofcourse, we are there to help you too at The Windows Club Forums, which is a Microsoft Featured Community run by MVPs.
Watch the Evolution of Microsoft Customer Support.
More at Microsoft Presspass.