In an attempt to appear legitimate & boost sales, sellers of a rogue anti-virus product, Live PC Care even offer the victims live technical support with a REAL person!
Symantec has observed this social engineering tactic being used to try and entice victims to hand over their money in this scam.
The fake anti virus software known as Live PC Care has now gone as far as offering live online support to potential victims.
Once a victim has installed Live PC Care onto their system via a system exploit or social engineering tactics, they are presented with the screen falsely informing them that their system is riddled with viruses.
Any suspicious computer user might wonder what this software is and where exactly it came from. To alleviate doubt and to aid with the whole scam, the designers of Live PC Care have added a yellow online support button in the top, right-hand corner of the fake anti virus software.
If a potential victim clicks on the online support button they are brought to a live support chat session, with a REAL person. The authors of Live PC Care antivirus have taken advantage of a legitimate freeware live chat system called LiveZilla. This system allows Live PC Care victims to chat online with so-called “support agents”.
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