Where do you contact Microsoft Support, if you face problems relating to Windows, Office or any other Microsoft software or service? This post will list down some useful resource links, phone numbers and email ID.
Microsoft offers support to all customers using its products – and this takes different forms.
- Microsoft Customer Service and Support is available to help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions
- Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues, which you may be facing. This may include self-help support or assisted support.
To begin with you can visit this page, mention your country and select the product for which you wish to receive support.
Microsoft Support Phone Number
You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:
- In the USA, (800) MICROSOFT (642-7676)
- In Canada, call (877)568-2495
- In India, contact 0008004402130
- In UK, contact 0800 026 03 30
You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, its a good idea to keep the name and version of the product you are using, the product identification number or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.
Microsoft Support Chat
You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support.
You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.
Email Microsoft Support
If the Customer Service Agent is offline and if you have any general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.
Useful Help & Resource Links
The Microsoft Support Official Twitter Account is @MicrosoftHelps.
If you need paid support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help you resolve your issues.
Support for OEM products
If the question pertains to OEM products which you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:
- Computer Manufacturers’ Contact Information
- Computer Manufacturers’ Support Phone Numbers and Websites.
But If you purchased a Signature PC from the Microsoft Store, you may call 877-696-7786.
You may want to read these links which may help you when seeking help and support from Microsoft:
- Microsoft Support Diagnostic Tool in Windows 7 | 8, is used by Microsoft Support to help diagnose Windows problems.
- The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
- Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.
Remember, Microsoft will never contact you on their own, for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Never give out any details or access to your computer.