Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links

Where do you contact Microsoft Support, if you face problems relating to Windows, Office or any other Microsoft software or service? This post will list down some useful resource links, phone numbers and email ID.


Microsoft Support

Microsoft offers support to all customers using its products – and this takes different forms.

  1. Microsoft Customer Service and Support is available to help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions
  2. Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues, which you may be facing. This may include self-help support or assisted support.

To begin with you can visit this page, mention your country and select the product for which you wish to receive support.

Windows 10 users can use the Contact Support app.

Microsoft Support Phone Number

You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:

  • In the USA, (800) MICROSOFT (642-7676)
  • In Canada, call (877)568-2495
  • In India, contact 0008004402130
  • In UK, contact 0800 026 03 30

You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, its a good idea to keep the name and version of the product you are using, the product identification number or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.

Microsoft Support Chat

You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support.

You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.

Email Microsoft Support

If the Customer Service Agent is offline and if you have any  general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.

Useful Help & Resource Links

If you need solutions and are willing to search for them, you can do so here on Microsoft Support. Sure, you will always find a lot of tips and troubleshooting tutorials for Windows, here on TWC too.

The Microsoft Support Official Twitter Account is @MicrosoftHelps.

If you need paid support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help you resolve your issues.

Support for OEM products

If the question pertains to OEM products which you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:

But If you purchased a Signature PC from the Microsoft Store, you may call 877-696-7786.

You may want to read these links which may help you when seeking help and support from Microsoft:

  1. Microsoft Support Diagnostic Tool in Windows 10 / 8 / 7, is used by Microsoft Support to help diagnose Windows problems.
  2. The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
  3. Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.

Remember, Microsoft will never contact you on their own, for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Never give out any details or access to your computer.

This post will interest you if you ever need to give Microsoft feedback about some of its products and services.

Posted by on , in Category General with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware.
  • Diane P Morin

    I have a Toshiba laptop with Windows 7. I have two problems: #1 The plug-ins I need for certain web pages keep crashing, I have no idea how to fix these.
    #2 Java keeps sending me an update note but when I go to the program, I can never download it!

  • mao

    I have a dell laptop with windows when i try to re-start the system it does’nt let me in..can u help me?

  • mao

    hi…diane p morin..
    the best things u hv to do is shut down the system and restart again..

  • Mical Goodwin

    someone is claiming to be from microsoft and wanted my ip (564564321) they had said that my computer was calling them with an error .

  • Anand Khanse

    Ignore them and do not give them any information whatsoever. :)

  • Bah

    make them boot into your virtual machine and enjoy the fun

  • Jeanine

    Hello !
    I a laptop with windows vista home premium, and I have this problem and I tried tuneup utilities 2009 and system restore.

    Runtime Error!

    Program C:Program Files…
    An application has made an attempt to load the C runtime library
    Please contact the application’s support team more information.

    thank you !

  • chandrasekaran

    internet explore automatic close open the particular website

  • Peggy Maddox

    Microsoft has shut me out of my email account and I finally got a number to call and I got someone who hung up on me and then i went to someone I couldn’t understand. I have done everything suggested on the account and it still won’t let back in. Frustrating!!!!!

  • Manohar Naidu

    I have a HP Laptop with original os Windows7 Home Basic 64 bit now i want to upgrade from 7 to windows 8.1 how to upgrade ,i already hava a preloaded os home basic if i want to upgrade to 8 any payment of money charged or not help me

  • april

    ok my dad today got this call and hung up on them. He then called Microsoft and they took over his computer and charged him $400 to clean up his computer and a 5 year contract. Again he called I feel he may of called a fake number does this sound legit??

  • Anand Khanse

    Sounds fake.

  • Cheyenne

    Hello, i want to issue a complaint for not being able to talk to an actual person. Can i please have a number that doesnt connect me too a robot? Thanks.

  • Tr?n M?nh


  • Tr?n M?nh

    Help code active

  • cathy smith

    Hello, Get Premium help from computer geeks,
    Call 1800 924 4927 now and connect to the technician instantly

  • tobi

    pls i need window id activation code

  • loiseau thiery


  • Nash

    Printer Icon keep on Missing in Devices & Printer. Win 8
    already disable firewall and antivirus program


  • Moses Kipkemboi

    I bough a hp 15-r001sia laptop running windows 8. The problem is, it cant play pc games. I have tried downloading graphics addapter but the problem isn’t solve.
    Anyone who knows what might be the problem pleas step ahead and help me.
    contact me at;

  • Yokoo Sparo


  • Aman

    i have dell desktop with windows 7. i have one problem my computer local disk symbol is red signal

  • Rob

    I have a microsoft wireless 5000 mouse. I need help downloading its software.

  • Arnold

    hello , i cant get into my email , they keep telling me that my password is incorrect , but i know my password is in fact correct , how do i resolve this problem ? i need to get to my email , my email address is … Can you help me please ? Thanks .. Arnold ..

  • Doris Gilbert

    microsoft does not provide an email address so I can contact them by email. Its easier for me to do so then to call. I Prefer it that way, why is it that microsoft wont allowed us to email them?

  • Anand Khanse

    You could use the form provided by them. It has been mentioned above.

  • Doris Gilbert

    I can not find any forum above? All I can see is, links to so called answers.. I have searched for hours for an email and a forum. can you (since you can view this forum) show me here where it is at? (cut n paste)

  • Anand Khanse
  • bassam mousa


  • bassam mousa

    a problem outlook express is a outbox mail

  • taralainee

    I have a Toshiba Satellite L75D-A7280 that is running Windows 8. I set up a pin # to log on to my system. I also installed a password manager which encrypted ALL my passwords, but mainly my live account has an encrypted password. Someone went on my computer and eliminated the pin # option. Now it keeps asking me for the password (which is encrypted) and I can no longer log on to my laptop, or my e-mail, or my alternate e-mail, or any other account! help! How can I restore the pin # option???


    I lost some very important contact a few years ago when live was introduced. How can i get them back? is it possible to at least get back one message to retain that contact?

  • Buck

    If you know your address at that time try to sign in, if you have forgotten the password you will have to go with all the rigmarole of changing it, one reason why I use Gmail


    well my email address has never change since i opened my account in 2002 so is it possible to get back that one particular
    contact i lost?

  • Buck

    Like I said I don’t know I use Gmail ask Amand on here 12 years before you bother seems rather long

  • Philip Coggin

    I need help with skype. It has deleted my user name with 600 of my clients.

  • Mathew

    I have MS Windows 8.1 FORCED ONTO ME by Automatic upgrade option of MS !!! Now the SCREEN in 8.1 MELTS in between giving the appearance i am PLAYING An APP online !!!

    I had windows 8 from Jan 2013 and this worked ok till December 3 2014, when i was forced to upgrade to 8.1 by its own self !! I had in the past year KEPT DECLINING FOR THE UPGRADE !!
    !!! WTF MS !!!
    MS Tech support is only voice and there was none for text chat too .. I could not get any email id of them if at all they have one in tech support … anyone who can help pls email

  • Anand Khanse

    Could it be malware? Please full-scan your PC with a good antivirus software

  • marty

    I cannot send or recieve emails on my outlook e-mail account…I keep getting POP 3 or SMTL server Errors…Help?

  • Dhiman Saha

    I have a Hp laptop but when I am clicking Google Crome it will start work(opening) after more than 5 to 10 minutes latter or more than that.Please help me out from the great trouble as soon as possible.

  • mj

    Beware of Internet Virus Scam: Last night, my daughter was surfing on her laptop and a site she was on gave her a sudden warning that she had gotten a virus and to contact Microsoft at a 1-800 number to solve the problem. My husband went down to look and called the number. About 10 minutes later, I head downstairs and he hands me the phone because I am the one who is more knowledgeable with computers (sad really because me in comparison……I don’t know much either). I thought he was on the phone with our service provider.
    Long story short, we gave them access to our computer, they put the fear of god into us about people getting our banking information and that we needed lots of extra security at a onetime payment of $450.00 and both our network and antivirus would be safe for 5 years guaranteed with unlimited tech support. Then, they asked me to pay by credit card. I became very nervous…..logged onto my PayPal…..then panicked and told them I would call back. But it was too late. Because they had access to my computer, they saw the credit card number. I called my bank and I cancelled my card. The bank said I was very lucky because the hackers had already verified that my credit card number was good but nothing had been put through yet. I know we did the wrong thing but it’s amazing how vulnerable you can feel when you have no clue what to do. I was lucky that it was on my daughter’s laptop that contains no personal information and not mine. So, share this with your friends and family if you can. It can happen to anyone and it happened to me last night!!! 2014-12-27

  • wendy

    will you be offering compensation to xbox 360 users for how often they cant use it. we have paid you our subscription.

  • tasha

    hi I have a hp laptop with publisher 2013 on I am trying to print of an a4 page that is split into two, however when I print the invitations are in the middle of the a4 page, how can I get them to cover the whole page

  • Raza ullah burki

    i have already installed window server 2012 R2 and now i want to install hyper-v
    i search the setup of hyper-v but i can’t find only the hyper-v setup
    plz tell me the proper send method of hyper-v tool or software

  • Shania

    I have a windows 7 laptop and for some reason the screen is black after I log onto my user, I can see the mouse and I can hear sounds just don’t see a white screen , help please!

  • Anand Khanse
  • Trevor

    i have windows 8 and everytime i try opening a app it just minimizes and wont open even the store

  • Trevor

    I have windows 8 on my laptop and since i updated windows all of my apps wont open every time i try they minimize and wont open even the app store does this. How do you fix this?

  • Anand Khanse
  • 2DCube

    I bought Office Home & Office a couple of years ago, I only created a Microsoft account to download it for my Mac. Since that time the MacBook has ceased working and I don’t have the key for MSOffice. Sadly I’ve been locked out of my account because I don’t know what the password is. Having spoken to Microsoft over the telephone they keep telling me to fill in the security questions to gain access which is absurd as I don’t have any activity on that account and the bank card I used to purchase the software has since been changed for a new one. You couldn’t make it up! I’m aggrieved that I can’t gain access to my account to get the details of the Office purchase so that I can move the license to another machine! It was over £100!

  • Kapsona

    Most of my preinstalled Windows 8.1 applications are unable to access the internet, like weather, facebook, maps etc. While the pc is connected to internet and the internet explorer working normaly.

  • M.K.Akhtar

    Dear Sir,
    Good morning

    I myself Mohammed Khursheed Akhtar, working at Strategic Planning Department of King Abdulaziz University, Jeddah, We need Strategy Execution Software to install in our department which may support in the following functionalists:

    Ad hoc Analysis
    Ad hoc Reports
    Balanced Scorecards – must
    Budgets and Forecasts
    Consolidated / Roll ups
    Dashboards – must
    KPI – must
    Quantitative Analysis
    Qualitative Analysis
    Strategic Planning – must
    Work Flow management and so on.
    Could you please advise me you have any software application which serve our purpose for above mentioned functionalists listed must.

    I shall be ever grateful to you.


    Dr.Mohammad Khursheed Akhtar

    Strategic Planning Department -SPD
    Under Vice Presidency for Development
    King Abdulaziz University
    P.O.Box 80200, Jeddah 21589
    Kingdom of Saudi Arabia
    Office: + 966 640 0000 ext. 69186
    Phone: +966 501 073 490

  • steve

    my nokia phone asks me to verify email address and wants to send a code but the email address it puts up is misspelt. how do I correct it

  • ERIC

    Guys you can write to also leave your name and number. They fixed my issues on my windows, installed protection softwares for $149 and its running great. All my problems were solved.

  • ERIC

    I had the same issue.. write to leave your name n number.

  • Jason

    I have been suspended from xbox live but I haven’t done anything wrong so can you help me to be Unsuspended? Thank you

  • Pratik


  • Pratik

    i have windows 2007 and i m facing windows update issue .

  • Izzy

    My email account has been blocked for over a month now, i got advised my microsoft that i could log back in on the 24/02, its 25/02 and i still can’t get in. Help?

  • Haden

    I have a Toshiba with Windows 8, I have forgotten the password to my administor account, what do I do? PLEASE HELP

  • The Google Man

    get Google chrome xD

  • sathi

    When windows 10 update to Microsoft Lumia 535

  • Sivasankar

    i just want know shortcut key for to go front page( Ex we usually using backspace to go back page, again i want to go previous screen means front page what is shortcut for that)

    Guys Advise on this

  • Rhona

    I have Windows 8 and i accidentally deleted all my photos, and they’re not on my Recycle bin.. is there any way to I recover them? Thanks.

  • akhil

    i have purchase Microsoft Lumia 535 Dual SIM,

    only 28 days but this is not working this time pales help me

  • Anand Khanse
  • Suresh

    i had created an Domain ID,and the log got generated as 4720 at 10:42:45 am.

    And the log generated as 4726 user account is deleted at 10:42:51am
    And one more log generated as 4722 as account us enabled at 10:43:32am

    I had not deleated the ID,then how the log got generated ?
    Please help me

  • Steve

    Anyone use It tells me to contact live tech spt at 1-877-238-0436, that the web page found suspicious activity on my computer… far I can see this is not the tech spt number. Have to control-alt-delete to get out…. Any suggestions??

  • Narinder Singh

    hello, option in the 8 windows, “remove everything and reinstall windows” will also remove other drives data or not ?

  • Dibyendu Pradhan

    My self is Dibyendu. I have already purchase a
    Lumia 535 phone on 14th March-2015 but today 1st April-2015
    my phone Display is not working and i have already visit service center. They
    are take my phone and inform me that i will be get my phone after 30 days and
    also they not give any others phone for use. So this is a very poor experience
    for me. Microsoft service and there service center service is very poor.

  • Dibyendu Pradhan

    My self is Dibyendu. I have already purchase a
    Lumia 535 phone on 14th March-2015 but today 1st April-2015
    my phone Display is not working and i have already visit service center. They
    are take my phone and inform me that i will be get my phone after 30 days and
    also they not give any others phone for use. So this is a very poor experience
    for me. Microsoft service and there service center service is very poor. i want to share my experience to all my friend through Social network.

  • Subir dey

    Hello Sir, I am Block by GPEDIT.EXE…….. Now I can not open any program. Now how can I remove GPEDIT.EXE.? Plz, help me………… as soon as posible…….

  • Joe

    16 upgrades just got downloaded. Since then my computer is running on slooooow time. What happened? Can I delete the upgrades?

  • Anand Khanse
  • Muralidharan Shanthi

    Support Team,

    i m using a windows 7 professional 64 bit and also windows 8.1 in same hard drive. when windows booting there is some option which windows you want like that… By mistake, i m deleting the windows booting, Using ms config-> boot-> select windows 7-> Delete.. Now, window automatically loaded to windows 8.1. i cant find my booting menu on windows start up screen. How to recover these errors.. plz inform a solution.


  • Muhammad Imran Ali

    I have Microsoft Lumia 535 having windows 8.1 , I want to ask can I update it to the windows 10 , when available……..???

  • Taryn Robinson

    this is literally hell. i have tried every avenue to try and get support for my windows phone. this is the second time my phone has frozen up like this, as a loyal microsoft/windows user i am disgusted. apple/mac here i come. this is ridiculous

  • denise deboer

    I can not get into my account because there is no way for them to get a code to me what do you do???????

  • jay pfahl

    Hi I have windows 7 ultimate 2009 installed. When I use my computer and go to word pad in Accessories and click on open it automatically opens to the libraries/ documents page. I have another drive that all my info is on it is E, I would like this program [wordpad] when asked to open, that it show a file in drive e automatically instead of Libraries/Documents . How do I change it from where it wants to open to where I want it to open?

  • Sushwanth Reddy

    hye hello i had hp windows 7 igot problems while starting computer like windows is not ur genuine like msg plz tel me about this problem

  • Michelle Kyo

    You can try to contact Microsoft Windows Answer Desk at 866-425-8809 M-Su

    5am to 9pm PST

  • Michelle Kyo

    Microsoft Windows Answer Desk can definitely help you with your issue. Just contact them at 866-425-8809. Business hours: Mondays-Sundays 5am to 9pm PST

  • Michelle Kyo

    You can contact Microsoft for this specific issue at (855) 425-8761. They are open 24 x 7.

  • Michelle Kyo

    Microsoft Windows Answer Desk can definitely help you with your issue. Just contact them at 866-425-8809. Business hours: Mondays-Sundays 5am to 9pm PST.

  • Michelle Kyo

    Or if you want a paid support from Microsoft, you can contact Professional Support (Technical Router) and they will help you in creating a case so that a support engineer will work hand in hand with your issue. Call them at 1-800-642-7676. Most of these queue are open 5am – 9pm Pacific at minimum, 7 days a week.

  • Michelle Kyo

    Did you turn on the 2 way verification step?

  • rajesh

    I have hp laptop with 64 bit win 8 OS. I m using dongle for internet, my data pack empting very fast, even when i do not search any thing or even i donot open any browsers.

  • juzzy paul

    im having problem logging into my email dont have any second email on it just my contact number but phone number is change i provide information as much i cant on the recovery form still said not enough information

  • juzzy paul

    been trying 4 a month 2 get my email back..old email id is this email is on my google account youtube account aswell..

  • David Cassar

    my account was blocked by Microsoft citing that somebody was trying to hack it.i have filled many forms to them but they are saying that the info is not enough.I was even given 3 different codes which do not work and I cannot access my emails which are very important to me due to work and I may loose an important court case due to this fact.what can I do?????myemail is

  • Cymro Ambyth

    exactly what has happened to myself around the same time. Microsoft password recovery and it’s associated pages are not worth a cent. just cannot get any help. had to borrow somebody else’s laptop to try and get help.

  • Rajesh Shetty


  • judy bundi

    I have a window 8 sony computer the windows have shut down everything I can’t use the computer.The windows error message is onbthe screen the cursor not moving at all I need help plz.

  • Boyca Sanghvi

    I’M having an acer laptop windows8 and the problem m facing is that i m not able to download any app form the store as when ever i try , it asks for the current password that i don’t remember .
    and more over i can not even update my laptop to latest windows.
    please help,,,,,,,,,,,,,,!!!!!!!!!!

  • Ravi

    Where is Microsoft service Center in Pune I want to repair Microsoft Lumia 535 which bad phone made by Micosoft

  • Anand Khanse

    There is one on FC Road, behind the petrol pump, near Dnyaneshwar Paduka Chowk.

  • salmam

    I have a email in ps4 and when they whant to check email and he does not exist in microsft soo I want to sing up soo the tell me the email is reserved what!!?

  • Rizwan Ul-Hassan

    I am thankful to the Microsoft Team who prioritize the solutions of problems for their users. I had have a problem with Activation Code for my Lumia 710, which is resolved in few moments by the Microsoft expert rep.

  • narendra chowdary

    when i am changing date in window7 error message is coming you do not have permission to perform this task please contact your computer administrator for help
    please help!!

  • oliver4

    I have a Toshiba that is clogged by a Windows Live Mail error that is stopping all attachments all photos and all other means delivery. Can’t be fixed as non supported .

  • Ahmed

    can i reactivate windows 8 on my laptop after reinstalling windows 8 by it’s recovery drive?

  • Dharmendra Gautam

    My account has been temporarily blocked and i entered a correct mob. no. for received a verification code but verification code no receive, please help me my email id :

  • usman ghani

    i’m using win 8.1 pro on inspiron 3542 and i have a problem that my WIDOWS STORE apps have stopped working, when i start them they straight away go to upper left corner of the screen, this problem again occur when i get access from the upper left corner, please help me solve my problem ….(

  • jane torrance

    hiya, my mum cant access her store to download anything as she has forgotten her password, she’s tried everything and it’s not letting her make a new one?

  • jane torrance

    Can you email me on, please

  • arun sathesh

    hi i facing error code 8007001f, help me

  • khubaib

    i have dell inspiron 1440 and windows 8.1 pro build 9600 i want to activate my window. but when i click on activate it says that windows can not activate try again later please tell me what i do???

  • Rajendra Dube

    Hii sir good eve,

    I am rajendra dube and I want help regarding MCP provisional certificate.Actully I have done certification for Microsoft Certified Technology Specialist Window Vista 70-620 my MCP ID is 6324431 but my new employer want provisional certificate wherein there are details of Prometric center ID mark in subject date and all. The problem is the mail id and password register during exam is not accessible. How can I able to get it so that I can save my job because I show him the coloured certificate but he said I cant believe merely certificate they may be not original

  • krishnarjun rao

    Recently I purchased ASUS X205TA laptop(eeebook), it came with 32-bit Windows 8.1, I tried to run one 16-bit application, I got a message Windows need to download some files like NTVDN to run 16-bit applications, it tried some time and finally came out of the downloading process and gave message stating it could not find required files.
    Please help. Thank you.

  • Gagan Mahal

    hey …. please please please tell me how to fix the brightness issue on HP pavilion g6 i5-3210M as its really affecting my eyes .. I’ve been searching the solution almost everywhere but none of it worked. I am facing this problem since last 3 months and still I am unable to figure this out.
    Also is SMARTSAVER has anything to do with this brightness issue…
    I’ll be waiting for your reply on

  • Karen Lowrie

    Just had a phone call from an Indian lady, saying she was from Microsoft, telling me my computer is going to crash, didn’t know what she wanted as put the phone down on her, very difficult to understand, does anyone know was this a scam?

  • Anand Khanse

    Yes it was a scam. Microsoft will never call you.

  • Sohaib Ahmad

    original windows 8.1 professional was installed in my laptop but unfortunately i deleted it and installed a copy of windows and registered it by KMSPICO. Now please tell me how can i get my product key back??

  • Kay

    Have had a popup that said I had or could have a virus that could effect all my accounts. Called the number, got no satisfaction, was told they were in Oregon. Did some checking, the telephone number falls in the “Terror” rating which is very bad and was from the west coast of Africa. The number is 866-659-9301. If you have this happen and cannot find an exit, use Control, Alternate/Delete to remove the popup. If you would feel more comfortable, run a virus check to be sure.

  • Mhabubur Rahman

    I am using windows 7 professional service pack 1 original. Today I have downloaded windows 10 using
    MediaCreationToolx64 software from Microsoft website. I have selected a folder
    for the ISO file to download in D Drive. I was not in front of my PC when the
    download completes. I have seen it’s downloaded up to 87% (when I last saw).
    When I came back I did not see the download software running in my PC. I
    searched in my D drive folder for the ISO file but it was not there. I have
    also checked hidden files but the file was not there also. On the other hand my
    C drive (windows 7 setup) gets full. I thought It downloaded into my C drive
    but I did not find it there also. What can I do now? in addition, I have seen
    white color windown 10 logo in my taskbar for 1 time and its not there right

    Please help me.

  • Disapointed William

    I live on Moorea French Polynesia. Not listed on ‘Microsoft help’ page. They ask for my account and I have the e-mail right but the phone security # was changed here in Polynesia by adding two #’s on all mobile phones. This doesn’t match up with what’s on my ‘security info’ so I can’t get into my account to ask any questions. How do I contact Microsoft to regulate this problem?

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