Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links

Where do you contact Microsoft Support, if you face problems relating to Windows, Office or any other Microsoft software or service? This post will list down some useful resource links, phone numbers and email ID.


Microsoft Support

Microsoft offers support to all customers using its products – and this takes different forms.

  1. Microsoft Customer Service and Support is available to help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions
  2. Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues, which you may be facing. This may include self-help support or assisted support.

To begin with you can visit this page, mention your country and select the product for which you wish to receive support.

Microsoft Support Phone Number

You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:

  • In the USA, (800) MICROSOFT (642-7676)
  • In Canada, call (877)568-2495
  • In India, contact 0008004402130
  • In UK, contact 0800 026 03 30

You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, its a good idea to keep the name and version of the product you are using, the product identification number or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.

Microsoft Support Chat

You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support.

You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.

Email Microsoft Support

If the Customer Service Agent is offline and if you have any  general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.

Useful Help & Resource Links

If you need solutions and are willing to search for them, you can do so here on Microsoft Support. Sure, you will always find a lot of tips and troubleshooting tutorials for Windows, here on TWC too.

The Microsoft Support Official Twitter Account is @MicrosoftHelps.

If you need paid support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help you resolve your issues.

Support for OEM products

If the question pertains to OEM products which you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:

But If you purchased a Signature PC from the Microsoft Store, you may call 877-696-7786.

You may want to read these links which may help you when seeking help and support from Microsoft:

  1. Microsoft Support Diagnostic Tool in Windows 7 | 8, is used by Microsoft Support to help diagnose Windows problems.
  2. The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
  3. Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.

Remember, Microsoft will never contact you on their own, for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Never give out any details or access to your computer.

This post will interest you if you ever need to give Microsoft feedback about some of its products and services.

Posted by on , in Category General with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware. Add me on Google+.
  • Diane P Morin

    I have a Toshiba laptop with Windows 7. I have two problems: #1 The plug-ins I need for certain web pages keep crashing, I have no idea how to fix these.
    #2 Java keeps sending me an update note but when I go to the program, I can never download it!

  • mao

    I have a dell laptop with windows when i try to re-start the system it does’nt let me in..can u help me?

  • mao

    hi…diane p morin..
    the best things u hv to do is shut down the system and restart again..

  • Mical Goodwin

    someone is claiming to be from microsoft and wanted my ip (564564321) they had said that my computer was calling them with an error .

  • Anand Khanse

    Ignore them and do not give them any information whatsoever. :)

  • Bah

    make them boot into your virtual machine and enjoy the fun

  • Jeanine

    Hello !
    I a laptop with windows vista home premium, and I have this problem and I tried tuneup utilities 2009 and system restore.

    Runtime Error!

    Program C:Program Files…
    An application has made an attempt to load the C runtime library
    Please contact the application’s support team more information.

    thank you !

  • chandrasekaran

    internet explore automatic close open the particular website

  • Peggy Maddox

    Microsoft has shut me out of my email account and I finally got a number to call and I got someone who hung up on me and then i went to someone I couldn’t understand. I have done everything suggested on the account and it still won’t let back in. Frustrating!!!!!

  • Manohar Naidu

    I have a HP Laptop with original os Windows7 Home Basic 64 bit now i want to upgrade from 7 to windows 8.1 how to upgrade ,i already hava a preloaded os home basic if i want to upgrade to 8 any payment of money charged or not help me

  • april

    ok my dad today got this call and hung up on them. He then called Microsoft and they took over his computer and charged him $400 to clean up his computer and a 5 year contract. Again he called I feel he may of called a fake number does this sound legit??

  • Anand Khanse

    Sounds fake.

  • Cheyenne

    Hello, i want to issue a complaint for not being able to talk to an actual person. Can i please have a number that doesnt connect me too a robot? Thanks.

  • Tr?n M?nh


  • Tr?n M?nh

    Help code active

  • cathy smith

    Hello, Get Premium help from computer geeks,
    Call 1800 924 4927 now and connect to the technician instantly

  • tobi

    pls i need window id activation code

  • loiseau thiery


  • Nash

    Printer Icon keep on Missing in Devices & Printer. Win 8
    already disable firewall and antivirus program


  • Moses Kipkemboi

    I bough a hp 15-r001sia laptop running windows 8. The problem is, it cant play pc games. I have tried downloading graphics addapter but the problem isn’t solve.
    Anyone who knows what might be the problem pleas step ahead and help me.
    contact me at;

  • Yokoo Sparo


  • Aman

    i have dell desktop with windows 7. i have one problem my computer local disk symbol is red signal

  • Rob

    I have a microsoft wireless 5000 mouse. I need help downloading its software.

  • Arnold

    hello , i cant get into my email , they keep telling me that my password is incorrect , but i know my password is in fact correct , how do i resolve this problem ? i need to get to my email , my email address is … Can you help me please ? Thanks .. Arnold ..

  • Doris Gilbert

    microsoft does not provide an email address so I can contact them by email. Its easier for me to do so then to call. I Prefer it that way, why is it that microsoft wont allowed us to email them?

  • Anand Khanse

    You could use the form provided by them. It has been mentioned above.

  • Doris Gilbert

    I can not find any forum above? All I can see is, links to so called answers.. I have searched for hours for an email and a forum. can you (since you can view this forum) show me here where it is at? (cut n paste)

  • Anand Khanse
  • bassam mousa


  • bassam mousa

    a problem outlook express is a outbox mail

  • taralainee

    I have a Toshiba Satellite L75D-A7280 that is running Windows 8. I set up a pin # to log on to my system. I also installed a password manager which encrypted ALL my passwords, but mainly my live account has an encrypted password. Someone went on my computer and eliminated the pin # option. Now it keeps asking me for the password (which is encrypted) and I can no longer log on to my laptop, or my e-mail, or my alternate e-mail, or any other account! help! How can I restore the pin # option???


    I lost some very important contact a few years ago when live was introduced. How can i get them back? is it possible to at least get back one message to retain that contact?

  • Buck

    If you know your address at that time try to sign in, if you have forgotten the password you will have to go with all the rigmarole of changing it, one reason why I use Gmail


    well my email address has never change since i opened my account in 2002 so is it possible to get back that one particular
    contact i lost?

  • Buck

    Like I said I don’t know I use Gmail ask Amand on here 12 years before you bother seems rather long

  • Philip Coggin

    I need help with skype. It has deleted my user name with 600 of my clients.

  • Mathew

    I have MS Windows 8.1 FORCED ONTO ME by Automatic upgrade option of MS !!! Now the SCREEN in 8.1 MELTS in between giving the appearance i am PLAYING An APP online !!!

    I had windows 8 from Jan 2013 and this worked ok till December 3 2014, when i was forced to upgrade to 8.1 by its own self !! I had in the past year KEPT DECLINING FOR THE UPGRADE !!
    !!! WTF MS !!!
    MS Tech support is only voice and there was none for text chat too .. I could not get any email id of them if at all they have one in tech support … anyone who can help pls email

  • Anand Khanse

    Could it be malware? Please full-scan your PC with a good antivirus software

  • marty

    I cannot send or recieve emails on my outlook e-mail account…I keep getting POP 3 or SMTL server Errors…Help?

  • Dhiman Saha

    I have a Hp laptop but when I am clicking Google Crome it will start work(opening) after more than 5 to 10 minutes latter or more than that.Please help me out from the great trouble as soon as possible.

  • mj

    Beware of Internet Virus Scam: Last night, my daughter was surfing on her laptop and a site she was on gave her a sudden warning that she had gotten a virus and to contact Microsoft at a 1-800 number to solve the problem. My husband went down to look and called the number. About 10 minutes later, I head downstairs and he hands me the phone because I am the one who is more knowledgeable with computers (sad really because me in comparison……I don’t know much either). I thought he was on the phone with our service provider.
    Long story short, we gave them access to our computer, they put the fear of god into us about people getting our banking information and that we needed lots of extra security at a onetime payment of $450.00 and both our network and antivirus would be safe for 5 years guaranteed with unlimited tech support. Then, they asked me to pay by credit card. I became very nervous…..logged onto my PayPal…..then panicked and told them I would call back. But it was too late. Because they had access to my computer, they saw the credit card number. I called my bank and I cancelled my card. The bank said I was very lucky because the hackers had already verified that my credit card number was good but nothing had been put through yet. I know we did the wrong thing but it’s amazing how vulnerable you can feel when you have no clue what to do. I was lucky that it was on my daughter’s laptop that contains no personal information and not mine. So, share this with your friends and family if you can. It can happen to anyone and it happened to me last night!!! 2014-12-27

  • wendy

    will you be offering compensation to xbox 360 users for how often they cant use it. we have paid you our subscription.

  • tasha

    hi I have a hp laptop with publisher 2013 on I am trying to print of an a4 page that is split into two, however when I print the invitations are in the middle of the a4 page, how can I get them to cover the whole page

  • Raza ullah burki

    i have already installed window server 2012 R2 and now i want to install hyper-v
    i search the setup of hyper-v but i can’t find only the hyper-v setup
    plz tell me the proper send method of hyper-v tool or software

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