Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links

Where do you contact Microsoft Support, if you face problems relating to Windows, Office or any other Microsoft software or service? This post will list down some useful resource links, phone numbers and email ID.


Microsoft Support

Microsoft offers support to all customers using its products – and this takes different forms.

  1. Microsoft Customer Service and Support is available to help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions
  2. Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues, which you may be facing. This may include self-help support or assisted support.

To begin with you can visit this page, mention your country and select the product for which you wish to receive support.

Windows 10 users can use the Contact Support app.

Microsoft Support Phone Number

You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:

  • In the USA, (800) MICROSOFT (642-7676)
  • In Canada, call (877)568-2495
  • In India, contact 0008004402130
  • In UK, contact 0800 026 03 30

You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, its a good idea to keep the name and version of the product you are using, the product identification number or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.

Microsoft Support Chat

You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support.

You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.

Email Microsoft Support

If the Customer Service Agent is offline and if you have any  general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.

Useful Help & Resource Links

If you need solutions and are willing to search for them, you can do so here on Microsoft Support. Sure, you will always find a lot of tips and troubleshooting tutorials for Windows, here on TWC too.

The Microsoft Support Official Twitter Account is @MicrosoftHelps.

If you need paid support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help you resolve your issues.

Support for OEM products

If the question pertains to OEM products which you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:

But If you purchased a Signature PC from the Microsoft Store, you may call 877-696-7786.

Windows 10 Support

Microsoft has made it easier for Windows 10 users to contact Support if you face any problems while using the new OS. See how to use the Contact Support app.

You may want to read these links which may help you when seeking help and support from Microsoft:

  1. Microsoft Support Diagnostic Tool in Windows 10 / 8 / 7, is used by Microsoft Support to help diagnose Windows problems.
  2. The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
  3. Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.

Remember, Microsoft will never contact you on their own, for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Never give out any details or access to your computer.

This post will interest you if you ever need to give Microsoft feedback about some of its products and services.

Posted by on , in Category General with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.
  • Diane P Morin

    I have a Toshiba laptop with Windows 7. I have two problems: #1 The plug-ins I need for certain web pages keep crashing, I have no idea how to fix these.
    #2 Java keeps sending me an update note but when I go to the program, I can never download it!

  • mao

    I have a dell laptop with windows when i try to re-start the system it does’nt let me in..can u help me?

  • mao

    hi…diane p morin..
    the best things u hv to do is shut down the system and restart again..

  • Mical Goodwin

    someone is claiming to be from microsoft and wanted my ip (564564321) they had said that my computer was calling them with an error .

  • Anand Khanse

    Ignore them and do not give them any information whatsoever. :)

  • Bah

    make them boot into your virtual machine and enjoy the fun

  • Jeanine

    Hello !
    I a laptop with windows vista home premium, and I have this problem and I tried tuneup utilities 2009 and system restore.

    Runtime Error!

    Program C:Program Files…
    An application has made an attempt to load the C runtime library
    Please contact the application’s support team more information.

    thank you !

  • chandrasekaran

    internet explore automatic close open the particular website

  • Peggy Maddox

    Microsoft has shut me out of my email account and I finally got a number to call and I got someone who hung up on me and then i went to someone I couldn’t understand. I have done everything suggested on the account and it still won’t let back in. Frustrating!!!!!

  • Manohar Naidu

    I have a HP Laptop with original os Windows7 Home Basic 64 bit now i want to upgrade from 7 to windows 8.1 how to upgrade ,i already hava a preloaded os home basic if i want to upgrade to 8 any payment of money charged or not help me

  • april

    ok my dad today got this call and hung up on them. He then called Microsoft and they took over his computer and charged him $400 to clean up his computer and a 5 year contract. Again he called I feel he may of called a fake number does this sound legit??

  • Anand Khanse

    Sounds fake.

  • Cheyenne

    Hello, i want to issue a complaint for not being able to talk to an actual person. Can i please have a number that doesnt connect me too a robot? Thanks.

  • Tr?n M?nh


  • Tr?n M?nh

    Help code active

  • cathy smith

    Hello, Get Premium help from computer geeks,
    Call 1800 924 4927 now and connect to the technician instantly

  • tobi

    pls i need window id activation code

  • loiseau thiery


  • Nash

    Printer Icon keep on Missing in Devices & Printer. Win 8
    already disable firewall and antivirus program


  • Moses Kipkemboi

    I bough a hp 15-r001sia laptop running windows 8. The problem is, it cant play pc games. I have tried downloading graphics addapter but the problem isn’t solve.
    Anyone who knows what might be the problem pleas step ahead and help me.
    contact me at;

  • Yokoo Sparo


  • Aman

    i have dell desktop with windows 7. i have one problem my computer local disk symbol is red signal

  • Rob

    I have a microsoft wireless 5000 mouse. I need help downloading its software.

  • Arnold

    hello , i cant get into my email , they keep telling me that my password is incorrect , but i know my password is in fact correct , how do i resolve this problem ? i need to get to my email , my email address is … Can you help me please ? Thanks .. Arnold ..

  • Doris Gilbert

    microsoft does not provide an email address so I can contact them by email. Its easier for me to do so then to call. I Prefer it that way, why is it that microsoft wont allowed us to email them?

  • Anand Khanse

    You could use the form provided by them. It has been mentioned above.

  • Doris Gilbert

    I can not find any forum above? All I can see is, links to so called answers.. I have searched for hours for an email and a forum. can you (since you can view this forum) show me here where it is at? (cut n paste)

  • Anand Khanse
  • bassam mousa


  • bassam mousa

    a problem outlook express is a outbox mail

  • taralainee

    I have a Toshiba Satellite L75D-A7280 that is running Windows 8. I set up a pin # to log on to my system. I also installed a password manager which encrypted ALL my passwords, but mainly my live account has an encrypted password. Someone went on my computer and eliminated the pin # option. Now it keeps asking me for the password (which is encrypted) and I can no longer log on to my laptop, or my e-mail, or my alternate e-mail, or any other account! help! How can I restore the pin # option???


    I lost some very important contact a few years ago when live was introduced. How can i get them back? is it possible to at least get back one message to retain that contact?

  • Buck

    If you know your address at that time try to sign in, if you have forgotten the password you will have to go with all the rigmarole of changing it, one reason why I use Gmail


    well my email address has never change since i opened my account in 2002 so is it possible to get back that one particular
    contact i lost?

  • Buck

    Like I said I don’t know I use Gmail ask Amand on here 12 years before you bother seems rather long

  • Philip Coggin

    I need help with skype. It has deleted my user name with 600 of my clients.

  • Mathew

    I have MS Windows 8.1 FORCED ONTO ME by Automatic upgrade option of MS !!! Now the SCREEN in 8.1 MELTS in between giving the appearance i am PLAYING An APP online !!!

    I had windows 8 from Jan 2013 and this worked ok till December 3 2014, when i was forced to upgrade to 8.1 by its own self !! I had in the past year KEPT DECLINING FOR THE UPGRADE !!
    !!! WTF MS !!!
    MS Tech support is only voice and there was none for text chat too .. I could not get any email id of them if at all they have one in tech support … anyone who can help pls email

  • Anand Khanse

    Could it be malware? Please full-scan your PC with a good antivirus software

  • marty

    I cannot send or recieve emails on my outlook e-mail account…I keep getting POP 3 or SMTL server Errors…Help?

  • Dhiman Saha

    I have a Hp laptop but when I am clicking Google Crome it will start work(opening) after more than 5 to 10 minutes latter or more than that.Please help me out from the great trouble as soon as possible.

  • mj

    Beware of Internet Virus Scam: Last night, my daughter was surfing on her laptop and a site she was on gave her a sudden warning that she had gotten a virus and to contact Microsoft at a 1-800 number to solve the problem. My husband went down to look and called the number. About 10 minutes later, I head downstairs and he hands me the phone because I am the one who is more knowledgeable with computers (sad really because me in comparison……I don’t know much either). I thought he was on the phone with our service provider.
    Long story short, we gave them access to our computer, they put the fear of god into us about people getting our banking information and that we needed lots of extra security at a onetime payment of $450.00 and both our network and antivirus would be safe for 5 years guaranteed with unlimited tech support. Then, they asked me to pay by credit card. I became very nervous…..logged onto my PayPal…..then panicked and told them I would call back. But it was too late. Because they had access to my computer, they saw the credit card number. I called my bank and I cancelled my card. The bank said I was very lucky because the hackers had already verified that my credit card number was good but nothing had been put through yet. I know we did the wrong thing but it’s amazing how vulnerable you can feel when you have no clue what to do. I was lucky that it was on my daughter’s laptop that contains no personal information and not mine. So, share this with your friends and family if you can. It can happen to anyone and it happened to me last night!!! 2014-12-27

  • wendy

    will you be offering compensation to xbox 360 users for how often they cant use it. we have paid you our subscription.

  • tasha

    hi I have a hp laptop with publisher 2013 on I am trying to print of an a4 page that is split into two, however when I print the invitations are in the middle of the a4 page, how can I get them to cover the whole page

  • Raza ullah burki

    i have already installed window server 2012 R2 and now i want to install hyper-v
    i search the setup of hyper-v but i can’t find only the hyper-v setup
    plz tell me the proper send method of hyper-v tool or software

  • Shania

    I have a windows 7 laptop and for some reason the screen is black after I log onto my user, I can see the mouse and I can hear sounds just don’t see a white screen , help please!

  • Anand Khanse
  • Trevor

    i have windows 8 and everytime i try opening a app it just minimizes and wont open even the store

  • Trevor

    I have windows 8 on my laptop and since i updated windows all of my apps wont open every time i try they minimize and wont open even the app store does this. How do you fix this?

  • Anand Khanse
  • 2DCube

    I bought Office Home & Office a couple of years ago, I only created a Microsoft account to download it for my Mac. Since that time the MacBook has ceased working and I don’t have the key for MSOffice. Sadly I’ve been locked out of my account because I don’t know what the password is. Having spoken to Microsoft over the telephone they keep telling me to fill in the security questions to gain access which is absurd as I don’t have any activity on that account and the bank card I used to purchase the software has since been changed for a new one. You couldn’t make it up! I’m aggrieved that I can’t gain access to my account to get the details of the Office purchase so that I can move the license to another machine! It was over £100!

  • Kapsona

    Most of my preinstalled Windows 8.1 applications are unable to access the internet, like weather, facebook, maps etc. While the pc is connected to internet and the internet explorer working normaly.

  • M.K.Akhtar

    Dear Sir,
    Good morning

    I myself Mohammed Khursheed Akhtar, working at Strategic Planning Department of King Abdulaziz University, Jeddah, We need Strategy Execution Software to install in our department which may support in the following functionalists:

    Ad hoc Analysis
    Ad hoc Reports
    Balanced Scorecards – must
    Budgets and Forecasts
    Consolidated / Roll ups
    Dashboards – must
    KPI – must
    Quantitative Analysis
    Qualitative Analysis
    Strategic Planning – must
    Work Flow management and so on.
    Could you please advise me you have any software application which serve our purpose for above mentioned functionalists listed must.

    I shall be ever grateful to you.


    Dr.Mohammad Khursheed Akhtar

    Strategic Planning Department -SPD
    Under Vice Presidency for Development
    King Abdulaziz University
    P.O.Box 80200, Jeddah 21589
    Kingdom of Saudi Arabia
    Office: + 966 640 0000 ext. 69186
    Phone: +966 501 073 490

  • steve

    my nokia phone asks me to verify email address and wants to send a code but the email address it puts up is misspelt. how do I correct it

  • ERIC

    Guys you can write to also leave your name and number. They fixed my issues on my windows, installed protection softwares for $149 and its running great. All my problems were solved.

  • ERIC

    I had the same issue.. write to leave your name n number.

  • Jason

    I have been suspended from xbox live but I haven’t done anything wrong so can you help me to be Unsuspended? Thank you

  • Pratik


  • Pratik

    i have windows 2007 and i m facing windows update issue .

  • Izzy

    My email account has been blocked for over a month now, i got advised my microsoft that i could log back in on the 24/02, its 25/02 and i still can’t get in. Help?

  • Haden

    I have a Toshiba with Windows 8, I have forgotten the password to my administor account, what do I do? PLEASE HELP

  • The Google Man

    get Google chrome xD

  • sathi

    When windows 10 update to Microsoft Lumia 535

  • Sivasankar

    i just want know shortcut key for to go front page( Ex we usually using backspace to go back page, again i want to go previous screen means front page what is shortcut for that)

    Guys Advise on this

  • Rhona

    I have Windows 8 and i accidentally deleted all my photos, and they’re not on my Recycle bin.. is there any way to I recover them? Thanks.

  • akhil

    i have purchase Microsoft Lumia 535 Dual SIM,

    only 28 days but this is not working this time pales help me

  • Anand Khanse
  • Suresh

    i had created an Domain ID,and the log got generated as 4720 at 10:42:45 am.

    And the log generated as 4726 user account is deleted at 10:42:51am
    And one more log generated as 4722 as account us enabled at 10:43:32am

    I had not deleated the ID,then how the log got generated ?
    Please help me

  • Steve

    Anyone use It tells me to contact live tech spt at 1-877-238-0436, that the web page found suspicious activity on my computer… far I can see this is not the tech spt number. Have to control-alt-delete to get out…. Any suggestions??

  • Narinder Singh

    hello, option in the 8 windows, “remove everything and reinstall windows” will also remove other drives data or not ?

  • Dibyendu Pradhan

    My self is Dibyendu. I have already purchase a
    Lumia 535 phone on 14th March-2015 but today 1st April-2015
    my phone Display is not working and i have already visit service center. They
    are take my phone and inform me that i will be get my phone after 30 days and
    also they not give any others phone for use. So this is a very poor experience
    for me. Microsoft service and there service center service is very poor.

  • Dibyendu Pradhan

    My self is Dibyendu. I have already purchase a
    Lumia 535 phone on 14th March-2015 but today 1st April-2015
    my phone Display is not working and i have already visit service center. They
    are take my phone and inform me that i will be get my phone after 30 days and
    also they not give any others phone for use. So this is a very poor experience
    for me. Microsoft service and there service center service is very poor. i want to share my experience to all my friend through Social network.

  • Subir dey

    Hello Sir, I am Block by GPEDIT.EXE…….. Now I can not open any program. Now how can I remove GPEDIT.EXE.? Plz, help me………… as soon as posible…….

  • Joe

    16 upgrades just got downloaded. Since then my computer is running on slooooow time. What happened? Can I delete the upgrades?

  • Anand Khanse
  • Muralidharan Shanthi

    Support Team,

    i m using a windows 7 professional 64 bit and also windows 8.1 in same hard drive. when windows booting there is some option which windows you want like that… By mistake, i m deleting the windows booting, Using ms config-> boot-> select windows 7-> Delete.. Now, window automatically loaded to windows 8.1. i cant find my booting menu on windows start up screen. How to recover these errors.. plz inform a solution.


  • Muhammad Imran Ali

    I have Microsoft Lumia 535 having windows 8.1 , I want to ask can I update it to the windows 10 , when available……..???

  • Taryn Robinson

    this is literally hell. i have tried every avenue to try and get support for my windows phone. this is the second time my phone has frozen up like this, as a loyal microsoft/windows user i am disgusted. apple/mac here i come. this is ridiculous

  • denise deboer

    I can not get into my account because there is no way for them to get a code to me what do you do???????

  • jay pfahl

    Hi I have windows 7 ultimate 2009 installed. When I use my computer and go to word pad in Accessories and click on open it automatically opens to the libraries/ documents page. I have another drive that all my info is on it is E, I would like this program [wordpad] when asked to open, that it show a file in drive e automatically instead of Libraries/Documents . How do I change it from where it wants to open to where I want it to open?

  • Sushwanth Reddy

    hye hello i had hp windows 7 igot problems while starting computer like windows is not ur genuine like msg plz tel me about this problem

  • Michelle Kyo

    You can try to contact Microsoft Windows Answer Desk at 866-425-8809 M-Su

    5am to 9pm PST

  • Michelle Kyo

    Microsoft Windows Answer Desk can definitely help you with your issue. Just contact them at 866-425-8809. Business hours: Mondays-Sundays 5am to 9pm PST

  • Michelle Kyo

    You can contact Microsoft for this specific issue at (855) 425-8761. They are open 24 x 7.

  • Michelle Kyo

    Microsoft Windows Answer Desk can definitely help you with your issue. Just contact them at 866-425-8809. Business hours: Mondays-Sundays 5am to 9pm PST.

  • Michelle Kyo

    Or if you want a paid support from Microsoft, you can contact Professional Support (Technical Router) and they will help you in creating a case so that a support engineer will work hand in hand with your issue. Call them at 1-800-642-7676. Most of these queue are open 5am – 9pm Pacific at minimum, 7 days a week.

  • Michelle Kyo

    Did you turn on the 2 way verification step?

  • rajesh

    I have hp laptop with 64 bit win 8 OS. I m using dongle for internet, my data pack empting very fast, even when i do not search any thing or even i donot open any browsers.

  • juzzy paul

    im having problem logging into my email dont have any second email on it just my contact number but phone number is change i provide information as much i cant on the recovery form still said not enough information

  • juzzy paul

    been trying 4 a month 2 get my email back..old email id is this email is on my google account youtube account aswell..

  • David Cassar

    my account was blocked by Microsoft citing that somebody was trying to hack it.i have filled many forms to them but they are saying that the info is not enough.I was even given 3 different codes which do not work and I cannot access my emails which are very important to me due to work and I may loose an important court case due to this fact.what can I do?????myemail is

  • Cymro Ambyth

    exactly what has happened to myself around the same time. Microsoft password recovery and it’s associated pages are not worth a cent. just cannot get any help. had to borrow somebody else’s laptop to try and get help.

  • Rajesh Shetty


  • judy bundi

    I have a window 8 sony computer the windows have shut down everything I can’t use the computer.The windows error message is onbthe screen the cursor not moving at all I need help plz.

  • Boyca Sanghvi

    I’M having an acer laptop windows8 and the problem m facing is that i m not able to download any app form the store as when ever i try , it asks for the current password that i don’t remember .
    and more over i can not even update my laptop to latest windows.
    please help,,,,,,,,,,,,,,!!!!!!!!!!

  • Ravi

    Where is Microsoft service Center in Pune I want to repair Microsoft Lumia 535 which bad phone made by Micosoft

  • Anand Khanse

    There is one on FC Road, behind the petrol pump, near Dnyaneshwar Paduka Chowk.

  • salmam

    I have a email in ps4 and when they whant to check email and he does not exist in microsft soo I want to sing up soo the tell me the email is reserved what!!?

  • Rizwan Ul-Hassan

    I am thankful to the Microsoft Team who prioritize the solutions of problems for their users. I had have a problem with Activation Code for my Lumia 710, which is resolved in few moments by the Microsoft expert rep.

  • narendra chowdary

    when i am changing date in window7 error message is coming you do not have permission to perform this task please contact your computer administrator for help
    please help!!

  • oliver4

    I have a Toshiba that is clogged by a Windows Live Mail error that is stopping all attachments all photos and all other means delivery. Can’t be fixed as non supported .

  • Ahmed

    can i reactivate windows 8 on my laptop after reinstalling windows 8 by it’s recovery drive?

  • Dharmendra Gautam

    My account has been temporarily blocked and i entered a correct mob. no. for received a verification code but verification code no receive, please help me my email id :

  • usman ghani

    i’m using win 8.1 pro on inspiron 3542 and i have a problem that my WIDOWS STORE apps have stopped working, when i start them they straight away go to upper left corner of the screen, this problem again occur when i get access from the upper left corner, please help me solve my problem ….(

  • jane torrance

    hiya, my mum cant access her store to download anything as she has forgotten her password, she’s tried everything and it’s not letting her make a new one?

  • jane torrance

    Can you email me on, please

  • arun sathesh

    hi i facing error code 8007001f, help me

  • khubaib

    i have dell inspiron 1440 and windows 8.1 pro build 9600 i want to activate my window. but when i click on activate it says that windows can not activate try again later please tell me what i do???

  • Rajendra Dube

    Hii sir good eve,

    I am rajendra dube and I want help regarding MCP provisional certificate.Actully I have done certification for Microsoft Certified Technology Specialist Window Vista 70-620 my MCP ID is 6324431 but my new employer want provisional certificate wherein there are details of Prometric center ID mark in subject date and all. The problem is the mail id and password register during exam is not accessible. How can I able to get it so that I can save my job because I show him the coloured certificate but he said I cant believe merely certificate they may be not original

  • krishnarjun rao

    Recently I purchased ASUS X205TA laptop(eeebook), it came with 32-bit Windows 8.1, I tried to run one 16-bit application, I got a message Windows need to download some files like NTVDN to run 16-bit applications, it tried some time and finally came out of the downloading process and gave message stating it could not find required files.
    Please help. Thank you.

  • Gagan Mahal

    hey …. please please please tell me how to fix the brightness issue on HP pavilion g6 i5-3210M as its really affecting my eyes .. I’ve been searching the solution almost everywhere but none of it worked. I am facing this problem since last 3 months and still I am unable to figure this out.
    Also is SMARTSAVER has anything to do with this brightness issue…
    I’ll be waiting for your reply on

  • Karen Lowrie

    Just had a phone call from an Indian lady, saying she was from Microsoft, telling me my computer is going to crash, didn’t know what she wanted as put the phone down on her, very difficult to understand, does anyone know was this a scam?

  • Anand Khanse

    Yes it was a scam. Microsoft will never call you.

  • Sohaib Ahmad

    original windows 8.1 professional was installed in my laptop but unfortunately i deleted it and installed a copy of windows and registered it by KMSPICO. Now please tell me how can i get my product key back??

  • Kay

    Have had a popup that said I had or could have a virus that could effect all my accounts. Called the number, got no satisfaction, was told they were in Oregon. Did some checking, the telephone number falls in the “Terror” rating which is very bad and was from the west coast of Africa. The number is 866-659-9301. If you have this happen and cannot find an exit, use Control, Alternate/Delete to remove the popup. If you would feel more comfortable, run a virus check to be sure.

  • Mhabubur Rahman

    I am using windows 7 professional service pack 1 original. Today I have downloaded windows 10 using
    MediaCreationToolx64 software from Microsoft website. I have selected a folder
    for the ISO file to download in D Drive. I was not in front of my PC when the
    download completes. I have seen it’s downloaded up to 87% (when I last saw).
    When I came back I did not see the download software running in my PC. I
    searched in my D drive folder for the ISO file but it was not there. I have
    also checked hidden files but the file was not there also. On the other hand my
    C drive (windows 7 setup) gets full. I thought It downloaded into my C drive
    but I did not find it there also. What can I do now? in addition, I have seen
    white color windown 10 logo in my taskbar for 1 time and its not there right

    Please help me.

  • Disapointed William

    I live on Moorea French Polynesia. Not listed on ‘Microsoft help’ page. They ask for my account and I have the e-mail right but the phone security # was changed here in Polynesia by adding two #’s on all mobile phones. This doesn’t match up with what’s on my ‘security info’ so I can’t get into my account to ask any questions. How do I contact Microsoft to regulate this problem?

  • XaVier

    boot to SAFE-MODE. When LOGO appears press f8 to logon safe mode then go to to device manger, Then check display adapter…

  • donna shimminger

    I HAVE A TOSHIBA i5 SATILITE CORE SOMETHING…but anyway. my email is
    I want it not to show my name when I send emails. I just want the cleovanni23@outlookk to show. How to I keep it from showing my first and last NAME? HELP please

  • mohammed sabir

    i have a dell laptop with window 7.i want to reinstall the window but my window product key is lost. what i can do? please tell me any solution. nd how to find product key?

  • sumerjit paintal

    Windows 10 upgrade has ruined my computer.first the screen fiickered and then the system went dead.

  • Pat

    Windows 10 installed on my laptop a few days ago. I cannot stay online more than a minute or two without the screen going black. Microsoft Edge has message that the trial period has expired and I need to visit the Windows Store to purchase the full app. I tried to open wsreset.exe to get to the app store. Message that the application cannot be started and I need to try reinstalling the application. ????? Right now Internet Explorer is my default browser, but I can’t keep it on. Tried making Google Chrome the default browser, but can’t stay online long enough to do this. Even my HP printer is not working because of upgrade to Windows 10. Need help!


    my pc is show error 80240442 while upgrading windows 8.1 to windows 10 . can you please tell me the solution for this.

  • Jeetendra Mondal

    I cant download app from store in my window phone limia 630

  • Swati Verma

    i have a microsoft wireless mouse 1000 but i have broken the nano transceiver. I need a replacement for the same

  • Billy Ames

    I have windows 10 free upgrade on my HP 15 stores up to 500GB of data but it came with windows 8.1 and I want windows 7 downgrade put in on my windows laptop i can work better with windows 7 then i can windows 10 or 8.1 and windows 10 takes up to much room on my recovery drive and my laptop and i need a legit windows 7 with a legit product key and for free can someone please help me and thank you

  • Paul Michaels

    After Wednesdays 24 updates, computer won’t stay asleep? Any known issues with 8/12/2015 updates?

  • ashin iqbal

    how to use pc internet in windows phone 8.1 via usb cable

  • Radha Krishna

    heyy i had a problem that NTLDR is missing Press Ctrl+Alt+Del to
    restart. My os is windows 7 what should i do to resolve it?? Any one suggest me !!

  • Ramesh Agarwal

    i want online chat support for upgrading win 7 to win 10. anyone provide me the link plz.

  • William Gallagher

    Hi am hating Windows 10. I had Windows 7 home premium and an advert appeared from Microsoft for the free upgrade to Windows 10. Yes it may have some good functions and be quicker to load and shut down.
    But it is not so easy to access my control panel or documents and I have lost the sound to my television via my hdmi lead this is really frustrating. Originally I could click the start menu and my documents and photos and control panel etc would appear. I could click on the sound and then disable the usb sound and it would then enable my surround sound from my tv. This is now impossible even my headphones didn’t work originally when I plugged them in they synced automatically. I then had to set them as default for them to work but I do not get that option with my tv why not? It is not acceptable that you install an upgraded programme and it changes your settings I need to know what I can do to get my sound settings back to what they were in Windows 7 please.
    Many thanks
    William Gallagher

  • dashty

    Dear to
    whom it might concern

    Am sporting and responding a person by the name of (Farhad Nariman)
    as others calling him the memory boy, what he can do is memorizes many
    different things in additions tremendous way more than a 200 digits in just a
    minute and recites them up to down and vice versa. He can reciting 100 numbers
    or words from last to first. He’s a shocking person farther more he’s very
    talented person in ordering and memorizing amazingly and he can also retain
    numbers and words in a different places I think he’s the world broken record of
    memorizer person he’s belonged to a person called Dario Donatelli from the
    united USA

    At the end I’ll like to set up a meeting or a phone call
    conversation through Mobil phone 00964-7824934778 / 00964-7510525877 or FB
    or skype

    Skype Name dashty fryad FB Name (dashty
    kaniwatmani HKN) or E-mail add (
    to view some of the video of this person I’ve mentioned & described
    above please see it through my YouTube account just type (dashty fryad)
    from YouTube and click on the video name
    farhad = memory boy.

    Thanking you kindly.

  • R.P.Ranganatha

    There was a problem sending the command to the program.
    This error only windows 10 OS.
    Any word file open that time. how to resolve?

  • Mark

    I signed on, (and paid $99.00), to Microsoft Answer Desk almost a month ago, (July 28), and it is now August 23rd. I have not been able to get through in ten tries. The wait times exceed 1-1/2 hours. I tried the call-back option only to have the call come in two hours after scheduled when I was not home. Chat has the same long wait times. Ridiculous customer service. Calling 800-642-7676 is fruitless. Maybe someone knows of a less used telephone number for tech support?

  • Jake Taber

    I’m having trouble with my xbox live membership code

  • sanjeet kumar

    I have Nokia lumia 925 mobile i am facing lot of problem by service team. He not providing good solution and not support to customer and now Microsoft not able to give regulation. So plz help ASAP

  • Ray Charles

    I have a nokia lumia 520 and recently my primary microsoft account is not syncing and its having all my downloads and updates in the windows store pending. Ho can i get that resolved?

  • Mukesh Saxena

    Microsoft Support Number 1 855 7707 790.

  • Nadine Bailey

    I purchased an HP Envy H3L75AA desktop
    computer in October 2013 and wo weeks ago, I was forced to update the operating
    system to Windows 10. After this was completed exactly as recommended the
    computer would not work. I took to Best Buy to try to determine the problem and
    after paying $70 for a diagnostic it was determined to be the motherboard which
    will cost another approx. $400 to repair. I have tried without success to find
    a way to contact Microsoft. Needless to
    say that I am disheartened because we had no choice to upgrade and I now find
    myself without a computer which is essential in my household for work and

  • ya mum

    what the hell is your support email!!!!!!

  • Vivek Kumar

    i have dell laptop and i have upgraded it to windows 10 since then i am not able to low my brightness or high the brightness and also my mouse touch pad stops suddenly

  • James Greek

    Hello everyone,

    Contentiously facing problem in your laptop or PC. Please Call 1-855-883-1117 Microsoft Windows 10 Technical Support Phone Number and get your issues solved quickly.

  • Geet

    Hi I am trying to install office 365 and everytime receiving the same error message
    Error 1406:Setup cannot write the value Disableexceptionchainvalidation to the registry key SoftwareMicrosoftWindowsNTCurrentversionImageFileExecution OptionsLiclua.exe
    Could some one please advise. Already spent more than 10 hours to troubleshoot.

  • Arapaho Warrior

    Thank goodness, I have a 2011 desktop which began w/Vista OS, then came Win7. I’ve gotten used to it and like it, I know where things are, where they’re supposed to be and more or less when something is wrong.

    I’ve had the Win10 icon sitting in the notification bar for weeks, which I assume it will remain until I either download 10 or they just do it for me.

    Regarding some of the privacy issues coming out of 10, they are blatant, its as if it were an OS designed to make the User as naked as possible to MS and beyond while these entities are increasingly opaque.

    I’ve no illusions though I’m certain the same key logging malware/? used in 10 is used in 7, 8 and 8.1, no doubt the same is true of every entry made, site visited, critical comment re: the ruling politically elite regardless of version used. Don’t know probably would sleep better not knowing what else we provide them given no camera or microphone.

    I’ve looked at Win10 and it seems there’s always another yes/no to click if you give permission to analysis your voice, watch you, even in pitch black dark, etc and I just think the idea of the 2-in-1 is a waste. Choose tablet or notebook. Touchscreen on a notebook/laptop is goofy and wastes money. I belief this is nefariously intended but no doubt many if they’ve read, stopped already and are writing naive, meaningless replies.

    I love how w/increasing urgency I am reminded to reserve my spot for the free upgrade in OS. Recently removing the carrot and bringing out the stick. If not soon reserved, it’ll cost ~$120 + web fees (?)… Okay.

    Obviously, they’ll ultimately get people to cave when they stop supporting anything but 10. Makes me want to punt the PC all together.

    Real life story: Wife called support upon installing 10 and had numerous issues. As she discussed and requested validation for certain practices, the Rep/Tech/whatever replied, “Well, is there something you’re trying to hide”? My wife, pure as the driven snow but quick witted, replied, “Well, what are you looking for? And just b/c I draw the blinds at night does not imply I’m up to no good b/c people can’t stare through the windows at me. Rep replied w/silence.

    It’s amazing what we’ve been coerced, accustomed to giving away under the guise, “well what do you/what do I have to hide”? It doesn’t matter. It’s the law protecting us from the overbounds of government we give away either knowingly or not.

    Now I see why MS doesn’t really want to talk to people.

  • prakashchandra jha


  • prakashchandra jha

    i have hp laptop with windows 7. i have one problem .i have internet connection again and agan time and date update show why if i select internet time then working .
    so help please

  • Tony F

    Microsoft Project Professional

    Last year I purchased Microsoft
    Office Professional 2010 and in the same bundle I also purchased Microsoft
    Project Professional 2010, including a Product key.

    I loaded both programs
    onto my HDD and it turns out they were counterfeit.

    So I immediately contacted
    Microsoft to tell them about this, I gave them all the details of the
    transaction including the Product key which had occurred on eBay.

    Microsoft then very kindly
    activated my software.

    Note; this user has now
    been removed by eBay

    Microsoft Office Professional
    2010 has been running continuously without a problem.

    But then over the weekend I
    wanted to use Microsoft Project Professional 2010 and as soon as I opened it up
    I got the alert message “this product is not activated” and a big red band
    across the top.

    I was horrified, so
    yesterday I thought I will phone Microsoft to explain to them about the
    previous transaction and the fact that they only activated Microsoft Office Professional
    2010 and did not activate Microsoft Project Professional 2010 as this was in
    the same package / purchase, this is even after me giving them the Product key.

    1 HOUR and 55 MINUTES
    later on the phone I was no nearer to a resolution.

    I got passed from advisor
    to advisor each one with a different title, and each time I relayed my story
    telling them everything and including the product key.

    Eventually I was asked did
    I have a Microsoft Account [which I do] but I fail to see why a Microsoft
    Account should be needed to rectify a problem caused initially by Microsoft who
    did not activate both programs as was discussed initially.

    So my question is as

    How do I get my copy of Microsoft
    Project Professional 2010 activated without another two hour phone call?

  • Reiyn

    I have been searching for a way to send an email to anyone on the Live Support team about my problem with the Family Safety program. First, I can’t find it mentioned in the help site. When I finally found what seemed to be a link to a form to email someone my problem, the site wasn’t working.

    I have been having problems with Family Safety. First, it has been trying to log my children off many hours before the set curfew. (For example, tonight my son’s computer was shut off at 6pm, and his curfew is 12am.) I have the time allotment set at Unlimited. There is no reason for it to be shutting off early, and nothing fixes it. i have tried repairing my programs, removing the child and then re-adding them, changing the times and then putting them back. In the end I had to turn off the screen time option, so his computer would allow him to log back in.

    Second, all the children on my account are having issues with restrictions while watching youtube videos. I understand the usefulness of having the restrictions, however it is restricting them from videos that are completely fine. (Minecraft videos for example) I tried turning off the restrictions, and it still restricts them.

    Third, I have been looking for answers and there are people talking about these same problems going back to 2012 (earliest I saw). I find it amazing that after 3 years this hasn’t been fixed. Technology is supposed to be evolving and improving, but in this case we’re going backwards. I have to ask you (the people who are designing these programs, testing these programs and then “fixing” these programs), would you sell this product to your mother and be proud of your accomplishment? I am leaving this here because I can’t find anywhere to send my questions. You have so removed yourselves from responsibility and customer service that I have to wonder if anyone actually cares, or if you are just trying to line your pockets with my money.

  • MollyBD

    After downloading crappy Windows 10, which throws me off the Internet, one tech person through chat took control of my PC and spent two hours deleting viruses, and malware, which DID NOT solve the problem. I’m still thrown off the Internet after 15 minutes. After paying a $149 yearly fee for premium support, I could no longer access the Chat option. So, I called the number and a woman who could barely speak English answered. I COULD NOT understand her so I hung up. Called back again and got a guy who also could barely form words in English. He offered to help me on the phone, but I can’t imagine spending two hours on the phone straining to understand what this guy was saying. WHY CAN’T YOU GET TECH SUPPORT PEOPLE WHO CAN SPEAK ENGLISH?!?! And is there any way I can get back my $149 subscription cost, which obviously I won’t be able to use. This has convinced me to switch to a Mac.

  • Patricia Harlow

    A friend of mine has an older Toshiba with Windows Home, but her security system expired…her computer is now full of viruses and will not even download a new security system. I wanted to help by crashing it and installing Windows 7 Professional, which I have. Trouble is, the disc I bought was listed as “no box, but new.” When it arrived, however, it clearly says “used.” Is there someone at Microsoft to whom I can send the product key for verification before I crash my friend’s computer?


    Sir/Madam when i was bought my HP laptop it was come only with single partition name “C” and recovery partition name “D”. with genuine win 8.1. I create more two partition from drive “C” name “E” and “F”. The upgrade for win 10 is ready to install, my question is this is it possible to collapse all drive after upgrading to win 10 because it was come with only single partition.
    Please help me.

  • Muneeswar Ch

    Dear SIr/Madam,

    i Muneeswar past two year i using D link DWM-156-3.75G HSUPA Adapter. present Windows 10 os using in our System(lenovo G580). problem is once D link is open it Show message This app has been blocked for your protection. for more information contact the administrator. This problem occur Yesterday (25/09/2015). please intimate Relative vendor. kindly Solve This problem and intimate us how to Solve this problem.
    my Mail id :

  • murugesh

    I need to install windows server 2012 r2 in dell optilex 3020 desktop …so i need to know how many lan cards require for wan and lan configuration with in desktop

  • pradeep

    my mobile is lumia 532. i can’t down load waatsaap in my mobile

  • pradeep


  • danielle King-Leeds

    i have a 2010 vaio laptop and it i think went the though the windows update and i lost every thing my photos, music and documents. i want it all back. i hate this windows 10 crap!
    can anyone help me?

  • Jack Johal

    I am a end user.

    I have Chinese MS Office installed on my tablet can I download a English language pack to correct this

  • Elhadi

    after i downloaded windows 10 my arabic emails read as garbage ..small little boxes instead of letters!

  • Karamjit Maan

    Satya Nadella,
    C.E.O. Microsoft,

    Subject: Regarding Billion $ social media app.

    I am Karamjit Singh from India, i have a social media app idea which can turn into billion US$ business. But to develop that app I don’t have good skills of any computer language also I don’t have enough money that I can built it from other app developers. I guaranteed you like my idea and everyone in world use this app. I hope many people forget about facebook. If you help me we will make this app very soon. If you don’t someone else help me to built that app. Now all things depends on you. I have good hopes from you, that we will work together in future and give a awesome app to world. I know you definitely like my idea. Also give me some good offer before someone else so I can disclose my app idea with you.Hope we help each other. Deeply sorry if I wrote something wrong because my English is not too good. Waiting for your answer. Please give me a chance to take my dreams into reality.

    Thanks for giving me your precious time.
    Karamjit Singh,
    E mail.

    Mob No. +91-8872480185

  • jitendra choudhary


  • jitendra choudhary

    i have hp probook laptop in this there is a problem with wifi it shows limited connection so how can i connect my laptom to wifi

  • Michael Forsyth

    Hi i can not remember my password to get in my laptop (windows 7) can anyone help?

  • Sani Gandhi

    hello all
    m useing windows 7 ultimate
    i want to make live desktop icons
    can u plz any guys suggest me ?

  • Anand Khanse
  • Mariska Erasmus

    Hi. I have a Acer laptop with Windows 8 but now i can’t change any of my settings due to my windows that needs to be activated. I have treid everything, but nothing seems to work. Help please :) Windows Activation

  • anthony vallance

    hi I have a Panasonic viera smart tv I opend skype on it with my name and password but none of my contacts are there can anyone help

  • Devina

    I cannot access my email (hotmail) According to Microsoft someone is apparently using my email. But the problem is that I created this email address years ago and the number I have provided was Mauritius Number which I do not use anymore (I can give them the Mauritius number though as i remembered it)
    They asked me to fill a form which I did yesterday about recent emails I have sent; subject line; folders i have created etc. I am very sure that I have provided the right information but still microsoft team said I have not provided enough information. I have filled the form again; (with same information because I know they are right).
    Is there any way to contact information. I am happy to provide more information; all my account researchgate; linkedin is associated with my Hotmail.
    I really need to get access to my email; I would say I have some much information about my thesis stored ; i have provided the same email for all my application.
    Please help

  • Maureen Wilson

    I had a page pop up on my husbands pc today…They claimed that hackers were trying to get bank info etc. and to call Windows Support @ 1-855-999-8134…a case # was also included in the message. Is this a legitimate Windows Support number?

  • Dale Pasell

    I am locked out of my hotmail email account and no matter what info I put on the form they won’t let me in! I can’t talk to a human being apparently. Help!

  • amresh kumar

    windows 8.1 problem

  • Surjeet raghu

    In my computer Windows 10 is running very slow and I also can’t open store. Please help me how to solve this problem. Please send me help quickly as possible… thanks….

  • Jenifer N

    I forgot my password to my email & I can’t access the two security questions I have, what do I do :(

  • Marie Therese fam

    I have an outlook account that I have set up more than 10 years ago. it was hacked recently and I was denied access. The problem is the contact number on the account is no longer in use, because it is a Kuwaiti number and I no longer live in Kuwait. And I cannot remember most of the answers to the questionas in the verification form because as I mentioned I setup this account a very long time ago. I need to regain access to my account and I have no idea how.

  • randy

    microsoft can go to hell and i really hope it does, they just blocked my account which i had since i was 15 years old lost all my emails all my information, you suck microsoft

  • michael Shukare

    I don’t know what happen to my laptop…..I can’t find my organization emails and my Skype account on the desktop. kindly help me on how to retrieve emails and my Skype. thanks

  • dawn

    my email password has been changed but not by me I have filld out all the forms on the Microsoft website but iam told I have not provided enough so now told set up a new email I don’t want a new email I need help and advice please

  • Patricia Boatwright

    Just received a call from Atari Noir 1-919-303-4478 saying that someone was trying to put corrupt files on my computer. They asked for my license number. I told them I would look into it and hung up .

  • Jamie L Thompson

    Hi… What the Number to Windows Live email support (uk) as I cant find it an I cant do the forum questions as I was hacked an the hackers have changed all my info I really need that account back as I have important emails in there. Please Help, Thanks
    Kind Regards
    Jamie Thompson

  • Debbie Robel Fredrickson

    I have had a message for weeks telling me I need to restart my PC to fix a driver and I have been doing so but It is still not fixed!

  • Anand Khanse

    You might need to uninstall that driver…

  • imran

    very poor service from microsoft

    as purchased my handset lumia 540 with imei no.358608066127901 on 14th nov 2015 my mobikwik offer is not working.when calling helpdesk customer care support is null.its really disgusting where customer is not heard.make sure if such a poor be the service ahead in future,customer will really lose their hope as i have lost my hope.s o, plz take notice off and try to give solution and result


    mobikwik id email


  • Winnot always

    Windows live mail in windows 7 too many problems that I am unable to solve. can someone help me please?

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