Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links

Where do you contact Microsoft Support, if you face problems relating to Windows, Office or any other Microsoft software or service? This post will list down some useful resource links, phone numbers and email ID.

microsoft support Microsoft Support : Phone Number, Live Chat, Email ID, Useful Links

Microsoft Support

Microsoft offers support to all customers using its products – and this takes different forms.

  1. Microsoft Customer Service and Support is available to help you with questions about Microsoft products and services. In this case, a Microsoft representative will help you locate the appropriate resource or team to answer questions. This is meant to be used if you have general customer service questions
  2. Microsoft Technical Support will provide support options and locate the appropriate support team to resolve technical support issues, which you may be facing. This may include self-help support or assisted support.

To begin with you can visit this page, mention your country and select the product for which you wish to receive support.

Microsoft Support Phone Number

You can contact Microsoft Customer Service and Support on the following telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM Pacific Time and Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time:

  • In the USA, (800) MICROSOFT (642-7676)
  • In Canada, call (877)568-2495
  • In India, contact 0008004402130
  • In UK, contact 0800 026 03 30

You can get the Microsoft Support telephone number for your country here – and check out the local timings too. Before you begin, its a good idea to keep the name and version of the product you are using, the product identification number or the product key ready. Microsoft representatives will determine the warranty status of the product. The links at the end of this post may help you collect troubleshooting data.

Microsoft Support Chat

You can also contact Microsoft Support by email and chat. If a Customer Service Agent is online and available for chat here, you will see a message to this effect. If not, you will see Instant Chat: Customer Service Agents are OFFLINE message, on the right side. You may then try and visit this page for Chat support.

You could also use the services of Microsoft Answer Desk, a live paid Tech Support site, to chat with a Microsoft support executive.

Email Microsoft Support

If the Customer Service Agent is offline and if you have any  general questions about Microsoft products or services, you can use this form to email Microsoft. They will contact you back via email.

Useful Help & Resource Links

If you need solutions and are willing to search for them, you can do so here on Microsoft Support. Sure, you will always find a lot of tips and troubleshooting tutorials for Windows, here on TWC too.

The Microsoft Support Official Twitter Account is @MicrosoftHelps.

If you need paid support from Microsoft, you could try Fix It Center Pro, an automated diagnostic portal to help you resolve your issues.

Support for OEM products

If the question pertains to OEM products which you may be using, you may be required to contact the Computer Manufacturers directly. These links will help you:

But If you purchased a Signature PC from the Microsoft Store, you may call 877-696-7786.

You may want to read these links which may help you when seeking help and support from Microsoft:

  1. Microsoft Support Diagnostic Tool in Windows 7 | 8, is used by Microsoft Support to help diagnose Windows problems.
  2. The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
  3. Microsoft Easy Assist allows a Microsoft support professional to remotely connect to your computer and help you solve a problem. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps.

Remember, Microsoft will never contact you on their own, for any problems you may be facing with your computer or Microsoft software and services. And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. If you do receive such a phone call or an email, stating that they represent Microsoft and proffer help, you can be sure that its a scam! Never give out any details or access to your computer.

This post will interest you if you ever need to give Microsoft feedback about some of its products and services.

Posted by on , in Category General with Tags
Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of TheWindowsClub.com. Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware. Add me on Google+.
  • Diane P Morin

    I have a Toshiba laptop with Windows 7. I have two problems: #1 The plug-ins I need for certain web pages keep crashing, I have no idea how to fix these.
    #2 Java keeps sending me an update note but when I go to the program, I can never download it!
    HELP PLEASE!!
    dianevoisard@live.com

  • mao

    hi..
    I have a dell laptop with windows 8.today when i try to re-start the system it does’nt let me in..can u help me?

  • mao

    hi…diane p morin..
    the best things u hv to do is shut down the system and restart again..

  • Mical Goodwin

    someone is claiming to be from microsoft and wanted my ip (564564321) they had said that my computer was calling them with an error .

  • http://www.thewindowsclub.com Anand Khanse

    Ignore them and do not give them any information whatsoever. :)

  • Bah

    make them boot into your virtual machine and enjoy the fun

  • Jeanine

    Hello !
    I a laptop with windows vista home premium, and I have this problem and I tried tuneup utilities 2009 and system restore.

    Runtime Error!

    Program C:Program Files…
    R6034
    An application has made an attempt to load the C runtime library
    incorrectly.
    Please contact the application’s support team more information.

    thank you !

  • chandrasekaran

    internet explore automatic close open the particular website

  • Peggy Maddox

    Microsoft has shut me out of my email account and I finally got a number to call and I got someone who hung up on me and then i went to someone I couldn’t understand. I have done everything suggested on the account and it still won’t let back in. Frustrating!!!!!

  • Manohar Naidu

    I have a HP Laptop with original os Windows7 Home Basic 64 bit now i want to upgrade from 7 to windows 8.1 how to upgrade ,i already hava a preloaded os home basic if i want to upgrade to 8 any payment of money charged or not help me

  • april

    ok my dad today got this call and hung up on them. He then called Microsoft and they took over his computer and charged him $400 to clean up his computer and a 5 year contract. Again he called I feel he may of called a fake number does this sound legit??

  • http://www.thewindowsclub.com Anand Khanse

    Sounds fake.

  • Cheyenne

    Hello, i want to issue a complaint for not being able to talk to an actual person. Can i please have a number that doesnt connect me too a robot? Thanks.

  • Tr?n M?nh

    hi

  • Tr?n M?nh

    Help code active

  • cathy smith

    Hello, Get Premium help from computer geeks,
    Call 1800 924 4927 now and connect to the technician instantly

  • tobi

    pls i need window id activation code

  • loiseau thiery

    hello

  • Nash

    Printer Icon keep on Missing in Devices & Printer. Win 8
    already disable firewall and antivirus program

    -Nash-
    nash.scottmccall@aol.com

  • Moses Kipkemboi

    I bough a hp 15-r001sia laptop running windows 8. The problem is, it cant play pc games. I have tried downloading graphics addapter but the problem isn’t solve.
    Anyone who knows what might be the problem pleas step ahead and help me.
    contact me at; msitieney@gmail.com

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