We get all sorts of emails daily – some of them could even be Support mail claiming to be sent from reputed organizations like Microsoft. On almost all occasions these emails turn out to be nothing more than scams, trying to convince you to reveal your personal information to them. You may even get a call from people claiming to represent, for instance, Microsoft Support. In this post, we will see how to identify and avoid email or phone scams that fraudulently use the Microsoft name.
The most popular scams are ‘Lottery Scams’. At times, you may receive a message, stating that you have won some Microsoft lottery. The message might even look like it came from a Microsoft executive. However, the truth is that there is no Microsoft Lottery! Instead, it’s an attempt by scammers to trick you. First they will ask you to either disclose your bank details and/or deposit some advance money to facilitate receiving the ‘lottery money’. Delete any lottery message you receive right away.
Rogue security software scams are popular too! Also known as ‘scareware’, a rogue security software is a software that appears to be beneficial from a security standpoint, but in fact offers limited or no security. Instead, the program generates misleading alerts and attempts to lure a user into participating in fraudulent transactions. Mostly, such scams appear in email, online advertisements and search engine results.
Whatever the case is (telephone call/mail or promises of money with little or no effort), the nature of threat is one – use a company’s name fraudulently to steal your personal information. So, how does one avoid scams that use the Microsoft name fraudulently? Well, just be aware of certain guidelines to help protect your self.
Avoid scams that use the Microsoft name fraudulently
Recognizing a scam
You can learn to recognize a scam by acquainting yourself with some of the telltale signs.
- Misspellings or bad grammar
- Threats of account closures
- Deals that appear to be good and true and not fraudulent – and lastly,
- Requests to make donations
Legitimate security communications from Microsoft
- Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. Rather, we refer customers to our Web site for complete information about the software update or security incident.
- Legitimate communications are also on our Web sites. If we provide any information about a security update, you can also find that information on our Web sites.
Hang up if someone from “Microsoft Tech Support” calls to fix your computer
Microsoft does not make any phone calls to fix your computer. If you receive an unsolicited call from someone claiming to be from Microsoft Tech support, asking you to send personal information or click links, hang up. That’s because cybercriminals either use disposable cellular phones, or stolen cellular phone numbers. So, it’s better to avoid being fooled rather than try to fix the things later. Take this test to find out how scam-savvy you are.
Report a Microsoft Scam
As mentioned earlier, there is no Microsoft Lottery. If you get an email stating you have won one, delete the message immediately. If you have fallen prey to this scam, you can report about it.
You can also use Microsoft tools (Internet Explorer, Outlook.com, Microsoft Office Outlook 2013) to report a scam.
Internet Explorer – If you suspect a site, click the gear icon and then point to Safety. Then click Report Unsafe Website and use the web page that is displayed to report the website.
In Internet Explorer, the domain name in the address bar is emphasized with black type and the remainder of the address appears gray to make it easy to identify a website’s true identity.
Outlook.com – If you receive an email message wanting to seek personal information, click the check-box next to the message in your Outlook inbox. Click the arrow next to Junk and then point to Phishing scam.
Microsoft Office Outlook 2010 and 2013 – Right-click the message whose integrity is in question, point to Junk, and then click Report Junk.
You can also report Microsoft Phone Scams here:
- United States : Use the FTC Complaint Assistant form.
- Canada: Contact the Canadian Anti-Fraud Centre.
- United Kingdom: Report fraud as well as report unsolicited calls.
Do not respond to ‘Microsoft requires credit card information to validate your copy of Windows’ message
Bear in mind that Microsoft does not request credit card information to validate your copy of Windows. It only requires that your copy of Windows is legitimate at the time of purchase, so that you can obtain programs from the Microsoft Download Center or receive software updates from Microsoft Update and not from any other unauthorized source. The Microsoft online process that performs this validation is called the Genuine Advantage Program.
Also, remember – Microsoft will never send unsolicited email messages with security updates attached. If you received such email claiming to be from Microsoft, simply delete it.