Windows 7 does not detect installed antivirus software

If you have an antivirus software installed on your Windows 7, and still the Windows Security Center or Action Center does not detect it as being installed, you may want to apply this Hotfix and see if it helps you.

Windows does not detect installed antivirus

Lets say, you have a computer that is running Windows 7 and you have installed an antivirus application on the computer.

You generate a system health report for the computer.

In this scenario, the system health report reports that no antivirus application is installed on the computer.

You may receive an error:

The Security Center has not recorded an anti-virus product. Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.

Additionally, the following message is included in the report:

  • Symptom: The Windows Security Center has not recorded an anti-virus product.
  • Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
  • Resolution: 1. Verify that an anti-virus product is installed. 2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.

This hotfix from Microsoft uses a new WMI namespace and may help resolve the issue.

Head over to KB2482947 and request a Hotfix from the link mentioned in the beginning of the article. Windows Vista users may want to check out KB952923.

See this post if Windows Security Center identifies old security software as installed.

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Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP Awardee in Windows (2006-16) & a Windows Insider MVP. Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.