Fix: Stop Error Message 0x0000000A on a blue screen on Windows 7

If you have a computer that is running Windows 7 or Windows Server 2008 R2; and if occasionally, the computer crashes after it runs for some time, with a Stop error message on a blue screen, then you may want to apply this hotfix from Microsoft.

The Stop error message resembles the following:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL

This issue occurs because Power Manager opens an Advanced local procedure call (ALPC) port. However, Power Manager closes another port instead of closing the ALPC port.

Every time that a power request is made, a memory leak occurs. When the leaked memory usage accumulates to a certain level, the computer crashes.

Visit KB979444 | Request HotFix.

You may also want to check out our Windows 7 Blue Screen or Stop Error Guide, which has some useful links & resources.

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Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please read the entire post & the comments first, create a System Restore Point before making any changes to your system & be careful about any 3rd-party offers while installing freeware.
  • asmer

    but how to apply hotfix on machine that gives blue screen? In my case blue screen occurs when I log on to desktop.

  • Tharun

    even i hv the same problem! blue screen comes when i try to log on windows…please help…

  • Windows Club

    Have you tried booting in Safe Mode? Maybe you could try applying the Hotfix then…

  • Valid

    hotfix doesn’t work on safe mode

  • Mike Burr

    Hi, for anyone encountering this issue, I wrote a post on how to troubleshoot the blue screen error.

  • Shukmadeekash Gugel-Curry

    I have just encountered this BSOD while copying files in homegroup. That came as a bonus on the top of ultra slow file transfer over homegroup between two win 7 laptops.
    I think it’s time to contact local computer service, they seem to have an answer to every computer related issue.

  • David Stroud

    I found that running a cleaner like CCleaner, ToolWiz Care and all that seems to clear out the memory dumps and all that which could help boot the computer without the stop screen. I think some of this caused by the Cach, memory and all that adds up. I wound up cleaning out 1 GBs everyday doing this.

  • David Stroud

    Found the problem. CCleaner added the deal to startup the program when you turned it on. I removed it and disabled it which caused the error message. since I updated the CCleaner, it replaced the missing startup, and the error message is no more. CCleaner is about to be removed from my computer. I do not want that in my startup program when I boot my computer.

  • James Mathew

    After getting this BSOD error, I updated the drivers and run a system restore. Then I boot up the computer in safe mode. But sometimes when I could not be able to solve the issue, I used to call the computer support services of AskPCTechies.

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