Fix: Stop Error Message 0x0000000A on a blue screen on Windows 7

If you have a computer that is running Windows 7 or Windows Server 2008 R2; and if occasionally, the computer crashes after it runs for some time, with a Stop error message on a blue screen, then you may want to apply this hotfix from Microsoft.

The Stop error message resembles the following:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL

This issue occurs because Power Manager opens an Advanced local procedure call (ALPC) port. However, Power Manager closes another port instead of closing the ALPC port.

Every time that a power request is made, a memory leak occurs. When the leaked memory usage accumulates to a certain level, the computer crashes.

Visit KB979444 | Request HotFix.

You may also want to check out our Windows 7 Blue Screen or Stop Error Guide, which has some useful links & resources.

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Anand Khanse aka HappyAndyK is an end-user Windows enthusiast, a Microsoft MVP in Windows, since 2006, and the Admin of Please create a System Restore Point before trying out any software & be careful about any third-party offers while installing freeware. Add me on Google+.
  • asmer

    but how to apply hotfix on machine that gives blue screen? In my case blue screen occurs when I log on to desktop.

  • Tharun

    even i hv the same problem! blue screen comes when i try to log on windows…please help…

  • Windows Club

    Have you tried booting in Safe Mode? Maybe you could try applying the Hotfix then…

  • Valid

    hotfix doesn’t work on safe mode

  • Mike Burr

    Hi, for anyone encountering this issue, I wrote a post on how to troubleshoot the blue screen error.

  • Shukmadeekash Gugel-Curry

    I have just encountered this BSOD while copying files in homegroup. That came as a bonus on the top of ultra slow file transfer over homegroup between two win 7 laptops.
    I think it’s time to contact local computer service, they seem to have an answer to every computer related issue.

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